We would like to thank Co-op funeral care on Chester Road Sunderland for their outstanding care which we received before, during and after the ceremony. The staff went above and beyond to get every l... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I started with their excellent brochure first, taking time to review clearly explained options. I then bought my plan online, paid a deposit of choice and the remainder by 12 monthly payments, the max... Toon meer
The purchase of the funeral was easy. I would have appreciated a courtesy call from the staff thanking me for the business and also the everything is included is vague- first thing I noticed when I re... Toon meer
Gordon was a really good sales man, made it comfortable with no stress or did he make us feel pressured into buying something we didn't want, he listened and advised what he thought would be suitabl... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
6K reviews
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used before on 2 occasions very…
used before on 2 occasions very professional and reliable
8 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Dennis, thank you for your review. We're so glad that you found our team very professional and reliable based on your experience using us before on two occasions.
^Best Wishes, Simon
Seriously important
We Had an appointment and it was right on time even though she had driven quite a few miles to get there.
She was very clear to understand so we would recommend Co-Op funeral care to our friends.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Roy, thank you for your review. We're so glad that your appointment was right on time and that our colleague was very clear to understand. It's wonderful that you had such a positive experience and we truly appreciate your recommendation to your friends.
^Best Wishes, Simon
Offered a great service
Offered a great service
I recently visited Co-op Funeralcare to arrange a pre-paid funeral plan, and I was pleasantly surprised by how straightforward and comfortable the whole process was.
The staff were incredibly kind, compassionate and professional throughout. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or pressured. Their knowledge and understanding helped put me at ease when discussing a topic that can sometimes feel daunting.
What I thought might be a difficult or overwhelming experience turned out to be much easier than I expected, thanks to the support and guidance I received. I left feeling reassured that everything was in place and grateful for the care and respect shown throughout.
I would highly recommend Co-op Funeralcare to anyone considering a pre-paid funeral plan. Their friendly and informative approach made a potentially difficult task much more manageable.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your amazing review. We're so glad that you experienced a great service and were pleasantly surprised by how straightforward and comfortable the process was. It's wonderful that our kind, compassionate and professional staff took the time to explain everything clearly and answer your questions without any pressure, making a potentially difficult task much more manageable for you.
^Best Wishes, Simon
Very professional and informative
Very professional and informative
4 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Jennifer, thank you for your review. We're so glad that you found our team to be very professional and informative during your experience with us.
^Best Wishes, Simon
Antwoord van Co-op Funeralcare
Hello, thank you for your review. We're so glad that you found it very easy to get your policy.
^Best Wishes, Simon
I have given a 5 star rating because its simply the best …
I have given a 5 star rating because Anything less would be a travesty.
From the minute I walked in the door,
The minute I left i was treated as a real person,not just another number.
The lady who sorted everything out for me was called Louise,and she was amazing,I asked her for a certain plan,and I got exactly what I asked for,no hard sell,no pressure to get extra bells and whistles,just what I wanted.
I was given a payment plan to help me afford it,something to suit my budget.
It's very hard to find a company you can trust these days,but the co op you can trust.
They have helped me so much in the last 5 years,I have buried my son,my mum,my dad,my auntie Lynn,my uncle Jimmy, and every time they sorted out everything we needed.
Thank you so much
And now I have planned my way to go.
And Louise at cheethams in walkden you are a real credit to the co op and a really really warm caring human being.
Many thanks
Mr P A Nuttall
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Mr Nuttall, thank you for your amazing review. We're so incredibly grateful for your 5 star rating and for your continued trust in us over the last 5 years during such difficult times for your son, mum, dad, auntie Lynn and uncle Jimmy. It's wonderful to hear that Louise treated you like a real person, giving you exactly the plan you wanted with no pressure or hard sell, and finding a payment plan to suit your budget. We'll be sure to pass on your heartfelt words to Louise and let her know she's a real credit to us.
^Best Wishes, Simon
While buying two funeral plans we were…
While buying two funeral plans we were made to feel comfortable and all our queries were answered fully.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Victor, thank you for your review. We're so glad that you were made to feel comfortable while buying your two funeral plans. It's wonderful that all your queries were answered fully by our team.
^Best Wishes, Simon
my family have always used your great…
my family have always used your great funeral service i would have preferred choice of coffin i.e. a solid oak not a rubbish Veneered one but a great service thanks
3 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Michael, thank you for your review. We're so glad that your family has always used our funeral service and that you found it to be great. We appreciate your feedback regarding the coffin options and your preference for solid oak over veneered choices and we will certainly pass your comments along to our team.
^Best Wishes, Simon
My experience with the co op
Very helpful and professional no complaints I first used co op in 1970s
Glad too see they are still as good
5 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Frank, thank you for your review. We're so glad that you found our team very helpful and professional with no complaints. We're incredibly grateful for your decades of loyalty since the 1970s and we're so pleased to hear that we are still as good today as we were back then - thanks!
