Convoso Reviews 

My experience with Convoसो Dialer was very disappointing.

I spoke with a representative named Ryan who was rude, unprofessional, and kept interrupting me whenever I tried to ask questions. I simply wanted to understand the pricing and features for my call center with over 200 agents, but he refused to provide any pricing information and insisted on doing an internet test before discussing anything.

Instead of trying to understand my business needs, he acted arrogantly and repeatedly implied that if I was looking for affordable options, Convoसो was not for me. It felt like he was trying to push me away rather than help a potential customer.

Based on this experience, I would not recommend dealing with Convoसो Dialer or Ryan. Customer service and professionalism were completely lacking. My experience with Convoसो Dialer was very disappointing.

I spoke with a representative named Ryan who was rude, unprofessional, and kept interrupting me whenever I tried to ask questions. I simply wanted to understand the pricing and features for my call center with over 200 agents, but he refused to provide any pricing information and insisted on doing an internet test before discussing anything.
Instead of trying to understand my business needs, he acted arrogantly and repeatedly implied that if I was looking for affordable options, Convoसो was not for me. It felt like he was trying to push me away rather than help a potential customer.
Based on this experience, I would not recommend dealing with Convoसो Dialer or Ryan. Customer service and professionalism were completely lacking.

Excellent customer service provided. Every interaction has been professional, helpful, and solution-oriented.

Overall great service to use, The platform is simple and easy to use. Information is always on system.

Service and support is always provided professionally.

Convoso is user-friendly, reliable, and helps improve productivity with its efficient dialing and reporting tools. It’s been a great platform for managing outreach and tracking performance.

We’ve had a strong overall experience using ConvoSo as our dialer platform. The system is reliable for high-volume outbound calling, and the real-time reporting and call monitoring features make it easy to track performance and coach agents effectively. The interface is fairly intuitive once you’re familiar with it, and integrations with CRM systems streamline workflow.

One of the biggest advantages is the flexibility in campaign setup and lead management. The predictive dialing capabilities help maximize agent talk time, and the support team has been responsive when troubleshooting issues.

Like any platform, there’s a learning curve, and occasional technical hiccups can occur, but overall it’s a solid solution for teams running telecommunication-based sales operations.

As a technologist at our company, I've leveraged Convoso for over a year,and its power lies in two things: seamless integrations and remarkable flexibility. It connects effortlessly with our CRM, compliance tools, and analytics stack, eliminating manual workflows while scaling smoothly with our outbound volume. The platform adapts to complex campaign logic without rigidity, and once configured, it runs reliably. Minor UI latency aside, Convoso has been a force multiplier for our team's performance. Highly recommended for any tech-forward call center.

Excellent customer service provided. Every interaction has been professional, helpful, and solution-oriented.

Consistently been available to assist with any questions or concerns, and they do a great job of resolving issues quickly and efficiently. It’s clear that customer satisfaction is a top priority, and that level of support truly makes a difference.

Ease of use and customer service is responsive.

Using Convoso has led to a significant increase in call volume and overall efficiency, enabling multiple touchpoints while reducing the number of no-contact encounters. I especially appreciate the ability to record and track calls down to the individual agent level, which helps improve accountability and performance management. I have experienced a few challenges, such as continuing to contact leads who have already accepted services and occasional forced logouts during active conversations, so I wouldn't give it 5 stars

Convoso tool has been awesome game changer. It has really helped to simplify filtering, dispositioning calls accurately most especially for outbound leads, and made call spooling seamless for compliance purposes for company I work with. The best calling tool any heavy call centre should deploy for their organization.

We use it on the company that I work for for more than 1+ years and have make our life easier! Easy to use, easy to learn and very efficient. The only thing is that sometimes the page is slow to load but besides that, awesome experience! I recommended for everyone that wants to do cold calls.

We’ve been using Convoso for outbound dialing and overall it has improved our team’s contact rates. The system is fast and allows us to manage campaigns with a decent level of flexibility. The reporting gives enough visibility to understand performance trends without being overly complicated.

There is a learning curve, especially when setting up new campaigns or integrating custom workflows, but once configured it runs reliably. Support has been responsive when we’ve needed clarification on features or setup.

Overall, Convoso is a solid platform for teams focused on outbound performance and scaling call volume.

Brilliant services, always responsive

Been using Convoso for a couple of years. It's reliable, incredibly customizable, and has helped business run smoothly. It's got an extensive list of features, a great support team, and will forever be my CRM of choice.

I love it!!! It allows me the chance to monitor and record my agents calls.

We've been using Convoso for a year now, and it’s been a game changer for our outbound calling. The dialer is fast, reliable, and easy for our agents to use. It’s helped us reach more leads, stay organized, and improve our overall performance. Support has been great too, quick and helpful whenever we needed them. Highly recommend it if you're running a call-heavy operation.

My dept has been using Conovso for a couple months and Convoso is simple but effective. Being able to export all data has made life a lot easier at work. Love the feature of being able to download phone calls.

User for 4+ years, overall a very helpful, easy to use product for my sales team. Constantly use reporting and statistics to guide trainings, as well as recordings. The one thing I would adjust is running the reports and how sometimes it stalls, you have to time clicking it perfectly to get it to run or you have to refresh and rerun. Other than that enjoy using it and very helpful in my field.

Great app! I would recommend to other call centers

Our company has been using convoso for a long time now. I must say it is very accommodating to your everyday needs. With convoso it certainly makes my work much more productive with how reliable it is.