Coco & Coir Reviews 

Good service, lovely compost, easy to use, (Grandchildren thought it was magic)

When my order didn't arrive - Evri's fault, not there's - I tried to contact them by email and phone. It took a few days for them to respond but once they did, they issued a refund straightaway.

Wrong items sent.
Customer service phone number never answered. Called dozens of times over 3 days and always a message "your call can't be answered at this time".
Emailed. Got reply wanting photos. Sent. Now being ignored.
AVOID!

I placed an order for coir compost on 25 March 2025 and was told soon after that they couldn't fulfil the order due to an error they made, but if i waited a few weeks, it could be delivered, which I accepted. I asked them to send me part of the order which eventually they did a few weeks later after being promised I would receive the remainder in April. The remainder never came and I am still waiting for my compost to be delivered and its been 2 months since i ordered it. I've emailed them and they don't bother responding to most emails. When they do, they make promises they cant keep. Tried calling them as well, but they don't take calls. Their customer services are shockingly bad. I just want my coir compost to be delivered. Please, can you just answer my emails and send me the remainder of my order.

Extremely Disappointed with Service

I had an incredibly frustrating experience with Coco & Coir Despite placing an order, their delivery provider never even attempted to deliver it, and their customer service response was disappointingly generic. Rather than addressing the actual issue, they simply offered a refund or replacement without acknowledging the poor service.

This lack of communication and accountability shows a complete disregard for customer satisfaction. Based on my experience, I would not trust this company again and have requested both a refund and the removal of my personal details from their system.

If you value reliability and proper customer service, I strongly recommend looking elsewhere.

The compost is a great peat free addition to my garden compost to grow outdoor bush tomatoes in pots . And it’s lightweight and easy to reconstitute with water.

I really like the idea of this - using a material that would otherwise be discarded. Plus, as it is desiccated, it is so much easier to transport and store.

The sticks arrived really quickly. They are a bit drier than I imagined, a bit like door mat on a stick so I am not sure they would be suitable for all plAnts to grow up.

Shockingly poor customer service. Placed an order, a week later half arrived. Then another smaller parcel a few days later and then my order was showing as complete. A refund appeared, but it didnt cover the full value of the undelivered items, and there was no explanation. I tried emailing, no reply to the first 3 messages. No one answers the phone. Finally after contacting a sales rep who must have chiviied customer service up I received an email reply. The refund was for an out of stock item to which I replied some communication would have been better to actually explain what was going on. They also claimed I had received the full order and I had to take a photo to prove that I hadn't. I am now finally expecting the missing delivery as they have accepted this but I will never order from them again as it just isn't customer service. Mistakes happen, things go out of stock, all fine, but some communication and anything that starts with 'Apologies' or 'sorry for the inconvience' goes a long way. Such a shame as I like the ethos of the company, sadly costomer service hasn't made it to company ethics.

Very fast delivery and good quality product

Delivered on time. Excellent compost. Thank you

Delivered a great product on time. I'm looking forward to the results. Planted up already.

DO NOT BUY
I ordered 7 bags of multipurpose Harmony compost following “Which best buy” recommendation. My order was immediately confirmed by email. My money was taken. The compost has not been delivered. No one answers the phone number supplied and no one replies to my emails.

Placed order immediately got an email your parcel is on the way with tracking. Over a week later nothing tracking just shows label created. Called them loads they never answered emailed no answer, found them on eBay messaged them no response at all. Facebook messenger nothing. Very unprofessional I’ve now claimed for my money back off card as not ligament company. Don’t take orders and ignore your customers.

I thought I would try as it was recommended by Which and I was very pleased with germination of seeds with first multipurpose block but everything died when I used the second block, seeds all failed and my young plants died within 48hrs. Convinced I had done something wrong, I ordered more. All seemed fine until Evri failed to deliver. I contacted Coco&Coir by email (their phone isn’t answered). I was offered refund or replacement. I elected replacement. Evri tried to prove delivery with an undated photo of a previous delivery despite tracking still saying undelivered and this order having not arrived. I was promised replacement on 9th April. It now 23rd April and no despatch notice or courier notification and coco&coir customer service failing to respond to emails. I have requested a refund and no response.

A great product but production issues means that most of our order wont be delivered in time for this season. Why advertise and accept payment if they knew they couldn't fulfill the order? I will probably still be purchasing more next year tho.

Which recommended buy… texture feels promising with decent water retention but too early to comment on germination

Easy to use, convenient size before adding water. Very pleased with my purchase

I received an incorrect item that is of no use to me. I want the item I ordered, the phone number provided does not work, they are no longer replying to my emails. Despite having the invoice that states the correct product and me sending them photos of the incorrect product, they are refusing to resolve the issue. I will report them to trading standards too.

1) Couldn't find anywhere on the Coco & Coir website that provided dispatch / delivery time frames so was anyone's guess when it might arrive.
2) Item was supposedly dispatched quickly, but then the courier (Evri) never seemed to received it.
3) Emailed Coco & Coir after a few days of the courier website stating they were still waiting for the package, and got a response within 24 hours (good) telling me to wait another couple of days and that the Evri's website sometimes takes a little time to update (this is 5 days after dispatch). Next morning Evri has the package.
4) Courier gives me one hour notice they are going to deliver, leaving insufficient time to make arrangements to be home, especially as I didn't know what day it was being delivered. Parcel was abandoned outside property and outer wrapping was ripped (although contents appear OK).

So whilst I got my parcel just over a week after ordering, I suspect it wasn't actually dispatched when they said it was and only got dispatched when I chased. The 'not great' experience was compounded by poor courier service and lack of / hard to find delivery information on Coco & Coir's website.