COLLAR AND CUFFS LONDON Reviews 

I never thought an umbrella could be quite so beautiful! Wonderfull craftsmanship and amazing customer service too! I’m about to look at what else they do 😀

Bought a new umbrella from Collar and Cuffs via Amazon UK. Unfortunately, the product arrived damaged, so I contacted them directly. Their response was almost immediate. They said they would replace the product immediately and apologised for the damaged product no question. I could not have expected more so am very happy. Can't recommend this company more they are fantastic!

Excellent customer service. No exaggeration, the best customer service I have ever experienced. Very kind and understanding.

I needed a replacement cover for my lovely rainbow windproof umbrella and couldn’t see them in the website. So I contacted collars and cuffs on the off chance and received a very quick reply. Wayne was so helpful and is sending me a complimentary cover. At a time when customer service is not as it was, it’s fantastic to find that some people and companies still care about their customers. In addition I must say the umbrella I have had for 3 years ands it’s brilliant

Excellent customer service.
I wanted to replace my old collar and cuffs umbrella with exactly the same version but had difficulty identifying it.
The customer service agent managed to find my original invoice from over 5 years ago and then sent me a link for the one I wanted. All this was within 24 hours!

Ordered 1 small umbrella. Very impressed with the quality and price. So impressed i Ordered another 2, for my daughter and granddaughter, they too were impressed with the quality. Would highly recommend this company, quality is amazing for the price.Had a query about the umbrella, and customer service was excellent too, couldn't have asked for more.

I ordered a beautiful umbrella and was so delighted when it arrived. The quality was excellent. Unfortunately, the clasp failed shortly after I began using it. I reached out to Collar and Cuffs London, and was delighted by how helpful and responsive Wayne in customer service and was. He was very courteous and was able to solve my problem quickly.

Bought an umbrella from Amazon last year and the catch has broken, Wayne from customer service was amazing, sent some photos to him and a replacement is on the way. This company have great products and amazing customer service.

They offer a great support and service and their umbrellas are so lovely.

Sayed is a WONDER! What a lovely and v helpful chap. I work long hours and emailed him at c 7 in the morning and at c 7 in the evening (in response to emails back and forth) and he responded within minutes - including v early on a Saturday. He deserves a huge pay rise. He is a person that every company needs. - he even more than sorted out my situation! Many thanks again Sayed - hope that you are having a great weekend
Lizzie

I contacted Collar and Cuff regarding a small problem I had with my umbrella. The customer service I received from Syed was outstanding. He was friendly, helpful and responded to my email immediately. Thank you Syed and Collar and Cuff, I will definitely recommend your company to my family and friends.

Great product(s) and GREAT customer service! Wayne was extremely helpful! 100% recommend!

Outstanding customer service! Wayne was courteous and very helpful. Email responses were prompt and informative. Well done, Collar and Cuffs, I will certainly buy more of your products and encourage my friends and family to do the same as excellent customer care deserves loyalty.

Wow what amazing customer service from Wayne, on New Years Day!! I cannot remember when I have received such amazing polite and professional from a company. Definitely recommend, nothing too much trouble. Thank you.

Very speedy outstanding customer service; so happy with my beautiful umbrella!

We love the great quality umbrellas and their customer service is first class.

Amazing customer service received. Swift response and so happy to help.

This company has provided the best customer service I've ever experienced. I had I slight issue with my excellent umbrella a quick email and my problem was sorted.would I recommend collars and cuffs? Oh yes,many thanks and keep up the excellent work many thanks Lewis.👍☔☂️👍

Beautiful umbrellas, fast delivery and excellent customer service - would highly recommend!

Absolutely first class customer service and after sales, and level of personal communication all too rare now. Can't recommended highly enough.