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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Toon meer

Beoordeeld met 5 van de 5 sterren

Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Toon meer

Beoordeeld met 5 van de 5 sterren

Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Toon meer

Bedrijfsgegevens

  1. Wijnclub

Geschreven door het bedrijf

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

300 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Great customer service

I wasn’t sure which wine cabinet to buy. I reached out to them and Sarah could not have been more helpful from the initial query right through to delivery.

30 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wine chiller

Purchased wine chiller through this company and communication from the start was excellent, to the point we could virtually pick our delivery date.
Delivery arrived on time and delivery drivers phoned prior to delivery to give a time and the guys were also very friendly.
Although I haven’t switch it on yet , Sarah has confirmed to get back to her if any problems.

9 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly fast service!

Just bought a wine fridge from CoolerSomm and was very happy as it arrived a day early and with an extra shelf we hasn’t intended on. Thanks to the team and will recommend them to my friends!

8 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

We bought two wine fridges with advice from Sarah who was super helpful, helped us with our measurements and gave great guidance about the different brands. Arrived on time, in perfect condition and looks great in our garage.

8 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent products and customer service

Ordered my first wine fridge and the customer service was excellent from start to finish, everything went smoothly, very pleased and couldn’t recommend the company and their fridges enough

26 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Strong customer service

Having moved house, I needed to find a new home for medium to long term storage of my wines. Something simple and solid, not for show or flashy, and priced accordingly (it is housed in an outdoor shed).
I had identified the Climadiff 264 Bottle Wine Ageing Cabinet - RESERVE 275 as a strong candidate, but it was good to discuss the options with Sarah, who understood my pragmatic purchase! She also confirmed a point I'd picked up from product reviews that this model does not have an internal light. That would have been ideal (and a lock would be super ideal), but for the price and performance, I cannot fault it 5 months on. It does it exactly what I wanted it to do, has a smart finish and no glass front, so it's robust, which is what I wanted. It has consistently maintained temperature. My eclectic collection comprises a lot of single bottles, so the only thing I'd add from a buyer perspective is that the capacity (number of bottles) is lower if you are not a Bordeaux (bottle) collector. The order and delivery process was super efficient and the delivery guys were obliging and can do. Very happy with the service and the product. Thanks very much.

21 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer-focused business, providing a high quality service

I phoned Coolersomm and described my requirements for a wine fridge (low noise, shallow depth, single zone, about 30 bottles). Sarah talked me through my range of options, as well as explaining some of the operating characteristics of wine fridges that I did not understand. We quickly homed in on the right fridge for me, which was at a good price. Sarah seems very focused on getting the right product for me rather than selling me an expensive fridge.
Coolersomm also managed the delivery process, even chasing the courier company when they hadn't sent my three-hour delivery slot on the delivery day.
Coolersomm were in my experience a very customer focused business, providing a high level of service. I would highly recommend them.

10 oktober 2023
Review zonder uitnodiging
Logo Coolersomm

Antwoord van Coolersomm

Thanks Robin for this very kind review. We really do try to steer customers into the right fridge for their needs rather than looking at pricing alone. I hope you enjoy your new wine fridge for many years to come.

Beoordeeld met 4 van de 5 sterren

a very good selection of wine coolers…

a very good selection of wine coolers to choose from. Once I'd selected the one i wanted, delivery was very quick.
I've marked it down one star only because it wasn't that easy to compare the ones I'd shortlisted. Probably not worth a full star deduction mind.

27 juli 2023
Logo Coolersomm

Antwoord van Coolersomm

Hello Mr Powell,

Thanks for the (mostly) positive review.

Sadly, the software the business is hosted on doesn’t offer any compare and contract functionality otherwise we would enable it. We’ll mention it to them again and see if they’re any further on.

Thanks
Sarah

Beoordeeld met 5 van de 5 sterren

Ordered a Climadiff

Ordered a Climadiff - 294 Bottle Wine Ageing Cabinet - RESERVE 300XL from Coolerscomm. Seems excellent value for a large capacity no frills long term storage / ageing solution. Friendly and efficient service, helpful advice and quick and attentive delivery on chosen date from Bishopsgate. So far extremely satisfied!

1 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Climadiff Fridge from Coolersomm

Just had a Climadiff fridge delivered from Coolersomm. Excellent service from ordering with ease online, timely delivery and friendly after-sales. So far, very impressed with the fridge - quiet, looks good, impressive features for the price point. All in all, a very happy customer!

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very pleased

Well priced - good communication - quickly delivered and nicely followed up. Very pleased

21 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, fridge does what it should and the delivery team couldn't have been more accommodating. Really quick responses to questions and a nice bunch to do business with.

16 juni 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Disappointing aftercare

We had a beautiful wine cooler delivered less than one year ago. The service was quick and professional. However, within the first 12 months, the fridge has already broken. In reporting the fault nearly 4 weeks ago, we are still waiting for an engineer to come and fix it. The parts have only just arrived directly to us but no engineer! Slightly disappointing service after a good start!

28 juni 2023
Review zonder uitnodiging
Logo Coolersomm

Antwoord van Coolersomm

Hello,

In the rare case where there is a warranty issue with a wine fridge we have to follow the processes of the manufacturer for the fix, in this case La Sommeliere.

That involves getting the serial number and a photo of the unit in situ, we then sometimes have to fill out a questionnaire to diagnose the issue if there are further questions from the manufacturer. In some cases, like this one, then parts have to be sent from France to you and then an engineer is arranged, all of this can add up to two weeks to a fix.

The retailer acts as a go-between to help the customer with warranty issues but we can only move as fast as the manufacturer acts and while we did push, call and re-email on your issue many times we are limited to the manufacturers SLAs. I feel, and think you agree, that we at Coolersomm have been helpful and pressing to try to get your issue resolved and I do understand that it feels like it has taken too long but a technician will be with you now this week subject to your availability.

I am at least glad you liked the product initially and am sorry you faced an issue with your wine fridge. Thank you for the review. We will see what else we can do to help speed up after-care processes with manufacturers and pass on your comments to the manufacturer themselves.

Thanks
Sarah

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