^Best Wishes, Simon
Professional and trustworthy
Clear, patient, professional telephone arrangements. All good
3 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. We're so glad that you experienced clear, patient and professional telephone arrangements. It's wonderful to hear that everything went well for you.
^Best Wishes, Simon
Changed funeral plans
My wife and I decided to change our funeral plans and the telephone sales agent was excellent. He walked us through the requirements and options and set up the new plans up over the phone. Peace of mind. Excellent service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello and thank you for your review. We're so glad that you and your wife had such an excellent experience with our telephone sales agent when changing your funeral plans. It's wonderful that he walked you through your options so thoroughly to set everything up over the phone, giving you both total peace of mind and excellent service.
^Best Wishes, Simon
Completed online
Completed online, Easy process no complicated questions, fully explained
7 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Karen, thank you for your review. We're so glad that you found our online process easy with no complicated questions. It's wonderful that everything was fully explained to you along the way.
^Best Wishes, Simon
Extremely satisfied!
I've recently pre-paid for my funeral with Co-op Funeralcare plan. It was very easy and quick to do online. Within a few days I received a letter with all the necessary documents in a lovely folder detailing the contents of my funeral plan and chosen Co-op funeral home. The folder also contains two very handy small cut out funeral plan cards with my plan number on them. I kept one and gave the other one to my daughter. I made a mistake about the chosen Co-op funeral home, so I called customer service care to change it, which was not a problem and I was able to change it. Customer service care were very professional, polite, patient and kind. Within 2 days I received a letter with the amended Co-op funeral home. I did a lot of research and I'm glad that I chose the Co-op funeralcare plan. I now have peace of mind that everything will be taken care of.
29 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Suzanne. I'm really pleased we were able to give you peace of mind and you're happy you chose us for your funeralcare needs. If you need anything else, please don't hesitate to reach out to our customer service team again
^Mike
Easy process
I bought my plan online and the instructions were quite clear to follow. I could also nominate someone else to receive the information which is good as it lets someone else know that I have a plan in place. I’ve chosen the co-op direct cremation as the staff at Bishop Auckland were brilliant when my mum died.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Deborah,
Thank you for sharing your brilliant experience with the team in Bishop Auckland. I'm sending my deepest condolences for the loss of your mum. I'm also glad you found the online process clear and easy to follow. We really appreciate you choosing Coop Funeralcare.
Take care,
^Cheryl
I lost my mother and father a couple of…
I lost my mother and father a couple of years ago . Couldnt fault the cremations . But comments at maidstone and herne bay co op funeral care branches were upsetting . Both branches made comments about bodies could smell .
1 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Antony, thank you for taking the time to leave a review. I'm pleased to hear that you were satisfied with the arrangements for your mother and father's cremations, however I'm sorry to hear that parts of your experience left you feeling upset, especially at such a difficult time.
Thank you for sharing your feedback. I'll ensure your comments are shared with the local teams so they're aware of your experience.
^Take care, Simon
My husband and I were given time to…
My husband and I were given time to discuss our uncertainities. There was no pressure to make quick decisions. We appreciated any advice given and believe we took the best plan for ourselves.
16 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for sharing your feedback, Mary. I'm pleased to hear that you found the advice helpful and feel confident in your chosen plan. ^Aidan
Mum’s funeral
Everything from receiving my mum into their care before the funeral and the service we received until the end was perfect. Lisa and your team were amazing.
Thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for taking the time to share your experience, Anne. It means a lot to know we could support you and your family during such an incredibly difficult time. ^Aidan
Empathety
Empathetic young man listened to me and did not try to
oversell the product
31 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello, thank you for sharing your experience with us. We are very glad to hear that you felt supported by one of our colleague, and had an overall positive experience.
^Best wishes, Victoria
No silly questions .No persistant sales…
No silly questions .No persistant sales calls .Very competetive price .Clear ,simple instructions .Peace of mind with no stress or hassle .Perfect .Would highly recommend .
Thankyou
26 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Andrea, thank you for your review. We're so glad that you experienced no silly questions or persistent sales calls and that you found our price very competitive. It's wonderful that our clear instructions gave you total peace of mind - we truly appreciate your perfect rating and recommendation.
^Best Wishes, Simon
The service was friendly
The service was friendly, clear and straightforward. I was able to ask anything without feeling awkward. It was sorted very easily.
22 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Pauline, thank you so much for your review. We're so glad that you found our service friendly, clear and straightforward. It's wonderful that you felt comfortable enough to ask anything without feeling awkward and we're pleased that everything was sorted very easily for you.
^Best Wishes, Simon
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