The item that arrived was totally different to what I ordered, instead of a 3d sculpture, I received an Ai photo on flat piece of plastic 2d. Total rubbish and disappointment. This company does not re... Toon meer
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Lees wat reviewers zeggen
Ho letto precedenti recensioni negative sul servizio offerto. Prodotto difforme da quanto evidenziato nel sito. La mia esperienza è ancora più negativa avendo ordinato e pagato qualcosa che non ho m... Toon meer
The add gave the impression it was a figurine but it was a thin piece of perspex with a photo stuck to both sides the faces did not even slightly resemble a likeness to us no body could tell it was... Toon meer
Re order number: 1857074024 Both personalised crystal candle holders arrived safe and undamaged today and the quality is excellent, very impressed with the speed of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Colorfulswan, your first choice for personalized gifts. Gifts are not just objects, but also expressions of emotion and love. Every gift is unique and is a special bond between the giver and the recipient. We offer a wide range of customizable products, including elegant night lights, carefully crafted jewelry, stylish clocks, practical homewares and unique crafts. The design of each item reflects the personalized style of the gift, and customization makes each item truly unique. What makes us different is that we have a complete industry and team. We operate our own factory, equipped with advanced technology and skilled craftsmen. To further ensure a good shopping experience, we maintain a long-term and reliable partnership with a professional shipping team. This allows us to handle logistics efficiently and ensure that your gifts are delivered on time and intact. Customer satisfaction is at the core of everything we do. We attach great importance to the experience of each customer and are committed to providing excellent support throughout your shopping process. Whether you are selecting a product or going through the after-sales process, our professional customer service team is always ready to answer any questions you may have. We strive to provide our customers with a smooth, hassle-free shopping experience and are always here to help. At our store, your vision and satisfaction are our top priority. If you have any questions or need any assistance with product selection or customization, please feel free to contact our customer service team and we will be happy to assist you.
Contactgegevens
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China, 350117, Fuzhou, China
- colorfulswanofficial@gmail.com
- colorfulswan.com
1,7
Zeer slecht
180 reviews
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I love the delivery time and quality of…
I love the delivery time and quality of the product
29 april 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Turned up broken
Turned up broken. Said I could have another product as long as I paid another £8.00 for the privilege. Tried to get a refund and send the product back but they just want me to spend more money. Quality of the product is terrible and the glue didn’t even last the delivery let alone being outside open to the elements
22 mei 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
A bit disappointed in the quality of…
A bit disappointed in the quality of the glass received. Looked much cheaper than the one on the images. Would not reorder.
19 mei 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Not fit for purpose
This is meant to be a light up door number to hang outside your house. I assumed it was powered by solar but it has a usb charge cable hanging off it. Rubbish
9 mei 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We always operate with integrity, put customers first, answer customer questions, and ensure that every customer can have a satisfactory shopping experience. We accept supervision from consumers. We have checked your order information. The product you ordered is a style that uses USB connection. If it is a solar doorplate, our product page will clearly state it. If you have any questions, you can ask our customer service before ordering, and we will reply in time: colorfulswanofficial@gmail.com
If you have any questions, you can contact us and trust us again.
Came out very good and clear,also great…
Came out very good and clear,also great quality in colour and pictures come out so amazing. I'd definitely go with yous agian as you have great quality
17 april 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Product was absolute rubbish
Product was absolute rubbish. My 8 year old would have done better with cardboard and scissors. Never use this company. I rated a 1 because I was not given zero or negatives as an option.
22 april 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
The product was not as advertised
The product was not as advertised. I was promised a proof before production of a custom product - no proof was provided. The custom pint glasses were shipped in a plastic bag. One of them was in shards by the time is arrived, the other was in 2 pieces, and the design was tiny and distorted - nothing like advertised. I spent a lot of money for shards of ugly cheap glass. Immediately tossed in the recycling bin.
Waste of money.
10 april 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
First the sign was misreading and…
First the sign was misreading and didn't look anything like picture.Second after 7 months sign delamianated and look like dog poop. Don't trust this company.Again typical Chinese crap. BUYER BEWARE
15 oktober 2024
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Great product
Great product! My wife loved it! I highly recommend them. Do not listen to the other reviews please give them a chance like I did.
