My late husband was the one who dealt with financial issues & although he never did anything without discussing it with me I was happy to go along with his decisions because I trusted him implicitly &... Toon meer
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I rang on Thursday am to set up a lump sum withdrawal from funds in my SIPP. I spoke to Joshua who was friendly and efficient. He took me through the usual checks and questions (I have made withdraw... Toon meer
Bedrijf heeft geantwoord
I panicked and moved some money into an ISA on the second to last day - got some great advice as I foolishly opened it with £1 and so opened another with the correct amount, which will be moved acros... Toon meer
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I had a difficulty trying to transfer a Cash ISA to another via the HL app. I contacted the helpline and my confusion was resolved in a timely and professional manner. The new ISA was opened and cash... Toon meer
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Bedrijfsgegevens
Info over Hargreaves Lansdown
Geschreven door het bedrijf
HL is the UK’s number one platform for private investors, giving you one home for your ISAs, pensions, savings and investments.
Why choose HL?
Security - we look after £142 billion for 1.8 million clients
Ease - check your investments anytime online or with the HL app
Expertise - investment ideas from our analysts
Support on hand - Bristol based helpdesk
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Get started >
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Why choose HL?
It only takes minutes to set up an account online, and if you ever have a query our Bristol-based helpdesk are on hand to help.
Get started by seeing what HL can offer you:
Remember that the value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. If you are unsure of the suitability of your investment please seek advice.
Contactgegevens
One College Square South, Anchor Road, BS1 5HL, Bristol, Verenigd Koninkrijk
- 0117 900 9000
- www.hl.co.uk
4,4
Uitstekend
21K reviews
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I don't know who in their right mind…
I don't know who in their right mind would use HL in 2026. I have been with HL for over 5 years, but today, they are not standing up to the competition. Crazy fees and a terrible digital experience. But how they handled transferring my ISA out to another provider was atrocious! They literally did everything they could possibly do to make it as difficult and as long as possible. My partner's experience is even worse. Stay away, there are many and much better options out there!
7 april 2026
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Clunky and unnecessarily bureaucratic.
Clunky and unnecessarily bureaucratic.
Nothing about the process of opening up a junior isa for my son has been easy. I’ve decided to go with another provider due to multiple misunderstandings and delays. 3 weeks just to get a pin due to someone not sending the first one then 2 turning up, then neither working, now changing the name on the account has become impossible.
Thank you, no thank you. Goodbye
16 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hello Chris,
We’re really sorry to hear about your experience and we completely understand how frustrating this must have been, especially when you’re trying to set something up for your son.
This isn’t the level of service we aim to provide. The delays with your PIN, the confusion around multiple codes, and the difficulty updating account details clearly fell short of expectations, and we apologise for the inconvenience caused.
We appreciate you taking the time to share your feedback, as it helps highlight where we need to improve.
Thanks, HL Team
Very poor service so far.
I can’t believe this! I now have two cash ISAs open with this company and in order to further a complaint I have already lodged (which seems to be going nowhere). I need a statement of an account for both ISAs. I went online where they are and there two buttons to download a PDF of, either transactions or statements. The problem is they both do the same thing, they only show transactions. No opening balance, no closing balance and no account identification number. So I rang and spoke to a “senior cross-skilled consultant”. He said he understood the fault and would send full statements of both accounts to my secure message box. The next day I received one thing document, a transaction history. No reference to the two ISAs, no open or closing balances. Not statements.
So I had to ring again, that’s when things got strange. The person I spoke to told me that I could not get a statements of my accounts that were proper statement. I asked to speak to a line manager or his superior, he said I couldn’t. I asked him to get either of them to ring me, they haven’t. It is ridiculous that a financial institution the size of Hargreaves Landsdown can not or will not provide statements or make them available to download. Is it perhaps because they don’t want me to have a record of their previous wrong doing?
