Complaint Reviews 69

Hosting ireland has been host for one of my websites . Got email to say needed renewal fees paid . Couldn't pay on there automated service after numerous attempts . Asked could they take card payment instead but refused . Not a large amount just site now has been removed leaving loss of revenue. Not great customer service & wouldn't recommend them

I got an unsolicited phone call from a number I didn't recognise. I used CLARITYCHECK.COM to find out what it was, just in case it was a legitimate call. They ran a check and then asked for my email address to send the report. Then I was asked for €1 for the report. This as it happens is a way of signing you up for a subscription that will automatically renew for €29.99 (plus applicable taxes) every 28 days. I never got the report, so my €1 is lost. Of course the amount means that every other person ripped off, like me, won't pursue the €1 either. I cancelled so hopefully that's the end of that, but these people are making a fortune by masquerading to offer a genuine service

ordered from Vital Vine 7 weeks ago no delivery have emailed but told in transit. They answer emails at 2am so obvioulsy not based in Ireland as depicted in the ADs totally nonsense

I have ordered from vitalvine Ireland 5 weeks ago and still nothing has arrived. I’ve been sent a tracking number that is no such tracking number. And have been told it’s in transit and could be in customs. But this is advertised as made in Ireland so wouldn’t be coming trough customs. It is very hard to find any information on this company. I have asked for a refund but told no it’s in transit. It says shipping within Ireland 3-9 days 5 weeks later nothing.

I am still waiting for someone to reply a about sending me a return slip ive asked 3 times to get nothing g back

I bought a single course and was charged for a full annual subscription I ve never wanted it nor used it.
It seems this has happened to many others as well. Such a shame — Domestika went from being a great creative platform to one that deceives users with fine print. I don’t recommend it.

No hidden charges ??? WRONG its all hidden charges, not having a credit card, I filled out the form and paid £60 extra, only to find when I picked up the car, they then took another £264 NONE RETURNABLE, when I asked the assistante what the £60 was for, he said "the brokers must of took it" he also didn't have a number for them, I am utterly disgusted, it should not be with the bargin car hire, and I will be getting intouch with Martin Lewis about this, to say I am furious doesnt even come close, and I find these reviews a bit have to swallow

Excellent service. However, I HAVE NOT RECEIVED A CABLE FOR MY COOKER.HOW AM I SUPOSED TO OPERATE A COOKER WITHOUT A CABLE?????

My friend had the most terrible experience. He was travelling around Europe. Arrived at this hostel to be told that he'd have to share a bed with someone already there. The staff member was rude and unsympathetic, leaving my friend without accommodation for the night. Irish hospitality is a joke. What has happened to Dublin. Do not come to this hostel.

Accommodation for 6 people set up for 5. No coffee maker, locked out twice, no toilet seat replacement. Horrible owners. No decency to apologise about the awful beds. I am so sorry I left my comfortable home for that awful apartment. Complex was nice . Had I known who owned the apartment we rented i would have cancelled. Absolutely ignorant landlord deal with

Dear skycop,

Thank you so much for helping my friend to get his refund claim back today we really appreciate all your help and are very satisfied with the outcome my friend will be delighted to get his money back today cheers 👍

Got my eyebrows shaped and tinted, I told the girl what I wanted done and showed her a photo,she did the complete opposite of what I asked, one is higher then the other and they are very uneven and too dark, so upset with the result, only gave one star as you cant give no mark, dont know how good they are with hair and nails, but stay away frim there if your getting your brows done, also more expensive then most places,

recently stayed at Villa Sassa Hotel in their Grand Suite room. Expecting a luxurious experience, I specifically informed the hotel by phone that I would be traveling with a young child and requested the room to be prepared accordingly.

However, upon entering the room, I was shocked to find that the room was not prepared at all for a child. There were two huge glass tables that posed a serious safety hazard and made the room very uncomfortable. For a "Grand Suite," this was extremely disappointing.
At around 2:30 AM, the air conditioning in the room broke down, causing great discomfort. I had to go down to the reception twice during the night. Thankfully, one young staff member at the reception was very helpful and did his best to assist me. However, the next morning, another reception employee spoke to me in a rude and threatening manner, saying things like, "If you speak properly, we can continue this communication." Such behavior is unacceptable in customer service.

