Non- judgmental. Flexible and very helpful. I've really had a good experience. It's so easy and the payments are realistic. I'm on my last couple months of paying off my debt and I'm so proud of mysel... Toon meer
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Lees wat reviewers zeggen
I love that an unspected financial problem or emergency is not the end of the world. You can change the payment due date online for a later date. I find that customer service is great with friendly... Toon meer
Vraiment courtois. Le représentant était clair et a l'écoute de toute mes questions. Il m'a trouvé une façon de m'en sortir. Un service plus que parfait. Merci énormément encore ! Très satisfait.
CCC team is just amazing in helping me get out of debt with there planned monthly payments that’s affordable and flexible . The staff are very kind, knowledgeable , supportive and understanding when... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Consolidated Credit Canada
Geschreven door het bedrijf
Call us today at 1-844-237-4812 to begin your path towards freedom from debt.
Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.
Consolidated Credit Counseling Services of Canada Inc. is a national non-profit credit counselling organization that educates consumers about personal finance and has helped over 500,000 Canadians tackle their debt. Consolidated Credit’s unbiased debt-counselling service offers alternatives to help people get their debts under control. Alongside consolidating payments, Consolidated Credit’s counsellors focus on education and understanding. Strategies include teaching basic, but vital concepts, such as how to budget, understanding credit, and how to manage money.
BBB Accredited Business
Geschreven door het bedrijf
Contactgegevens
505 Consumers Rd, Suite 400, M2J 4V8, North York, Canada
- 1-844-237-4812
- inquiry@consolidatedcredit.ca
- consolidatedcredit.ca
4,8
Uitstekend
7K reviews
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Antwoord van Consolidated Credit Canada
Hi Nancy,
We're glad you're finding our program useful! Thanks for the feedback. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.
Disappointing Experience – Be Cautious
This was a complete waste of time and felt very unprofessional. I initially spoke with someone named Noah, who was reviewing my file and offered a Debt Management Plan (DMP) with a monthly payment of $X for 3.9 years. I explained that part of my unsecured debt has a low interest rate (6%), so I didn’t need to consolidate that portion. I also shared that I could use part of my savings to pay down about one-third of my total unsecured debt and only needed a DMP for the remaining higher-interest portion.
Instead of addressing this, Noah kept avoiding the topic and suggested transferring me to a senior colleague who could “better explain my options.” It became clear they weren’t interested in what worked best for me—they just wanted to push a one-size-fits-all solution. I explained why their recommendation didn’t make sense in my case, but he insisted on the DMP, even after I clarified that paying down the debt myself wouldn't incur extra interest or penalties, since it was an installment plan without early repayment fees.
Eventually, I was transferred to someone else who turned out to be a Licensed Insolvency Trustee (LIT), offering me a Consumer Proposal with monthly payments much higher than what other LITs had quoted. Then they tried to send me back to Noah, who had disappeared. The call dropped, and when I tried calling back, no one answered.
Overall, this experience felt more like dealing with creditors than with professionals who are supposed to help. Be cautious—they don’t seem to have your best interest in mind.
30 juli 2025
Review zonder uitnodiging
Antwoord van Consolidated Credit Canada
Hi Ammar,
Thank you for sharing your experience so that we can use this as an opportunity to further improve our service. We reviewed your interaction and agree that your call was not handled correctly and provided additional training for that counsellor. We were happy to reach out to you directly to ensure you received the thorough, professional experience you deserve. Thank you for considering us as a partner in your financial journey and we wish you the best!
Antwoord van Consolidated Credit Canada
Dear Michelle,
We're delighted your counsellor took the time to answer all your questions and ensure your program fit your goals and needs. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!
Everything was explained in detail and…
Everything was explained in detail and knowing they could help really lifted a weight of my shoulders. Everyone was nice and took their time to explain everything to me
24 juli 2025
Antwoord van Consolidated Credit Canada
Hi Oritsetsewundede,
It's a pleasure to take some stress off your shoulders and we're glad your experience was enjoyable. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.
Antwoord van Consolidated Credit Canada
Dear Kliencie,
We're pleased to know our counsellors and program helped you get the knowledge of and control over your finances! We're excited to be working with you and appreciate the feedback. If you ever recommend us to anyone, tell them to call 855-237-3337!
The service was very fast.
22 juli 2025
Antwoord van Consolidated Credit Canada
Dear Jason,
We're pleased to know you received the fast, helpful service we strive to deliver! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!
Antwoord van Consolidated Credit Canada
Dear Said,
We strive to provide exceptional customer service and are delighted that's what you've received! Thank you for taking the time to share your experience with us. If you ever recommend us to anyone, tell them to call 855-237-3337!
EXCELLENT PEOPLE!!
Thank you. To Donneto and his team
At consolidated credit.
This company, and it's people assisted me in managing and consolidating
Debt problems.
I will recommend them everyone, they
Are definitely there to support and help
People.
Thank you, to the moon and back.
8 juli 2025
Review zonder uitnodiging
Antwoord van Consolidated Credit Canada
Dear Chris,
It's a delight to know Donneto and others made such a positive difference for you! We appreciate your feedback. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!
Great company easy to work with
1 juli 2025
Antwoord van Consolidated Credit Canada
Hi Mark,
Thank you for sharing your experience with us! We're glad you found our service helpful and convenient. We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!
How helpful everyone is
Everyone I have had the pleasure of dealing with have been extremely helpful and professional.
