COCOON Reviews 

I have cancelled my subscription last July and haven’t received the refund them and yet they still continue to take money from my account even if I have already cancelled my subscription!

They just take your money without your authorisation. Only way to get your money back and stop them from getting more money from you is to call your bank! They take it illegally as you can’t remove the direct debit by yourself!

DISGUSTING!

DO NOT USE THIS COMPANY!!
They get you with their membership. There’s no cooling off period. I’m well within my rights as ‘Under the Consumer Contract Regulations 2014 you are entitled to a statutory 14 days cooling off period and full refund’. THIS DOESN’T APPLY WITH THIS COMPANY.
I’ve signed up just over a week and decided I can’t afford to continue. Now they are saying I have to serve 30 days and now they will STEAL £99 from me for no reason. DO NOT USE IF YOU JUST WANT A BAG FOR ONE OCCASION!!

Can't rave about it enough! It's such great value and an amazing selection of bags that come back in stock daily :)

I got Cocoon because I needed a bag for an event and I couldn't recommend it more! Customer service was super efficient and the process of signing up and receiving the bag was quick and easy. The bags are amazingly well kept it feels like a brand new bag each time. Don't think I can go without now... I love having the option to switch it up!

Decided to try Cocoon because I have trouble committing to one thing and don't want to spend a ton of money on a bag I'm only going to wear a few times. Could not recommend Cocoon more - plenty of selection on the best bags (that are all in perfect condition), fast delivery, and great customer service. I'll definitely be a long time customer!

I received a 3 month gift membership for COCOON for my birthday and then decided to stay a member. When you get use to having a new bag delivered every month it’s hard to go without. They have a great edit of trendy It bags and more classic styles. Delivery is straightforward and the customer service team is helpful.

I love my Cocoon monthly subscription. Their bags a in excellent condition, affordable to rent and packaged beautifully. Fast and no fuss delivery & pick up. It’s lovely to receive a new bag every month!

I've been a customer for almost 2 years and love love love Cocoon! The variety and quality of bags available just keeps improving, the customer service is always excellent and the bag swaps super efficient.

Really great - always helpful and have had no problems, straightforward and easy. Love the bags. Just wish there were more of the bags I love (ie Chanel).

Horrible customer service.i sent my bag bavk in trade of a new one . Weeks went buy and the other was never sent out , after endless attempts at contacting them they told me they no longer ship to ni and that i would be issued two refunds. Still to this day haven’t received them . They took 70 quid out of my account for a bag i never got .

Took out an additional membership over a week ago. Have sent 20+ emails and numerous phone calls. No one has got back to me and no sign of posting the bag or what’s going on.

DON'T USE THESE THEIVES!!!!!!!

I contacted the Service to Pause my bag membership, the bag was then collected on the 28th June 2021. I was still charged on the 30th June 2021, even though I requested to Pause the Membership.

I sent another email on the 29th June 2021, asking them to confirm whether or not my membership had been cancelled.

I sent a Third email on the 2nd July 2021, requesting to cancel my Membership, I have not had a response.
I have requested a refund through my bank and sent a complaint to trading standards.

I've been a member for one month. In that time, I have sent three emails, none of which have been responded to. I'm also really not a fan of having to wait for an email to swap out a bag rather than being able to book it. If you aren't constantly checking your emails on a weekday you'll never be able to reserve the bag you want.

If I could give no stars I would. Avoid Cocoon at all costs! They dont fufull the service that they state and then keep charging you when youve cancelled your membership and cant get hold of anyone!!! Please do not waste you’re money, big scam.

Absolutely shocking service-AVOID with ALL costs!
Bought 3 month top membership, made calls every day for a week and left messages. No reply.
Sent email a week ago, no reply. On their website it says they will be contact within 1 business day. I have had NO contact with this business other than them take money off me for services that aren't really there. Shocking service. have contacted Trading Standards and also a resolution to payment provider for a full refund.

Such a shame that the customer service is bad. My bag not being picked up, wrong bag sent, forgot my order, switch at the wrong time, receiving an email meant for someone else 🙄 ... Well. I am now gone.