16 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hello Mark,
To clarify, we can arrange for a valuation to be provided which will show the value of your account at both the opening and closing dates you require. If you’d like us to send this, please let us know by secure message the specific dates and we’ll ensure this is arranged for you.
In terms of formal statements, the documents currently available both online and via request are transaction histories. These do not include opening and closing balances or a full statement format. This is because certain account information, such as opening and closing balances, is not held directly on our systems as these accounts are administered in conjunction with our partner banks.
We understand this may not be the format you were expecting, and we appreciate how important clear documentation is. Thank you again for providing this feedback.
HL Team
Stocks & Shares ISA fees up 333%
Stocks & Shares ISA fees up 333%, SIPP fees up and then 'Active Savings' - took nearly one week to open my account - so lost interest - and then the account reduced interest rate - BUT - same account for new investors paying Higher interest - not very 'active' in my opinion.
Called H-L today - totally disinterested - 'you're good to leave' = zero loyalty after 25 years - AJ Bell much more transparent and less costs.
The fee changes appear to favour those with less invested / younger people - but perhaps H-L have not factored in the opportunity costs of moving SIPP into drawdown and the fees they earn from that
15 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hi Terrie, thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with our recent fee changes and the impact on your account. We’re also concerned to hear that you felt your concerns were not addressed appropriately by our Helpdesk and that you do not feel we have been transparent.
As you may be aware, we have updated our fee structure for funds and shares, reducing annual charges in many cases. You can use the fee calculator available on our website to better understand how these changes may affect you.
Unfortunately, we’ve been unable to locate your account using the details provided. We would like to review the communication you’ve received from our Helpdesk in light of your concerns, so please contact us directly with further information. Thanks, HL Team.
freedom of investment and ease of…
freedom of investment and ease of managing my SIPP lots of articles on equities and ideas.
14 april 2026
Antwoord van Hargreaves Lansdown
Hi Ivor, thank you for taking the time to leave feedback. We’re pleased to hear that you value the flexibility of managing your SIPP and find our investment insights useful. Thanks, HL Team.
Slow transactions in their savings products - they hold your cash but you don't get interest.
Having used their cash savings for a short time, I realised that there are some disadvantages with respect to transaction timescales.
When you deposit into a fixed term product, you have to put your money in at least the day before the interest period starts - so you lose a day of interest (or more if you deposit earlier than the stated "start date").
Similarly, when you withdraw cash from an easy access account, you have to put it into their non-interest earning cash hub overnight before you get it back. This means that you lose a day of interest and annoyingly, if you are sitting down to pay bills/invest your savings, you can't do it all in one day/one session - you have to wait until the late afternoon the following day to get the money in your bank account.
Other bank websites offer same day interest starts on fixed term bonds deposits and pay out cash within 10 minutes on easy access withdrawls - this negates any benefit of the HL offering in my opinion.
In my opinion, these disadvantges are not that clear in their marketing info (probably in the small print - so check if deposit and take out timings matter to you).
13 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We are sorry to hear that you are disappointed with the functionality with our Active Savings. For fixed-term products within Active Savings, the account will show as ‘pending’ until the product’s start date has passed, at which point it will be fully active. Further information is available in the FAQs section under the Savings tab.
During this period, cash remains in the Active Savings Cash Hub. However, under the Electronic Money Regulations 2011, interest cannot be paid on funds held in this way. We’re sorry for any disappointment this may cause and appreciate your comments regarding timeframes and clarity that can be provided on the HL website. Thanks, HL Team.
10 years ago when I first joined HL…
10 years ago when I first joined HL with a stocks & Shares ISA and a LISA I would've given them 5 stars back then. Customer service was excellent and I really liked the platform and all it had to offer. It was a bit pricey but I was happy to pay with the customer service and experience provided.
Fast forward and things aren't the same anymore, they charge far too much commission for trades, they have in real terms increased their fees and the platform now looks dated. I got very tired of paying £11.95 commission every trade so moved to Free trade in March - so nice to have no fees & no commissions on trades.
