Columbia Threadneedle Investments Reviews 

Efficient service - all queries promptly and effectively dealt with.

The colleague promptly replied to my query.

I put £10 into my new ISA. They have blocked the account and sent a letter requesting proof that the sender with my name was me. It must be signed by a solicitor. This is madness, I'll just open an ISA with another company.

I had a LISA with CTN.
I initiated a transfer of it to another provider which I felt would be more reliable (there are some bad reviews on here, but I've tried not to influence this review).

Whenever I used the online portal to make queries, it went well; they also allow you to pay management fees via direct debit so that you can make more out of your allowance; these are good things.

However, when transferring from them, I found that it took a very long time to be processed.
In addition, they also charged a 25% withdrawal fee on cash in my account during the transfer, which was incorrect. If I hadn't spotted this, it would have gone unnoticed. This is quite poor management of my finances, and is the main reason for the low score.
In addition, I found the interface, and searching for statements etc. to be complicated. The portal doesn't work well with firefox browser either.

EDIT: I received a call from them; they acknowledged their mistakes and made a suitable compensation payment for the trouble. The caller was quite sympathetic and it seems like they care, so I hope they are able to improve their procedures and become a better company.

Helpful staff. Easy to contact.

The customer care of Columbia Threadneedle is excellent. Susan Harper from the department Retail escalations has always answered all my requests and queries immediately, efficiently and with a friendly tone. The buying and selling of share is totally stress free.

Have been with Columbia Threadneedle for a long time, super helpful with queries on the support platform and have been managing my stocks and shares ISA very well with a strong yearly return.

The retail escalation team of Ms Susan Harper demonstrated great care and skills in helping us with our redemption request. We live in the other end of the world and Ms Susan Harper worked with us with great efficiency and in a timely fashion. It has been our unfortunate experience with some funds that redemptions can be not only painful, time consuming and frustration. Not so with Columbia threadneedle funds. We would recommend these funds to our children and others for the excellent returns and service.

Outstanding service from Columbia TI
A very sensitive situation handled with in credible kindness from start to finish.

Great service

Questions answered, problem solved. What more would you wish from an online service?

I had to contact the team regarding my disabled child’s trust fund. They were very helpful and pragmatic leading to a successful outcome, greatly reducing the stress for what could have been a difficult situation. Many thanks.

Chat team really helpful dealing with my queries and courteous - though it's a shame I had to contact them in the first place about the long delay in processing a funds transfer

Prompt help with setting up a LISA and depositing funds - thank you!

I wrote to Columbia Threadneedle complaining about my investments changing to support the armaments industry. I received acknowledgements & tremendous help changing my investments to more sustainable ones, & was taken step by step through the extensive online bureaucracy by Susan Harper to avhieve that aim. It has restored my faith in Threadneedle as a responsible, careful, trustworthy investment company . Thankyou

My son had a child trust fund maturing and the whole process of obtaining the proceeds was very difficult. First off the digital ID verification system on the website did not work. It looked like the photo ID/passport verification worked but I was informed later that it hadn’t. They should state clearly that it is unlikely the digital ID verification system will work for children with maturing child trust funds and save people the time trying to use it but then getting lots of error messages. After this, the process was very cumbersome to post off the identification documents, to top it off they would not refund me for my postage cost for sending my son‘s passport guaranteed/tracked delivery. Very poor experience overall.

Shocked to see such a low rating but my experience falls even below the average
They are so bad that they should be heavily fined or closed down for the most terrible experience

Decent range of products. Enough to provide a selection and not too many to become impossible to choose.

Very quick and helpful