Furthermore, the restaurant staff were mostly rude and arrogant. When we asked about items not on the menu, we were told, "Please do not ask about items that are not available." The poor English skills of the waiters made it difficult to communicate and place orders. Additionally, the hotel did not offer any healthy breakfast optionwhich was disappointing.

Due to these issues, I requested a 30% refund. However, the staff informed me that the manager is on vacation and they cannot process refunds at this time. They only offered a discount on a massage service, which I did not accept.

Attached are photos showing the large glass tables in the room, which clearly demonstrate why this room was not suitable for a child.

I expect a written response and proper resolution from Villa Sassa management. I am sharing my experience so that others do not go through the same problems.I strongly advise anyone considering staying at Villa Sassa Hotel to be cautious think twice

My phone froze when I wanted to forward the screenshot to my email

classic case of misleading business practices

I am writing to formally lodge a complaint and request urgent action from Booking.com regarding my extremely frustrating experience with a car rental booked through your platform, with pickup on 17/05/2025 from Europcar.

Before my trip, friends warned me about potential issues when booking a car through Booking, especially regarding unexpected charges for additional insurance by the rental company, even after purchasing coverage directly on your website. To avoid surprises, I contacted Booking right after making the reservation to confirm whether this would happen. I was informed that there would be no issues or extra costs at the time of pickup.

However, my experience was completely different:
1. Europcar required a credit card with a £2,500 limit in the driver’s name (my son) — a requirement not stated anywhere during the Booking reservation process.
The only condition shown was a £250 deposit in the driver’s name, which I was prepared to meet.
2. When I was informed of this requirement, I tried to use my own credit card with a limit higher than £2,500, but it was refused since it was not in my son’s name.
As an alternative, I offered to transfer £2,500 to my son’s debit card — the only viable option at that moment — but it was still refused, as the rental company only accepted a credit card in his name.
I stress that none of these requirements were mentioned during the reservation process on Booking.
3. I was forced to pay an additional £500 directly to Europcar, broken down as follows:
• £350 for mandatory additional insurance (without which I would not be allowed to take the car),
• £50 for returning the car at Heathrow Airport (despite Booking stating the fee would be £43.20),
• From the £500 paid on the day of pickup, I was told that £100 would be refunded upon return, so I considered the net extra cost to be £350 + £43.20 + £6.80 (the difference between the stated and charged fee).

In summary, I paid:
• £201.31 to Booking (reservation)
• £350.00 for mandatory insurance to Europcar
• £50.00 (£43.20 + £6.80 difference for airport return)
• £100.00 as a refundable deposit

Total actual cost: £201.31 + £350.00 + £50.00 = £601.31, which is £400 more than I had anticipated.

The rental company even informed me that if I had booked directly with them, the total price including insurance would have been significantly lower. The “compensation” offered was an automatic car as a “courtesy”, as if that would make up for the distress I went through.

I want to make it clear that I had no choice: either I paid all this or I could not leave with the car, even though I was with my 88-year-old mother, carrying luggage and a wheelchair.

I urgently request:
1. Clarification about this serious lack of transparency on the Booking website;
2. A refund of the extra amounts paid or a fair compensation;
3. A review of the partnership with Europcar to ensure that all requirements are clearly disclosed in future reservations.

I feel deceived and deeply disappointed with Booking. I hope for a prompt and effective response, as I would prefer not to make this situation public without first receiving an official reply.

Sincerely,
Marli Dias Garcia
Driver: son Gabriel Garcia Cesar Rebelo

I brought my car for a valet costing €130. When returned there was staining from the chemicals used and they said they would fix it, it was their mistake. The car was returned to me with chemical stains and damage to upholstery that were not there before. I gave them every chance to come to a resolution.Today I had to seek legal advice and a car specialist to repair damage. AVOID - POOR VALUE, POOR CARE AND NO RESOLUTION OFFERED. I am 62 and the only owner of the car which is so minded.

