Computershare Reviews 658

The lady on the phone understood my problem, gave me good advice (problem involved a 40year or so issue with my name on share documents which only recently became an issue). The documents and covering letter I sent were dealt with very quickly in my opinion, documents safely returned by special delivery. Within 11 days all records updated and documents returned. Excellent!

Usual nightmare of talking to robots but when finally got through to a human being, my issue was resolved very quickly, 5 star service from Musa. Thank you sir.

Based on my experience service is absolutely unacceptable especially if you are located in another country, In my case in Canada. They start sending you from one department to another without deep understanding who can provide real help.
Written communication comes with very big delay and goes through tons of bureaucracy. They do everything to eliminate paying you even when amount of money is 3 digits. Unbelievable!

Long wait time on phone, and then link broke and call ended. I was offered call back, but when it came it was a message saying "sorry we cannot answer your call" and ended! The automated questions are very badly designed. The automatic voice endlessly and needlessly repeats the same irritating messages. When finally talking to a human they are capable and helpful, but everything else is truly dreadful.

I was very overwhelmed when I first contacted this company following my sister's death but was reassured with the assistance from most of the departments I dealt with. After several months of filling and returning lots of forms { wrongly } I finally got to speak to Liv who was so helpful and kind. She sent out the correct forms immediately and said to call them again for assistance when filling it out. This time I spoke to Hamza who was so kind and patient and between them made the whole process easy and manageable when you are dealing with grief as well.
If only all customer service agents were as patient and kind as these two have been the world would be a much nicer place to be

The agent was helpful to the best he/she can

Needed help tracking down info for tax return. Marcia (from Bristol, I think!) was AMAZING!!! It was a quite complicated situation, and Marcia was calm and friendly and helped us find what we needed. Thank you, Marcia!!!

I very quickly got an agent to speak to, so unusual in today's environment.Mussa was extremely helpful,patient and kind, made my experience very easy for a 74 year old lady. Many thanks.

Mussa was very helpful and sorted my issue very quickly. The reason for 4 rather than 5 stars is that the Chatbot through which you have to go before getting to someone as helpful as Mussa.

Extremely happy and delighted with Charmaine Service rang 4 minutes ago. Wonderful helping me to be more confident using the website.

My father passed 4 years ago. I need to sell his shares for the beneficiaries. I have completed the forms and posted them 3 times now.
Recently I received a statement of his shares. I contacted them and they have no records of my forms being received.
This is absolutely ridiculous and frustrating. I feel that this company are completely incompetent!

My experience with the bereavement service has been extremely frustrating. The process is unnecessarily complicated and appears to be handled largely by bots that simply do not understand what you are saying.

When I first contacted the service, the bot asked how it could help, so I explained the situation clearly. It then responded by asking “is that your name?”, which made no sense in the context of my message. I had to repeat the issue several times, yet the bot still failed to understand. This cycle continued until it eventually said it would transfer me to an agent — but no agent ever appeared.

I tried again later and eventually managed to reach an agent. Unfortunately, they could not help because the bot had not passed any of the information I had already provided. I was then told to phone a special number, which I did.

Despite the bereavement already being registered and a confirmation letter having been sent to me, I was told that another form must be completed and signed by all executors in order to gain access to the shares. This is despite the executors having already signed the previous form. The executors do not live locally, which makes this requirement unnecessarily difficult to fulfil.

For a service that claims to support people during bereavement, the process is confusing, repetitive and far from helpful. Computershare say they are “here to help”, but my experience suggests otherwise.

Great service today from Mussa, very patient and very helpful for some telephone admin. Thanks very much.

I was worried because I hadn’t received anything about my share sale yesterday. Mussa has now been able to put my mind at rest that everything is ok.

Mussa, answere my question with regards to selling my shares, in Ireland we need a broker to do this, unlike in UK but can't do anything. anyway Mussa gave me information that is viable and important. Thank you.

Wanted to know how to register a shareholders death & was dealt with very quickly & professionally - Mussa was excellent to deal with - many thanks 🙏🏻

Rubbish bereavement service. Unnecessarily complicated and phone call ridiculously long. You have to inform every account separately. Is system fit for purpose?

Response time was well managed and Mussa was very willing to help. I had to leave the conversation to give a lift to my daughter but Mussa had provided me with plenty of details to enable to take the matter further (it was an access issue rather than complaint). [This has yet to be resolved, because I left the chat, but I am confident that it will be

I received a letter in late February informing me that there were uncashed dividends in my late father’s name. I phoned Computershare on 11 March to request that the money be paid out. I assumed it would come to me by cheque, but it turns out they still had the Co‑op probate account details from when his estate was originally handled.

As I hadn’t received anything, I called again today and was told the funds had been sent to that long‑closed probate account. I was also told that nothing could be done unless the Co‑op returned the money to them (which they suggested was unlikely as the funds had been accepted) — but no one asked what should happen if the funds were returned, or how the payment should be made correctly next time.

I’m disappointed that there doesn’t seem to be a process to check where funds should be sent, especially when the letter about the unclaimed dividends was addressed directly to me. A simple verification step would have avoided this situation.

It would be helpful if Computershare reviewed their procedures for probate‑related payments and ensured there is a clear way to confirm payment details before money is sent out.

A small amount of my father's estate has been lost, and they seem quite happy for it to be my problem.

Polite, informative, and helped with enquiries about selling shares.Thank you, Mr Musaa, Online Investors Care Agent.