30 juni 2025
Antwoord van Consolidated Credit Canada
Dear Caroline,
Our teams work hard to provide helpful, professional service and we're glad their efforts have paid off. Thank you for choosing us as a partner in your financial journey! If you ever recommend us to anyone, tell them to call 855-237-3337.
Antwoord van Consolidated Credit Canada
Hi Mr Guarasci,
Welcome aboard! We appreciate you sharing your feedback and are pleased you're satisfied with yorur service. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.
Antwoord van Consolidated Credit Canada
Hi Natalie,
We're delighted to hear you've received the great service we strive to provide! Thank you for sharing your experience. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation.
Non-Judgemental
They're very helpful. Whenever I have a problem with my funding, I'm never judged for it, I just call and they alter my pay date right away.
16 juni 2025
Antwoord van Consolidated Credit Canada
Dear Elizabeth,
We appreciate you sharing your experience! We're happy be flexible whenever possible - we understand life doesn't always go to plan. If you ever recommend us to anyone, tell them to call 855-237-3337!
Thank you so much
Thank you so much. I deeply appreciate your support. Your kindness has brought me relief and hope, and I can't thank you enough.
10 juni 2025
Antwoord van Consolidated Credit Canada
Hi Melo,
We understand how easy it can be to find yourself in debt and how difficult it can be to get out of. We're delighted to take some stress off your shoulders and provide the support, empathy, and assistance you deserve!
first time to deal consolidated
first time to deal consolidated and i'm satisfied for their service thanks you ..
5 januari 2025
Antwoord van Consolidated Credit Canada
Hi FG,
It's a pleasure to be working with you and we're glad to hear you've been happy with our service! If you ever recommend us to anyone, tell them to call 855-237-3337.
Antwoord van Consolidated Credit Canada
Dear Angelo,
We appreciate your feedback! Thank you for choosing us as a partner in your financial journey. Help your friends and family achieve financial security by referring them to us! Have them call 855-237-3337 for a free consultation.
Antwoord van Consolidated Credit Canada
Hi George,
It's our pleasure to provide the professional assistance you deserve. Help your friends and family by referring them to us, have them call 855-237-3337 for a free consultation!
This company is concrete
This company is concrete, legit, and consistent. I appreciate the portal page so I can also keep track of my account. I can trust them.
2 juni 2025
Antwoord van Consolidated Credit Canada
Dear Lisa,
Welcome aboard! We're happy to hear that you find the portal page convenient and our service reliable. Thank you for your trust and positive feedback! We’ve provided free financial counselling for more than half a million Canadians. Refer your friends and family to call us at 855-237-3337 so they can be helped next!
Antwoord van Consolidated Credit Canada
Hi Paul,
We're happy to hear that your experience was so positive! It's great to know that we're easy to deal with and accessible when you need us. If you ever recommend us to anyone, tell them to call 855-237-3337.
Dissatisfied and disappointed
I recommend Consolidated Credit to provide additional training on listening skills for the so called senior credit counsellor (Ahmad) and not being judgemental as I had asked for help for debt consolidation with only having one monthly payment and lower interest but he keeps insisting that I want him to ask the creditors to reduce the debt amount!!!!! No I want to consolidate with one payment and reduce the rate if possible - not quite sure what is so hard to understand…..we had emails exchange and yet ……he is not able to understand. At the end of all of this for the past 2 months - I am now understanding that the company is not worth the while after reading all the negative ratings and some positive. There are many other companies to reach out to after all and yes Consolidated Credit does charge one time fee and additional fees with your monthly payments - not non-profit. I guess they don’t want my business and that’s alright. Please train your personnel to listen and not be judgemental!!!!!
Update: Thank you for your response. Fortunately I have kept all my emails exchange with your counsellor. The applicant number is 474764 and I had originally spoken with Jason and he was very professional and understanding. He had passed me on to Atif not sure why ..in any event the initial call was April 12th and emails with my budget summary attached and after numerous emails (last one) on May 27th to follow up with your senior counsellor …yes I had to email him for updates and he was fixated on my ask to lower my debt amount versus my ask of consolidating. It was almost 2 months of going back and forth that is why you have no file….except my applicant number. I have since contacted my creditor and they are more than willing to assist me….with no extra charges so I will not be contacting Consolidated Credit again. I am sure your company does assist people as you do have good reviews along with bad reviews…..it is always your employees that need coaching to listen.
27 mei 2025
Review zonder uitnodiging
Antwoord van Consolidated Credit Canada
Dear Yvonne,
We appreciate you sharing your feedback so that we may improve our client experience and deliver the high level of service not only that you deserve but that we strive to provide. We tried to find your interaction with our counsellor but based off the information available in your Trust Pilot profile, were unable to locate your file or call within our system.
Please reach out to our client services team at 800-656-4049 and ask to be connected with a manager so that we may find you a program best for your needs and goals as well as show you our commitment to superior service.
We hope to hear from you soon!
UPDATED REPLY: Thank you for taking the time to update your review and provide additional details. We appreciate the opportunity to address your concerns.
After thoroughly reviewing your file and listening to the call, we agree that returning to your creditor was a reasonable and effective course of action, which ultimately led to a positive outcome. We have also discussed the matter with your counsellor, who now has a clear understanding of the steps taken.
Please note that while Consolidated Credit is a non-profit organization, we do charge fees to support the tools, resources, and services we provide to all consumers.
We wish you continued success, and should you need any further assistance or resources in the future, please don’t hesitate to reach out.
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