My partner and I stayed in the Westbury Hotel Dublin on Saturday 26 April and Sunday 27 April 2025. I booked Saturday night Expedia as hotel reservations was closed and I booked Sunday 27 April directly with the hotel. I received an email Saturday morning from the Westbury Hotel stating that I had cancelled my reservation for Saturday night. I did not cancel any reservation so I rang them I was told by a manager that they cancelled it by mistake when they merged the 2 booking together. I was charged €554 for Saturday night my bank account shows €554 taken by the Westbury Hotel I am terribly upset over this and I’m on dialysis in the hospital. Siobhán

I have made this complaint to Bord Gais before, I thought it was fixed until I have just received another 4 monthly bill, and also noticed my contract was moved from july to September. Is their accounts department capable? I would advise anyone to avoid this company as they don't seem to understand what a 2 monthly bill is !!!!!!! I have requested a 2 monthly bill now 5 times

Eir They took €180.00 from my account for a purchase that never happened. They were informed of this on Jan 20th since then I have rang them close to 20 times and had to go through it every time with various customer care employees they in turn go to their managers who promise I will have my money back in 3-5 working days. This is now March 19th still no money back. Disgraceful treatment. DO NOT BUY ON LINE FROM EIR YOU WONT GET YOUR MONEY IF IT GOES WRONG

AMAZON - ‘DODGY’ SUPPLIER – Now becomes my Write off …
10/3/25 – FINAL RESULT!!!
We are sorry to let you know that your message(s) associated with Order ID 203-8604733-7946707 cannot be delivered. The seller associated with your order or inquiry has left the Amazon store or is no longer able to receive any further email communications.
If you have a problem with your order, you may be eligible to file an A-to-z Guarantee Claim. For more information, click the following link: (Various - take me into ever decreasing circles)

For additional guidance, consider visiting the Amazon Customer Service Homepage for recommendations (Circles again ...)
We hope that our online resources meet all your needs.
Details Order # 203-8604733-7946707

My response - Amazon complaint re Customer Services (9/11/24)
Further to your ‘standard’ reply below, you’re A-Z option is not applicable due to me being unable to contact the seller to obtain the ‘Refund request’ status – How can you help me, please? Having purchased in good faith, I now appear to be lumbered with a SUB STANDARD PRODUCT which I now need to repurchase via an alternative supplier? Regards, Jan Chapman

Original complaint details:
This order was received and fitted on 4/12/2024. I was rather disappointed with the plastic coating finish and doubted their durability. I do have photos which can be supplied - at this stage of the complaint, there is no option to include these images. My car only does very local mileage. I am generally the sole occupant, occasionally a front passenger (so hardly used), back mats unused. It transpires that this product is NOT FIT FOR PURPOSE – In just over 1 month, (which includes festive holiday/rest periods) the driver’s mat is tatty and damaged. Usually, they last for years. I require a FULL REFUND of £38.99 to enable buy more suitable replacements.

Amazon 2nd response ( 9/11/24)
I'm sorry to learn that you are facing issues with your order# 203-8604733-7946707 - "LYyeon 4 pcs Car Floor Mats, for Ford Fiesta Active 2018-2024 Car Floor Mats All Weather Waterproof Non-Slip Carpet Car interior accessories,B".
Items ordered via Amazon Marketplace aren’t directly fulfilled by Amazon, and so the best option in this case is to contact the Seller directly.
However there is no cause to concern.
To assist you better, without any further delay, this time, I've sent an e-mail about this order to the Seller "dongliuyang ", on your behalf. You will receive a copy of this e-mail.

Please allow "dongliuyang " up to 2 business days to reply to the e-mail we've sent on your behalf, although in most cases you'll receive a reply much sooner. It's possible that the Seller's reply may be routed to the spam filters owned by your e-mail provider. You can always see all e-mails between you and any Marketplace Seller using the Seller Communications Manager via the following link:

NOTHING HEARD – Made fresh inquiry/complaint February
2025