The major reason I moved however is that the customer service isn't where it used to be. It's slower and the help provided isn't as good as it used to be, I have sent numerous messages requesting dividends to be sent to my new provider that HL have held for weeks. Lots of computer says no answers with one agent saying that they will be sent when some system kicks in and sends them in a few weeks time. Nearly a month has passed since they were paid and still no sign even though I was told they would arrive on the 10th. Very irritating to have a good amount of money held by them for no reason.
14 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re sorry to hear you feel the level of service has declined, particularly given your history with us. We remain committed to delivering a high standard of support as our Helpdesk has grown.
We have recently updated our fee structure, with equity dealing fees now set at £6.95 for 0–19 deals in the previous month and £3.95 for 20+ deals. Residual cash is typically transferred to your new provider during the third week of the month following receipt of dividends. If this has not taken place, we can arrange for this to be processed manually.
We have requested further information via Trustpilot so we can review this for you and ensure the process is clearly explained. Thanks, HL Team.
Informative but not actually helpful!
10 april 2026
Antwoord van Hargreaves Lansdown
Hi Chris, thank you for taking the time to leave feedback. We are sorry to hear that the support you received did not fully meet your expectations. We would like to ensure your query is fully addressed and will reach out to you internally to offer further support. Thanks, HL Team.
Good advice
I panicked and moved some money into an ISA on the second to last day - got some great advice as I foolishly opened it with £1 and so opened another with the correct amount, which will be moved across to the one with the more favourable rate.
Thanks for your help
3 april 2026
Antwoord van Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear you received helpful guidance and were able to complete the process correctly following your initial setup. Thanks, HL Team.
Excellent customer service
Excellent customer service - honest, informed, professional and instantly put me at ease
10 april 2026
Antwoord van Hargreaves Lansdown
Hi Laura, thank you for taking the time to leave feedback. We’re pleased to hear that you were supported clearly and professionally, and that your query was handled in a way that made the process straightforward. Thanks, HL Team.
Overpriced for what it is
Overpriced for what it is.
HL was always a top tier service with reasonable costs. However since AJ Bell came onto the scene the SIPP on AJ Bell is 0.25% compared to the HL 0.35% and honestly the service is as good if not better with AJB.
However since ... 'reducing their fees' in March 2026 HLs ISA are now a total rip off. I have shut HL ISA and moved to AJBell. No one should pay the outragious fees HL charge for ISAs.
Update after HL Response: HL used to cap ISA fees at £45 a year, AJ Bell £42.
Since the fee change March 2026 people need to be aware that whilst many receive a lower cost (including my SIPP) the ISA is now capped at £150.00 a year.
So now AJBell ISA cap £42, HL ISA Cap £150.00. The majority of people may save a few pounds here and there, but other accounts holding shares such as ISA and general investing account now charge over trebble what AJB do...
13 april 2026
Review zonder uitnodiging
Antwoord van Hargreaves Lansdown
Hi Chris,
Thank you for your feedback.
We have recently rebalanced the structure of our charges to better reflect the changing needs and behaviours of our clients. While the majority of clients will benefit from these changes, we recognise that depending on how our service is used, some clients may see an increase in their fees.
We believe our charges reflect the quality of service provided by our Helpdesk, as well as its availability. However, if there is a specific incident or concern you would like to discuss, we would be more than happy to reach out to you directly. Please respond to our request for information via Trustpilot, if you would like talk to us about the service you have received.
We understand that choosing where to hold your investments is an important decision, and we respect that you will select what best suits your needs. We do appreciate you taking the time to share your feedback with us. Thanks, HL Team.
Pensions Department Supurlative Aid!
