Be Warned... Compost Direct offers Absolutely TERRIBLE customer service.... it's basically non-existent. I am still waiting for part of my order nearly 2 months later.... have since asked for a £200 r... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Was ready to buy yesterday but they didn't respond to my query. Wrote again today using their online form saying please contact me - nada! Shame! Also they have a premium line business phone see... Toon meer
Late delivery, hard to make contact. Compost unusable for growing microgreens - more like bark mulch than compost. Nothing like photo on website. Had asked twice to buy samples but received no respons... Toon meer
Lovely consistent quality compost. It needs mixing in with soil or other matter as it dries out if left as a surface dressing. I've used it on flower beds at a new-build site with heavy clay one spade... Toon meer
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent
Excellent. Product is top quality super dark rich compost. Delivery was quick, efficient and courteous. I have had a consistently good experience with compost direct across several orders now, as well as the quality of the product they actually fill the bulk bags up fully which not all do. The bags of black gold came packed full to the brim. They are sat on my driveway next to a bulk bag of sand ordered from a competitor which is supposed to be the same volume but is probably 80% full and looks half empty in comparison.
Absolutely dreadful delivery
Absolutely dreadful delivery. I have never seen such inconsiderate behaviour, firstly, they did not contact me beforehand to arrange delivery as promised on the website. This morning, they left a missed call but did not leave any message - I was busy looking after patients and could not pick up the phone - and they never bothered to phone back, or to leave a message when they dumped 850L of compost right in front of my drive.
I had left clear instructions to leave it at the side of the house, with clear access paths, but this was completely ignored. My daughter was in the house and nobody rang the doorbell - this was confirmed on security cameras.
Completely shocking, inconsiderate and shoddy service. The compost looks lovely, but the service is abysmal.
Best overall
I always use this company as they have excellent service and the products are very good
Excellent compost
Excellent compost. Ideal for borders and vegetable patch. The product is matched with, in my case, a first class ordering and delivery service, which I cannot fault.
Timely delivery of a high quality compost
I ordered the Jubilee Compost with Grit which saves me trying to mix an equivalent compost/grit ratio separately. It looks like very high quality compost, perfect for my clay soil - I was very pleased to see that there was no unwanted detritus included (which I have had in the past from other suppliers). A cheerful delivery chap got the pallet right next to my grass so I didn't have a kerb to contend with with the wheelbarrow and as an added bonus the bag was re-useable for garden waste. I plan to order more once the snow has gone.
Brilliant Service and Products
Ive used them before and they are excellent.I had veggie gold for my veg plot and the results were amazing, especially on virgin ground. This time I have had border gold as Im building a new bed that has a lot of clay in. The delivery and service is first class. The quality of the compost is fantastic and they fill the 850 lt bag to the absolute brim. Great company to order from. Thank you
Easy to order
Easy to navigage website - with good information on the mix of the compost. It was a surprise to find that delivery would be by another company - and they didn't give any real warning of delivery time. However product appears to meet our requirements but not obviously as middle of winter grown anything in it as yet!
Compost Direct are a reliable company…
Compost Direct are a reliable company to order good quality compost from for your garden/ raised beds etc. Always helpful and the delivery drivers are polite and accommodating.
Great compost, competitively priced. Your garden will thank you.
A really good experience
A really good experience with compost direct.
The delivery man made an extra effort to drop the bag where I requested and was very polite.
I have had 20 wheelbarrows of easy to shovel dark top soil. There has been no surprises in the bag.
The soil has spread well and working with this company has been a pleasant experience.
I plan to buy from them again.
My neighbour recommended Black Gold
My neighbour has used Black Gold in the past and recommended this product/company to me. As a professional gardener, I have found the product to be comparable to other common composts. Although I have not yet conducted growing trials. My neighbour has had some good results from his plants in the past year!
My recent experience of Compost Direct has so far been good. The communication has been excellent from the initial on-line ordering, confirmation of order to the despatch and subsequent fast delivery time. The product delivered last week appeared consistent, friable, and light in texture, with no foreign bodies and was easy to work into the soil. I will use Compost Direct in the future.
Excellent Compost and Service
I’ve ordered 3 times from Compost Direct and will do so again. The Black Gold is great compost as recommended by our gardener. The service and delivery have been excellent with the compost left in a suitable place for onward distribution!
5star service and quality .
The whole experience was very positive . I purchased a bulk bag of bark .Delivery was quick and efficient and the driver left the bag exactly where I requested. The bark was good quality and is now protecting the plants from the frost and snow .This was about the 4th time I have purchased an item from CompostDirect and I would highly recommend them
Fantastic product
Fantastic product. Reliable and brilliant service. Use them every year
Healthy soil make a great garden
Every year I order several bags of compost from Compost Direct, I have always found the compost products first-class and good value. The delivery staff are extremely helpful.
A good garden starts with healthy soil.
After I placed my order I was kept well…
After I placed my order I was kept well informed of its progress, the delivery company phoned me the day before, to let me know they were delivering, delivery was successful and the driver got the compost to where I needed it, he was happy to do so.
It arrived in less than a week.
The product is fantastic.
I am impressed by the whole experience especially in these difficult times.
Ordered on two occasion Bark apart from…
Ordered on two occasion Bark apart from excellent communication the product was first class
Perfect Service
I ordered a bulk bag of VeggiePro. The web site was good, I received notification of delivery date and it arrived as planned. The compost is excellent. I cannot fault the service and will use again.
Misleading slogan on all their bags 'direct to your door'
To update you new customers, really avoid using Compost Direct.
'DIRECT TO YOUR DOOR' is not true. I sent the second bag back on the van because the 1st bag was delivered miles away from my property - their delivery method was ridiculous, like moving a piano on a shopping trolley! They told me it would cost £42 to pick up the original bag so I decided to move the compost myself. HOWEVER THEY HAVE NOW CHARGED ME £42 TO TAKE BACK THE 2ND BAG I NEVER RECEIVED WHICH WAS NOT EVEN TAKEN OFF THEIR VAN.
Customer Service is terrible... avoid, avoid, avoid...
Note 41% of their reviews state this is the worst service ever! THEY ARE CORRECT...
We used the Black Gold product and it…
We used the Black Gold product and it was really good quality amorphous black steaming compost. Very light and easy to spread. Ordering and delivery paralleled the excellence of the compost. I cant imagine a better all round service.
Fab compost
Easy to use website. Great quality compost for a very reasonable price. Delivery quick updated all the way and went very smoothly.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







