Vanguard Asset Management Ltd Reviews 4.577

Would like to share that I learnt about Vanguard from reading JL Collins, who is a very strong advocate of Vanguard. Having compared AJ Bell, Hargreaves’s etc., Vanguard is the best in terms of fees and a simple structure to keep to.

Whenever I reach out to their team, they respond within the same day or next. They are usually very helpful. Hamza, Liam, Elliot, Becca, Lola, and a few others have helped me understand how the index funds and Vanguard processes work.
I am giving 4* because I have an outstanding request trying to understand why I cannot transfer via Chrome which is taking some time to investigate.

On the whole, I am very glad we have Vanguard operating in the UK. My brother who lives in Netherlands unfortunately does not. Wish Vanguard is accessible to them as well as in India. It enables the uninitiated to invest relatively safely. I am a big advocate of Vanguard to my friends. Thank you ever so much!

Quick shout out to Ahmed from customer support, lovely lad who helped me troubleshoot a problem I had. Patient, funny, honest, overall great. Thanks!

My Junior ISA matured, yet I have been refused access to my money since I first contacted them in February (over 2 months ago). Despite this, my account remains fully invested, and I have no ability to sell or withdraw.

I submitted a request for full withdrawal and account closure in mid-March. It is now mid-April, and nothing has been processed.

I have provided all requested documents multiple times, including ID and bank statements. Despite this, the company continues to repeat that “verification is in progress,” with no clear explanation or timeline. Requirements have also changed during the process, including a late demand for a UK bank statement, even though I am not a UK resident.

Customer support responses are slow, inconsistent, and fail to address the core issue. The process feels unnecessarily obstructive.

I cannot recommend this service based on my experience!

Michael from Manchester was thorough without overcomplicating the information. Very good.

Excellent customer service. Tried the efficient Chat Bot first who couldn’t help and they suggested calling. Spoke with Shoaib who was very helpful and understood my problem concerning an ISA. He talked me through investing into a fund and made me aware of over subscribing to my ISA allowance in this financial year. I appreciated his advice.

Spoke to Elliot B, Took time to actually solve my problem and made sure that everything worked before ending the call. It is this type of service that will maintain me as a customer

If you are a hands off investor that just wants to forget about your investment it may well work for you. However if you are a proactive investor the limited investment funds, the clunkiness of the system, the slow transaction times in sales and purchases can run into second days, frustratingly, seem to apply fees that I could not readily find when previously researching. No direct access to markets and stocks, No Cash ISA offerings, no ability to chose entry and exit timings to investments, for these reasons it is not at all a good fit for me, I was going to switch to Interactive Investor but I have a stocks and shares ISA on Trading 212 which I find superb transactionally and no buy sell fees and very low fees overall, they have a SIPP offering launching really soon its in Beta testing so I am sitting on my hands until it fully launches, them I am off.

Great customer service experience today from Mariam - she was extremely polite and efficient at resolving my issue. She gave clear instructions and good info on how to do what I needed to do.

I switched from a self managed ISA to a managed ISA. I had several questions which Tolu answered patiently. the live chat option is great and will be my preferred option to resolve issues in the future.

I have my SIPP with Vanguard and what I love about them is it is so refreshing to be able to get to speak to someone quickly - no long wait on the phone and everyone you speak to is so helpful every time I call with a question or need some help setting up an account. Highly rate Vanguard for customer service. Big shout out to Dimitri this morning who helped me set up my GIA account. Super polite and friendly, thank you!

Contacted Elliott at Vanguard today, via the live chat, with an account query. He was very helpful and provided me with the information I required

Nathan M has been absolutely fantastic on the live chat with answering a number of queries I had regarding my own account and my daughters Junior ISA’s. I would highly recommend Vanguard and the Live Chat function.

The information I received was concise and informative with extra information like linking investments of family members to be able to view there investments.

I spoke to Zed who was very helpful and patient with me. nothing was too much for him as he answered all the questions i had and provided further support.

Zahra on the live chat replied immediately to my query and explained exactly what I needed. Thanks!

Nicola was a great help running through the process with me. She was knowledgeable, professional and reassuring and I cannot praise Vanguard's customer service highly enough.

very good customer service,very important as nowadays its difficult to even chat to a real person

First of all got through to speak to someone very quickly.
Matthew dealt with my query efficiently and then suggested two other improvements to my account and walked me through setting them up. These will be useful in the future. A good customer service experience for me.

Dimitri was excellent in helping me through the app today in order to be able to invest in my ISA stock and shares account. Dimitri made me feel at ease and had a pleasant and calm approach to my ignorance and insecurity about the app. Thanks for a great service I appriciate it a lot. :)

The best financial organisation I have dealt with. THANK YOU