Help with my wife and I's Sipps was excellent. 2 advisers in the Pensions departments. Think it was 8/4/26 and 9/4/26. Very helpful and patient. Obviously well trained! Thanks,John and Julia
8 april 2026
Antwoord van Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear you received clear and supportive guidance with your SIPPs from our Pensions team, and that the advisers you spoke with were able to assist you effectively on both occasions. Thanks, HL Team.
Despite doing no personal work on my…assets
Despite doing no personal work on my assets this year HL gave me an interesting interest rate on cash savings.
Despite doing no Personal work on my assets and leaving cash in the fund no one from Hl approached me with investment ideas
13 april 2026
Antwoord van Hargreaves Lansdown
Hi Mike, thank you for taking the time to leave your feedback. We’re sorry to hear that you were expecting to receive investment recommendations.
We provide financial information and educational resources to help you make informed decisions. This includes articles, guides, tools, and calculators available on our website.
While our Helpdesk is unable to provide specific investment advice or recommendations, they can guide you to useful resources such as our Wealth Shortlist, investment ideas page, and other relevant content on the HL website. We also do not proactively reach out to clients with investment recommendations; instead, we are here to direct you to the resources you need when you request support. Thanks, HL Team.
Antwoord van Hargreaves Lansdown
Hi, thank you for taking the time to leave feedback. We’re pleased to hear that our Helpdesk agent supported you through the process and provided clear guidance. Thanks, HL Team.
Excellent service.
My questions were quickly resolved by a knowledgeable and helpful representative who resolved the matter in a straightforward way and then confirmed by email.
7 april 2026
Antwoord van Hargreaves Lansdown
Hi Paul, thank you for taking the time to leave feedback. We’re pleased to hear your query was handled efficiently and that the information provided was clear. It’s great to know the follow-up communication was helpful. Thanks, HL Team.
Requested callback did not occur
Requested callback did not occur. I would expect HL to automatically inform me of better interest rate when it becomes available.
10 april 2026
Antwoord van Hargreaves Lansdown
Thank you for taking the time to share your feedback. We’re sorry to hear that you were expecting a callback.
Having reviewed your account, we can see that we did return your call as requested and provided guidance to help you achieve what you needed.
Please note that Active Savings and Cash ISA are designed as online-only products, encouraging customers to manage their savings independently. We do not notify clients when new products with different interest rates become available.
We appreciate your feedback regarding our service and will ensure your comments are passed on for review. Thanks, HL Team.
I had a difficulty trying to transfer a…
I had a difficulty trying to transfer a Cash ISA to another via the HL app. I contacted the helpline and my confusion was resolved in a timely and professional manner. The new ISA was opened and cash transferred. An excellent response.
Thank you.
11 april 2026
Antwoord van Hargreaves Lansdown
Hi Paul, we're happy to hear that our helpdesk team resolved your Cash ISA transfer issue through the app efficiently and professionally. We appreciate you sharing your positive experience and thank you for your feedback, HL Team.
Generally reliable and safe
Website is generally easy to use and functionally rich. Active Savings is a useful feature. There appear to have been recent issues with website reliability and timeliness of cash transfer/withdrawal that detract from overall good performance.
10 april 2026
Antwoord van Hargreaves Lansdown
Hi Nick, we appreciate your feedback and are glad the website is easy to use.
We apologise for any inconvenience caused by the recent, short service disruption and we can assure you that this was resolved as soon as possible and that normal service has resumed.
Thanks,
HL Team.
Reassuring
My call was answered quickly and the adviser patiently explained the new fee structure and the best way of paying.
10 april 2026
Antwoord van Hargreaves Lansdown
Hi Chris, we appreciate you taking the time to share your feedback! We're happy to hear that your call was answered quickly and the agent was patient and helpful. Thanks, HL Team.
I recently phoned for information and…
I recently phoned for information and George explained and politely talked me through everything that I had to do
10 april 2026
Antwoord van Hargreaves Lansdown
Hi Andrew, we're happy to hear that the information we provided was helpful and clearly explained. Thank you for taking the time to share your positive experience with us, HL Team.
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