Be Warned... Compost Direct offers Absolutely TERRIBLE customer service.... it's basically non-existent. I am still waiting for part of my order nearly 2 months later.... have since asked for a £200 r... Toon meer
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Was ready to buy yesterday but they didn't respond to my query. Wrote again today using their online form saying please contact me - nada! Shame! Also they have a premium line business phone see... Toon meer
Late delivery, hard to make contact. Compost unusable for growing microgreens - more like bark mulch than compost. Nothing like photo on website. Had asked twice to buy samples but received no respons... Toon meer
Lovely consistent quality compost. It needs mixing in with soil or other matter as it dries out if left as a surface dressing. I've used it on flower beds at a new-build site with heavy clay one spade... Toon meer
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Great product, excellent customer service.
I have had Black Gold several years running from CD. Their service has always been excellent. Had a slight problem with missing compost from my order this time. This was rectified immediately in a most pleasant and helpful way. Delivery has always been prompt and reliable. I have no complaints at all and will be buying from them again. A great service.
Poor delivery service
Used this company several times before with no problems on delivery. This time the bag was dumped on the pavement without ringing the doorbell despite there being a completely empty drive. Good quality compost but unless they change their delivery suppliers won’t be using again.
Excellent service
Excellent service. Easy website, simple to order, efficient delivery & superb products. My plants are smiling!
I ordered 3 bags of compost
I ordered 3 bags of compost - I explained that we has limited access for the 850kg bags when they called to deliver. When they did turnup the following day they could not deliver to our driveway but said they would go away and figure out another way to proceed. 3/4 days later I called to chase and was told that they had infact returned my order back to CD. 2 weeks on they have now given me a refund but could not explain why my neighbor had had her order delivered by the same company. Unless you live right next to a main road I suggest you use another company - very disappointing.
Happy Customer
I have ordered 3 bags of compost through Compost Direct and the quality is great, Service and delivery prompt. A happy customer.
Top quality compost at great prices
Top quality compost at great prices. Online order process is easy and quick to navigate and complete. Compost delivered very quickly by friendly and helpful driver.
All round great job and super professional start to finish. Well done and many thanks.
Quality compost delivered efficiently and quickly
The order was delivered within one week of ordering which was excellent considering the difficult time we are living in at the moment. My client said the delivery person was helpful and placed the two bulk bags exactly where she wanted. The quality of the Jubilee Compost seems very good. The proof of course will be how the plants respond.
JMA Garden Design
Excellent product and service
I have now used CD three times, and I am very happy. Recently I ordered three bags of Black Gold for my new vegetable beds, and the compost was exactly what I was looking for. The driver was very helpful and took the time to bring the pallets round to the nearest accessible point to my beds. I shall buy from Compost Direct again in November.
Excellent!
I have used Compost Direct a couple of times now, most recently in February 2021, and I have to say that the quality of the service and the products are excellent. This time we had one bulk bag of black gold and three of the Veggie Pro. Delighted with the quality. Delivery was really good also.
Excellent customer service from company and courier.
I ordered my compost and bone meal on Thursday and it was delivered this morning, Tuesday.
From purchase to delivery, everything has been smooth, I even got an update from the manager regarding my purchase. Yesterday the courier contacted me to let me know when delivery would be made and true to their word, it was delivered just as promised. The driver, Macin,went above and beyond take sure the delivery was made in a considerate and safe manner, I must add I live in a small cul-de-sac on a hill, even bin lorries struggle to come up to the end of our road and there were parked cars on the narrow road. Such drivers are a credit to the company. The customer service has been excellent. I obviously haven't used the compost yet so I don't know it's composition but I'm confident in the purchase. I will update once I've used it. I would recommend compost direct.com.and the courier company they used, nothing but praise. Now let the planting begin!
Ordered 850L of bark and mulch to lay…
Ordered 850L of bark and mulch to lay over my top soil, pallet was delivered 5 days later and placed into my garage by the driver. I have now dispersed it around my borders at the back of the house, looks good.
Bad quality compost, non-existent customer service
Placed a huge order - over £700 worth of compost was ordered - arrived in bulk bags which we asked to be left on the driveway, the driver did comply but not without first telling us how much effort it was to do so and that he was within his rights to dump it on the street - he isn't FYI as it is a ROAD.
All looked good at the beginning, we had to take it round the back a barrow load at a time and realised a bit too late that only the top 4 inches of each bag was actually any good. The rest of each bag was full of big clumps of ash, brick, broken pottery, sweet wrappers, stones, pebbles, more stones, more pebbles, big branches that had not broken down etc. you get the picture. Tried to get in touch with them but this was during the height of the pandemic last year when they made themselves unreachable. However at almost a year later and still not a word from them I can confirm that despite our best efforts to work with the rubbish we were given we had the worst year for veg yet and not so much as an apology from the company responsible. It was an expensive outlay and they just took the money and never responded to us again. This was without a doubt the poorest quality 'compost' we have ever had.
I will NEVER use this company again and advise others to take their money elsewhere also.
As always excellent quality
As always excellent quality. Used to top up my raised beds and top dress important plants and shrubs. Would not use anything else.
EXCELLENT 5 Star plus
Excellent service driver reversed up to drive and
unloaded soil and put it in my garage.
Very polite and made the whole experience very
easy and comfortable.
I will be letting friends know about Compost Direct
so they can also experience a hassle free delivery
I will be ordering again very soon and probably in the
future as well.
Thank You to all the team that made it possible.
Used to be good, now arent
I have been using them for 5 years without an issue but they have now changed delivery service to a bunch of miserable jobsworths who cant be bothered and just want to dump a ton of s**t on the pavement. I am taking my business elsewhere
Have ordered from Compost Direct for…
Have ordered from Compost Direct for many many years- great product. Always delivered on a flat-bed and craned onto the property- except this year!!! Unfortunately they've contracted out their deliveries and it came in regular truck without any warning. I'm now stuck with a bulk bag of compost in the street. Very disappointing.
Second big bag of border gold as good as the first.
Just had my second big bag of border gold delivered and put on garden, again wonderful quality and consistency, we can’t wait to see how the flowers and shrubs respond this spring and summer.
Will use them again in the Autumn!
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish. Kind and courteous delivery driver who very kindly left the bags on the patio. Bags full to the brim with wonderful mushroom compost.
Very satisfied. Great service!
This was actually my second purchase so it speaks for its self really! The product and service was great on both occasions. Delivery was simple to arrange and the driver was friendly and helpful.
My 3rd order of Jubilee Compost and…
My 3rd order of Jubilee Compost and once again the service has been 5*.... I needed a 2 part order and both went extremely smoothly with the help of Karen. I would recommend both the compost which is perfect for my clay garden and the company for their 1st class service. Thank you Karen ...... I did it, 12 bags of compost, one wheelbarrow, distance of 87 meters and a pug!!
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