coinamatic.com Reviews 71

Thoroughly disgusted with the thievery of this co. Aside from exorbitant prices, and gouging with debit fees, they refused to refund a balance on a lost card, stating that it is their policy not to issue any refunds. Although their card does state that the loaded value is non-refundable, it is counter intuitive to how any normal business operates.

Absolutely the worst laundry service provider in Canada. Their machines are horrible—constantly breaking down, eating money, and leaving clothes half-washed. The customer service is even worse—rude, unhelpful, and they just don’t care about fixing anything. When you call for assistance, they either ignore you or give excuses without solving the issue.

It feels like they are just robbing people with overpriced, unreliable machines that rarely work properly. If you live in a building that uses Coinamatic, good luck—you’ll be wasting money and time dealing with their terrible service. Avoid them if you can!

Awful greedy company. Constantly rising prices. Washer suck. Dryers are more expensive and then have the nerve to cut drying time from 60 to 50 minutes and there's alway something that not dry. Terrible response time for repairs. Greedy crooks

Doing business with Coinmatic is a mistake. Look elsewhere and find a better competitor, perhaps a more local business. Good luck if you want refunds from Coinmatic, they are greedy and penny-pinching.

Expensive, horrible machines and horrible customer service. I Called them 5 times about a machine that doesnt work properly and i got emails confirming that they "fixed" it but it still did not work! i would give them negative if that existed. This is a great place for competition to take over easily

coinamatic charges a 0.25 cent service fee for adding funds to our accounts, which is ridiculous. we also cannot deposit less than 10$ to add the exact amount needed to wash and dry (in my building it is 3.50 and 3.75 respectively). i wish i owned a car to go to a laundromat and not have to pay these ridiculous prices. they prey on tenets of rental buildings who unfortunately often have no other option. horrible company.

I live in a building in Winnipeg. Since I moved in Coinmatic has raised their prices 3 times. They also raised the price to reload your card. To me this is unacceptable with gas prices going up and MPI charging an extra $50.00 a month. Plus my rent went up $140.00 total in two years. People are struggling as it is and your company has to raise their prices. Of course people are going to pay the increase because they need clean clothes. Food has also gone up where some grocery chains are gouging the public. The amount of buildings that your company has thru out Canada I really do not think you should be raising prices GIVE US A BREAK!!!!

Company does not stand by their equipment and have not provided any refunds after several emails! They do not even acknowledge your email request when submitting for refunds. Machines are useless and the washer spin cycle doesn't function properly and leaves clothes wet, therefore needing two dry cycles and costing twice the amount of money! This is the biggest legal rip-off that any company has been able to get away with. All these small amounts add up to massive amounts of money made from customers.

WORST custumer service EVER ! One week after call to repair a washing machine and still nothing 😡

I live in Saint-Jerome QC. Coinamatic have the worst customer service ever. Our building has 70 appartements with 3 washers Andrès 3 dryers. Now only one dryer works but mostlikely Not for long. It takes months before they repair or replace a machine. They keep saying that the parts are hard to find, the reason is the equipment is too old. I do not recommend this company.

I am a resident of Hammond Towers, an apartment building in Prince George, BC. I am writing to formally address several ongoing issues with our laundry service provided by Coinamatic.
Over the past two years, I have observed a consistent lack of maintenance and care for the laundry machines. Despite the significant fees we pay, the machines have never been properly cleaned. The washing machines are full of, drug paraphernalia, and other debris, which presents serious health and safety concerns. One winter, our building was without laundry services for over two weeks. When this was reported to Coinamatic, the response was dismissive, stating that it was not considered an emergency. This disregard for residents' needs is unacceptable and demonstrates a lack of commitment to providing reliable service.
Furthermore, there are ongoing issues with the payment system. Many residents have experienced problems with the laundry cards, including cards that do not work, fail to load, or even result in unauthorized charges to tenants' bank accounts without adding funds to their laundry cards. Coinamatic's resolution process places the entire burden on the apartment manager and the residents, offering either a replacement card or the option to mail in the faulty card for a refund. As an elderly and disabled woman, this process is particularly burdensome for me, especially during extreme weather conditions. Coinamatic’s lack of accountability and subpar customer service are deeply concerning. Their representatives often provide scripted responses that fail to address specific issues, which further exemplifies their inadequate support. Given these numerous and severe issues, I am considering organizing a petition to boycott Coinamatic and demand better services and accountability. It is imperative that Coinamatic upholds its obligations to provide safe, reliable, and hygienic laundry services to all residents. I would like to add the cleaners that come in do an amazing job. The laundry room itself is always CLEAN! Its the INSIDE of dirty smelly machines that are never serviced.

They have outsourced. Biggest mistake and now it’s a sinking ship. Literally just have upper management working. A lot of good employees have left unfortunately.

The worst service, washing machines are too old always breakdown at 12 st Dennis drive
I request the building manager to end the agreement with this scam company (coinmatic) always spending double for washing machines every ones fed up from their service

Much smaller machines them before. Instead of $1.50 per load, it’s now $4 as you have to do smaller amounts. The card fee is $10. Then you load it, it charges your bank account. And surprise surprise, the card doesn’t work and you can’t do laundry. Their customer service is also a joke.

My building has partnered with Coinmatic and is charging less for a hot water wash because it's really cool water they are using.

This is a TCHC property.

The tenant won't know because Coinmatic's washing machine is still giving a hot water option.

They used to use hot water for a hot wash.

Coinmatic needs to let tenants know there is no hot water for a hot wash which is why they're charging less money.

Because money is being wasted due to clothes needing to be washed over and over again.

Don't use Coinmatic!!!!!!!

They removed any way to pay for laundry machines without having bs "access fee" charges. Despicable and downright illegal, I hope this company gets burned to the ground.

Horrible service. The card dispensary has been empty for 3 days now and called multiple times to have it re-filled. Every time they create a "work order" but no one comes and actually fills the machines. And they say the "work order" has been completed or cancelled. We will create a new one and nothing happens again.

The new card system was installed into our apartment building’s laundry room. We were tapping our card where it indicated to do so but the device was not responding, so we were trying different ways to hold our card thinking we must have it wrong when suddenly it took our money twice. I called the company and they said they won’t refund us the $3 because it was not a machine error, but human error. I am waiting for a supervisor to cal back—we’ll see if they do, but the agent said I still wouldn’t get a refund as it is company policy. Not fair. The device wasn’t reading our card (brand new and just uploaded) and then it took the money twice in a split second.

Price too high. Dryers don’t dry. This is ongoing for years.

They make up conditions as they go. They don’t say in advance that their “value code” is not refundable and can only be loaded all or nothing, nor that they have a limit on how much can be loaded on the card. Then of course loading the card via the code doesn’t work, but you are the one to blame for all your problems!
Their system is very poorly designed and executed, and they are taking advantage of that. I’m sorry for their employees that they need to put up with this on an everyday basis. And of course sorry for all of us customers for the extremely poor service. We have not even a choice as tenants.