I did plenty of research and decided to go with Coolersomm. The communication was clear and immediate which lead to a hassle free delivery and installation. The delivery guys placed the cooler exactly... Toon meer
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Lees wat reviewers zeggen
Great experience with Coolersomm. Customer service was responsive, helpful, and easy to deal with from start to finish. Delivery was smooth, on time, and well communicated. The wine fridge looks fanta... Toon meer
I bought two wine stores from Coolersomm a few weeks apart. Both were delivered within 3 working days, in each case by two very helpful people who unpacked and installed them where I wanted. They are... Toon meer
Lucie was so friendly and helpful. Guided us through the many choices and her suggestion was spot on. We are the proud owners of a large wine store which is busy holding lots of wine … thanks so much... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.
Contactgegevens
20-22 Wenlock Road, N1 7GU, Islington, Verenigd Koninkrijk
- 020 3627 2644
- sarah@coolersomm.com
- coolersomm.com
4,8
Uitstekend
300 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Communication was responsive and…
Communication was responsive and Service was swift.
28 november 2022
Good service todate
Quality of service from ordering to delivery have been good. Looking forward to a long service life of wine cooler
22 november 2022
Wine delivered on time and with a smile.
18 november 2022
Check for uk adapter
Very efficient handling and delivery. However the unit has a European plug so we had to go back to the company on this point. Apparently an adapter should have been delivered also but it appears the delivery men may have removed with the packaging they removed. The company have ordered an adapter to be sent to us so hopefully this will solve the problem. They were very efficient in dealing with this matter - over a weekend too! - but it may be worth highlighting the position to future purchasers so that they know to check that the adapter is there.
6 november 2022
Antwoord van Coolersomm
Hi Dorothy,
A few of the units do require an adaptor and as you say, 99/100 times it is included with the packaging. Unfortunately this adaptor seems to have gone missing, however, already another is in the post to you.
Apologies for this but thanks for recognising that we got onto this immediately for you.
Best
Sarah
Great service from Coolersomm
We ordered a La Sommelierre wine cooler online on 2nd November from Coolersomm. We had an immediate acknowledgement, suggesting various days when they could delivery to us. We accepted delivery for 4th November and Coolersomm then kept us updated as to the progress. As promised, the delivery guys then phoned us an hour before delivery, and right on cue, they arrived. They installed the item, took away all the packaging, and were very efficient and friendly. The whole cycle of events was of a very high standard, and we are very satisfied.
4 november 2022
Review zonder uitnodiging
5 star customer service…..
My wife bought me a Climadiff for our anniversary and I’m delighted with it, timely delivery and set up it’s a fantastic cooler and great value for money. Amazing customer service resolving an issue I have had and a very personal service from Sarah replying to my first email after 9pm. Great company to deal with. Thanks again. Tom
3 november 2022
Review zonder uitnodiging
Great seller who went the extra mile
The order and delivery process was efficient and reliable. Generally, very professional and pleasant to deal with. When there was a quality issue with one of the products, the Seller was extremely helpful and persistent in securing a free replacement from the manufacturer, hence 5 rather than 4 stars.
21 oktober 2022
Review zonder uitnodiging
Still waiting for delivery information
Ordered a wine fridge on 7.10.22. Still waiting for any delivery information. Coolersomm replied and apologised for the mistake and have offered me compensation as a gesture of good will. Very pleased with their customer service and how they have responded to my complaint. Now just waiting for the delivery.
7 oktober 2022
Antwoord van Coolersomm
Hello Suzanne
We reached out to the delivery partner on the wine cooler who told us they’ve been trying to get in contact but upon further investigation it looks like they were using the wrong phone number.
This has now been corrected and a new order has been set up. Sincere apologies for this; we will get this order expedited for you today.
Sarah
Excellent service and a prompt…
Excellent service and a prompt response to any questions
11 oktober 2022
Highly recommended
Well serious company, courteous and helpful staff in the various product needs, expedited shipping and excellent after sale. Highly recommended.
23 september 2022
Review zonder uitnodiging
Le Nez du Vin
Ordered Le Nez du Vin on Wednesday, delivered on Friday. Excellent communication and great value for money.
21 september 2022
Review zonder uitnodiging
Great
Great, we bought a wine fridge on Tuesday, arrived by Friday. Two young men brought it in and set it up, good price, nice people. all ok.
20 september 2022
Review zonder uitnodiging
Antwoord van Coolersomm
Hello Mr Hill,
As soon as we saw this review we called you and arranged for a Schuko plug to be sent first class.
Update: This is the first time we've seen this happen with a Vestfrost so we also alerted the importer who have since unboxed their stock to check for any non-UK plug issues and spoken to Vestfrost also. We are assured there are no more units in the UK warehouse with an EU plug.
If you do run into any issue, with delivery or plugs etc it is always best to contact customer support to ask for help if something isn't right the moment you have an issue. Trustpilot reviews can take several hours to actually go live and we may miss the window to resolve same day.
In any case I apologise for the inconvenience of the plug and have passed on your comments to the manufacturer.
Sarah
Climadiff wine fridge looks great
We purchased one of the new large capacity wine cabinets from coolersom about a week ago. All arrived on time, helpful people.
5 september 2022
Review zonder uitnodiging
Absolutely adore our two Swisscave…
Absolutely adore our two Swisscave premium wine cabinets. We’ve had them for a year now and recently bought some additional filters. Coolersomm are always friendly and helpful and provided superb pricing and service. Thank you to their team, always contactable. Andy D
31 augustus 2022
Review zonder uitnodiging
Excellent prompt service and a good…
Excellent prompt service and a good product, only marred by it not being what I first ordered.
10 augustus 2022
Very pleased 😃
Wine fridge is perfect and arrived on time!
Thank you for the great service, it was a pleasure doing business with you. Will definitely be recommending Coolersomm to my friends.
31 augustus 2022
Review zonder uitnodiging
Did not display the correct information…
Did not display the correct information and wasted my time and energy
30 augustus 2022
Antwoord van Coolersomm
Hello Bill,
As per our telephone conversation, unfortunately we could not sell the Montpellier wine coolers to a pub because they are meant for domestic use only. This wasn't noted on the website because until the order was processed we were not informed by Montpellier that this was indeed the case.
I appreciate you feel you have wasted time and effort, though had we allowed that sale to happen you wouldn't be covered by warranty, so whilst I do apologise that the information wasn't provided on the website at the time, by acting and not processing the sale we have done the right thing by you.
We have also added the detail on the product pages for Montpellier to ensure no commercial enterprise can purchase the Montpellier wine coolers in the future. It does not even have this information on their own website, All of our other wine coolers can be used commercially and we did offer to provide you with alternative options. I'm sorry you felt that service deserved one star.
The ordering experience was easy
The ordering experience was easy. Delivery on time and friendly delivery people. The product appears to be working well though I am not entirely sure that it keeps to the temperatures I have selected as it seems to change each compartment by about 3 degrees even when the door is not opened.
My main disappointment is that I have not been contacted (as promised) on vet a month after delivery regarding my free wine offer!!!
28 juli 2022
Antwoord van Coolersomm
Hi Valerie,
Thanks for the nice review. Strange about the temps, pls send over an email to us with details of this issue and we'll check with the supplier.
I've just written to you about the Pol Roger/Segla offer, apologies, as soon as you've decided on your gift it will be sent out next day, you were due to be contacted later in the week but you beat me to it!
Glad all else is well with the cooler and hope you enjoy it for many years to come.
Sarah
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