9 april 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Great experience
Great product, great service, well packaged for delivery. Very pleased.
15 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Have not recieved item
12 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
UK060855316YP
Dear Customer
Your package is still through customs, so it takes time to update, we'll keep track of your package,
if there is any new information will inform you immediately. we try our best to solve problem.We are also urging the logistics processing. If you cannot receive the package, we will deal with it further. Thank you for your patience
Excellent service
Excellent service, the necklaces are so beautiful. Fast shipping & quick delivery which is always good
I highly recommend
7 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I purchased a beautiful sign
I purchased a beautiful sign, I emailed the company before hand to send me proofs of the design before I committed to purchasing as I wanted to ensure they could produce exactly what I wanted.
I received the sign 1-2 weeks later and I’m sooo pleased with it!
1 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Poor quality and very overpriced item
Poor quality and very overpriced item. Ordered a door sign and it has exposed electronics by design. Certainly not fit for purpose.
My item arrived broken and trying to get a full refund impossible. They did say they would replace it but whats the point as quality was dreadful.
Poor customer service and will never use again.
I however will stick to Amazon in future who have fantastic customer service.
DO NOT TRUST THIS COMPANY THEY ARE A SCAM
21 februari 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear Customer
We have always operated with integrity, answered customer questions with a customer-first attitude, and provided every customer with a satisfactory experience. Regarding the damage to your house number, we have applied for a partial refund as compensation for you. We apologize for the inconvenience. If you have any follow-up needs, please contact us again through our customer service email: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Found it very poor
Found it very poor , still not received my order, needed it 13 days ago, think it’s been over 2 months that I have been waiting , no response from customer service, and tracking it but nothing has updated for ages . As for a refund , no response . Very poor and disappointed customers service .
13 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
UJ994894565YP
Dear customer
We are sorry to have kept you waiting for so long. We understand that waiting is always a difficult thing to endure.
Your item has been shipped, but it was delayed due to some uncertain factors. Therefore, it usually takes more working days to ship.
Can you wait another week? If the package is still not delivered, please contact us and we will do our best to solve the problem and provide you with satisfactory service. Looking forward to your reply.
Untrustworthy
Untrustworthy! I ordered a house sign through Colourful Swan recently and the item that I received, was made from a different material and didn’t look like the image they show on their website. I asked for it to be remade or a refund, they refused and now they just ignore my emails. They trade under several other companies as well a be aware.
1 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers
We have always operated with integrity, put customers first, answered customers' questions, and ensured that every customer has a satisfactory experience. We accept supervision from consumers. If you are not satisfied with our products, you can contact our after-sales customer service email again: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again.
Looking forward to your reply
Don’t bother with the place
Firstly, I paid over $30 for priority shipping (3-5 days) it took more than double that and when it arrived I could see by the label and package that it had definitely not been posted as priority. So don’t waste your money there.
In fact don’t waste your money at all on this product, poor quality. Embarrassingly cheap looking, it will be going in the bin and won’t be used. Very disappointing.
11 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: colorfulswanofficial@gmail.com
We will handle it properly for you, please trust us again. We are waiting for your reply
I was satisfied with my first son's…
I was satisfied with my first son's personalised backpack.
Thank you.
12 februari 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Ordered out door illuminated house…
Ordered out door illuminated house address number.
The product was made of thin cheap acrylic with all the LED, wiring and connections exposed to the outside elements and had a usb connection instead of transformer pack as purchased on site. I followed refund process but had no response after casing several times.
3 maart 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
Dear Customers
We have always operated with integrity, customer-centric, answering customer questions to ensure that every customer has a satisfactory experience. We accept consumer supervision. About this product, the material is acrylic and is connected via USB. If you are not satisfied with our product, you can contact our customer service via email: colourfulswanofficial@gmail.com
We will handle it for you, please trust us again.
Looking forward to your reply
When placed order it seems it is now…
When placed order it seems it is now made clear of the lead delivery times. It may have been a few days over this however the item is beautiful. Better than I could have hoped for. I was worried as placed order than read reviews. Hopefully this company has got its act together. I would definitely use again.
15 februari 2025
Review zonder uitnodiging
Antwoord van Colorfulswan
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
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