COOLCRUTCHES Reviews 497

Really great products and customer service. I have bought a set of crutches and a walking stick. They are really great quality and very comfortable. The delivery was quick, and when I emailed about the neoprene grip being missing from my stick I received it the very next day.

Quick shipping, great sturdy cane, easy to adjust

Love my crutches I went for the plain black ones and it’s nice to walk with them as they are so silent and comfortable round my arms

I am adding to my previous review as I didn’t say much about the walking stick itself. I have used a walking stick for over 5 years now. This one from Cool Crutches is the best I have ever had. Its design is brilliant. It is so silent, no clicking! Above all, it is so stable and comfortable to use, especially as I have arthritis in my hand. Then there is the added bonus of its funky design. I love it!

Videos of products and helpful information. Also the colours to choose from.

Lovely company and a speedy delivery! Strong, pretty stick!

I am very happy with the quality of the stick. It is sturdy and makes me feel secure. It arrived extra fast and the communication was very good.

I'm giving this 3 stars because the company was very polite and did try to resolve the problem very quickly. However
I ordered one of their folding sticks which is a pretty premium product at over £70 delivered.
The stick arrived this morning and it felt incredibly cheap and rattled worse than the cheap stick I'd been using the cost me £15 from Amazon a couple of years ago.
My stick arrived without the wrist loop or storage bag and actually had white scuffs along with shaft.
I really wanted to love this stick but I just couldn't. It feels like an incredibly cheap product that is popular because they are vinyl wrapped.
The stick I bought wasn't vinyl wrapped so I was just looking at it for it's s utility.
I guess if you really do want a cool stick or cool crutch This company may be for you as they can. Do you a pretty unique customisable crutch.
But if you're after a quality walking stick, I would suggest. KMINA folding walking stick for cheaper than the price of cool crutches standard walking stick. You can get a carbon fibre walking stick with a similarly moulded handle on Amazon UK.
I'm really not trying to be harsh. I so wanted the product to be good but I don't want people to be left in a situation that I was today where they are left. Disappointed when in my opinion there is better products out there in terms of utility for cheaper.

To be fair, I passed all this information on to the owner and she took my criticism incredibly well and did offer to send me out a new stick which is really why I'm giving the three star review because their customer service afterwards really was great.
Unfortunately, I can't give any more than that based on the quality of the product.

My new walking stick is stylish and sturdy. Ordering from the site was smooth, all my items arrived swiftly and well packed. I needed some help with my stick and the customer service was exceptional, they couldn’t do enough to ensure I was happy. Which I am. Very happy. A few weeks later, and I’m still using the walking stick a lot, which has made a great deal of difference to my mobility and the custom design is still new and shiny despite taking a few knocks. If you have mobility issues this is a great company to help and support you. Highly recommended.

Thank you, so much. The crutches are beautiful and very well made. Comfortable and easy to use. I may be back for more...

Very easy to order and order arrived quickly

I ordered a pair of Wanderlust crutches and cuff covers from Cool Crutches which arrived the next day. I am absolutely delighted with my purchase. The cuff covers are beneficial to me as I struggled with my previous crutches due to the double cuffs nipping my skin. The simple addition of these covers are a game changer for me and I will certainly not hesitate to use Cool Crutches again. The customer service from Kate and Amelia is second to none and I can’t wait to order my next pair.

When the crutches arrived my daughter tried them and found them uncomfortable the plastic was sharp and she cut herself trying to change the height so we returned them as they suggested in same packaging they sent them in via parcel force to be told they arrived damaged so they were going to deduct for damages it wasn't until I threatened to take them to court and to get trading standards involved that they then agreed to refund in full overpriced product could get a cheap pair and decorate myself as the rainbow covering was just a sticker

First of all, the crutches are AMAZING. We’ve had many a standard crutch, and while I did expect these to be somewhat better, I was still very pleasantly surprised and hugely impressed by their quality. These things are STURDY! The ergonomic handles are incredibly comfortable too, as they not only help with the weight distribution, but also make holding on tight completely unnecessary. No more cramping hands!!!! They are also completely silent, and I have to say the forearm cuff is as comfortable as it is supportive. But most of all, I have to praise the customer service! I had a delivery hiccup and reached out for help. Kate was absolutely amazing, offering help and solutions right away! 10/10 would highly recommend.

Incredible quality! The crutch that I received is beautiful and I feel fully confident to use it.
An amazing and quick service from order placed to delivery and very well packed!

The crutch has scratches on it, but was willing to over look that. The additional ergo cap crutch tips that they recommend on purchasing crutch don’t fit they are too big so would fly off when moving. And when I used the crutch it caused blisters along my thumb, which I have never had in the 6 years of using a walking aid

Great product, no In fact amazing product. Only thing I would suggest is it would be nice to see more male orientated designs. Besides that I'm 200% happy with mine. Customer service is great as well.

I made this purchase knowing I would be a long term crutch user. My hospital crutch made me feel sick but with this new one I am feeling stylish and like the survivor I know I am. A little above my budget but it's a time I needed to feel special, and it worked. Thank you Cool Crutches.