ConnecTen Internet Reviews 698

Tyler is an absolute asset to Connecten! He is knowledgeable, friendly and approachable.

Connect 10 internet is a really good service, I I live out in the country so me having internet services very important to me and my family and also we move around a lot in the RV and connect 10 internet is perfect for me and my family thank you connect Ten internet.

Ijust called into customer service waited on hold for a while. So i hung up and called Tyler direct and Even though he's not part of the customer service team he spent ,17 minutes on the phone answering some questions and trying to help me. S o i nust wanted to give him and a shout and thanks You for all of your time and hard work
You wont find out theer many companies anymore that actualy have a live English speaking people that are not AI

I almost bricked my router but Connecten saved it.I wanted to change my password on the router that Connecten supplies when you sign up. I followed the instructions they supplied but I changed a setting I should not have. Tracy and the other techs at Connecten fixed my problem quickly and I was back up and running in no time. The people at Connecten were wonderful and very patient and very professional. They are what companies used to be. THANK you Connecten.

Tyler and his crew at Connecten run a tight ship. Going on two years of service with our mobile camper and never miss a SMX race. Keep up the great work!

Really great job at making me feel valued and important

Customer service is horrible. Don’t ever try to cancel due to financial reasons or because you don’t need it anymore. They will not refund any of your money or let you finish out your month that you paid for before canceling. They also won’t give you any return label for
The device they demand back so you have to pay for that on top of everything else. Do not use this company. There’s other options out there.

We're just short of two years using our 5G router and unlimited service with ConnecTen.
From the southern border in Arizona to the northern border in Minnesota and N Dakota. Service has ALWAYS been quick and effective when we did need some help, even at night on weekends.
Because we had backup power our ConnecTen internet stayed dependable when straightline winds and a tornado interrupted power. We weren't dependent on the RV park internet and knew what was coming.
Thanks to Tyler and crew for great service!

fast and very helpful, Angel was the perfect and took care of us within minutes.

I setup a call back through email and received nothing all day Friday, didn’t think anything of it and figured it would maybe take a couple of days. I was on the phone at the time and a number called twice that I didn’t recognize so I didn’t answer right away and moments after I received a text message stating that they called twice and was sent to voice mail. Tyler from connecten;

Company : ConnecTen Internet just called 2x and was sent to VM

Company: He will inform the company that attempt through me to reach you with no success

Me: Yes I was on the phone but waited all day for a call yesterday

Company: Well. We got to tou today... we are extremely busy and many people want calls. Today was your turn

Me: Ten four that message made my decision super simple thanks for you time

Company: Glad we could help. Take care...

Now I know people are busy and I was not trying to be rude but the way the text went the company seems to not really care and will get to you when they have the time. If this is the way a company is ran I do not recommend them at all. I’m a department of defense contractor and deal with guys at rv parks because I travel all the time and will let them know and all the government officials I deal with know how this company operates.

Update: The company reached out to me personally and apologized for the actions of the employee. I do not hold this company responsible for the actions of this employee and also they have tried to make things right on their part , but I have already moved onto another company. I’m only raising this to three stars for the companies sake and not for the disgruntled employee who pretty much made threats to me after my review. I’m sorry connecten but the only way I’m taking this down is if that employee is terminated. Your sales people are the face of the company and this show what is truly tolerated.

Always there to help with whatever they can. Friendly and professional! Would highly recommend ConnecTen!!!!

Great customer service and reliable internet!

Connecten is absolutely terrific hands down. Every support person there is incredibly helpful. Tyler is the salesperson and he will make sure you are well taken care of. The internet speed is fast and more stable than Starlink. It is also less expensive.

We love ConnecTen especially since we work on the road in our motorhome. We have never had any issues over the past 2 years and it even works in Nova Scotia, Canada with lighting fast speed. If you do need an occasional reset someone ALWAYS answers the help line and gets you up and running in a flash.

Simply put. They don't make companies like this anymore

They put the customer 1st...... Always there when needed. Always

This has been working great for us on the road.
I highly recommend it.

My connection was weak at the RV park early Saturday morning. I called tech support and reached Angel. Within 15 minutes I had smoking fast internet. Thank you Angel and I love ConnecTen!!

Our Internet was starting to slow down and contacted Jasper and in 20 mins he had us running fast again. Love Connecten service and their support!