The lady from the Coop funerals came to visit my mum at her home and went through all the details for her funeral. She explained things well. All details and information were emailed to me. Lovely l... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was straightforward enough making the plans and our questions were all answered to our satisfaction. However, I would have liked to know in advance that we would be expected to pay on the day, al... Toon meer
Bedrijf heeft geantwoord
The lady that came to the house was pleasant and kind and put us all at ease at a difficult time. We were told of different plans and what they entailed in words we understood. Was so easy to decide... Toon meer
Bedrijf heeft geantwoord
We had Sharon at co-op winton, Bournemouth and to say she was incredible is an understatement. She was a superhero and really helped to ensure everything was managed perfectly. Kept me updated through... Toon meer
Bedrijf heeft geantwoord
4,7
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic customer service
Fantastic customer service, made the whole process seamless and when asked questions was answered with knowledgable facts
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello,
Thank you for sharing the fantastic customer service you received. It's wonderful to hear you found the process seamless and that all your questions were answered. We really appreciate you choosing Coop Funeralcare.
^Take care,
Cheryl
Professional and friendly staff
30 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Patricia,
Thank you for sharing about the friendly and professional staff. We really appreciate your feedback.
^Take care,
Cheryl
Very
Very patient with me. And did not rush me at all.
Thank you very much.
29 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Peter,
I'm so pleased to hear the team guided you with patience throughout the process. We really appreciate you choosing Coop Funeralcare.
^Take care,
Cheryl
The Co op are there for the community…
The Co op are there for the community and their funeral service is no exception. Funerals are expensive whichever company you use, so wisdom suggests using a company owned by the public which I think makes them stronger; especially when investing your hard earned money. I obviously haven't tried out their service yet, so can only comment on my reasons for choosing them. There are detailed explanations on the variety of levels offered, and it makes a lot more financial sense than taking out an insurance, especially if you live for a good many years further.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Nicholas, thank you for your review. We’re pleased to hear you found the different options clearly explained and that this helped you feel confident in choosing a plan that suits your needs.
^Best Wishes, Simon
Very kind and understanding
Very kind and understanding. Gave me plenty of time to ask questions.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello Christine,
I'm so pleased to hear you found the team kind and understanding, and that you were able to ask all the questions you needed. We appreciate you sharing your experience.
^Take care,
Cheryl
Spot on service but very script based.
The customer service was spot on. My only difficulty was the speed and strong dialect with which the colleagues passed information on. I understand that they have to read from a prepared script but pronunciation and enunciation make a huge difference. Other than that, great service.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Noel, thank you for taking the time to leave a review.
I'm pleased to hear that you received great service from my colleagues. I appreciate your feedback about the pace of the conversation and how information was delivered. We understand that clear communication is important, especially when discussing funeral plans, and I'll share your comments with the relevant team.
Thank you again for your kind words and feedback.
^Take care, Simon
Recently I lost my mother in law and we…
Recently I lost my mother in law and we used the Coop for her funeral.
I was so impressed by the respect, empathy and professionalism shown by the staff that I have recently taken out a funeral plan with them for when the inevitable happens.
28 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
I'm so sorry for your loss 💙 I'm glad to hear you were shown respect and empathy during such a difficult time, and thank you for continuing to trust us. Take care,
^Mike
After using Co-Op funeralcare for my…
After using Co-Op funeralcare for my mother’s cremation, I decided to do the same for myself.
Friendly and knowledgeable director helped make it easy.
29 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Dewi. I'm happy to hear you found us friendly and knowledgeable, and we're so grateful for your continued trust 💙
^Mike
Easy to use website
Easy to use website. Clearly laid out options for plans. Easy payment options and communication was very good. Great price too
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thanks so much for your kind words, Julie! I'm pleased you found the process easy to navigate
^Mike
Very helpful,kind,curtious respectful…
Very helpful,kind,curtious respectful and understanding
16 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you, Roger. Being helpful, kind and respectful is what we always hope to be, and I'm pleased we could provide this to you as well. Take care,
^Mike
Great communication
Great communication, lovely staff , everything was explained clearly . All staff were friendly and professional.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Debbie, thank you for taking the time to share your feedback. We are delighted to hear that our team was friendly, professional, and took the time to explain everything clearly to you. Your kind words mean a lot to us. ^Kind regards, Aidan
Brilliant service
From the first moment I contacted Coop Funeralcare, I felt reassured. We attended Abbey Funerals in Atherton, Lancashire. We were kindly greeted in the reception area and introduced to Louise Howarth, who was helping us to arrange our funeral plans. We were offered a coffee. Louise was absolutely fantastic - warm, friendly, and easy to communicate with. She was very professional whilst at the same time, making what could be a somber situation a joy. She really has a wonderful manner, whilst at the same time getting the job sorted. We were very impressed with her. The plans we now have in place are great, tailored to just what we want, and not too expensive. Financial arrangements were flexible and fair. Thank you so much for helping us sort out our future funeral plans. We now have great peace of mind that this is sorted for us. Marjorie and Austin Clare
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Marjorie, we are glad you enjoyed your experience with our team and felt completely supported while making your future arrangements. It is wonderful to hear that our colleague welcomed you so warmly, and provided such a reassuring, friendly, and professional environment during what can often be a sensitive process. We appreciate your positive feedback. Knowing that our services have brought you peace of mind for the future means a great deal to us. ^Kind regards, Aidan
Very competitive price
Very easy to use website, details of type of funeral given in a clear & easy to understand way. Very competitive prices & more inclusions as part of the package than other providers. Having used Co-op funeral care before, I know that they deliver a very high level of professionalism & compassion at difficult times.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for sharing your feedback. We are glad to hear that you found the information online clear and accessible, and that our pricing and package options met your expectations. Having your continued trust based on your previous experiences with us means a great deal, and we truly appreciate your kind words about our dedication to providing compassionate and professional care during life's most difficult moments. ^Aidan
I chose to do an in person meeting.l…
I chose to do an in person meeting.l was treated respectfully and everything explained well to me.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Thank you for taking the time to share your feedback. We are pleased to hear that your face-to-face appointment went well, and that you were treated with complete courtesy while having all the details clearly outlined for you. ^Aidan
Antwoord van Co-op Funeralcare
Hi Ruth, Thank you for taking the time to leave us a review. We're pleased to hear that you found our team helpful, knowledgeable and friendly. It's great to know you had such a positive experience. Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Jean Stuarts funeral…
I must say the staff from worksop are so good and remained professional throughout. They reassured me on my first visit made and me feel comfortable then and throughout the service as we went through my mom's wishes.
Savanna went above and beyond for us having to deal with an unhappy person apparently didn't like the way she was conducting the carrying of mom's casket. She followed every wish mom had asked for and I made happen. So the negative review of her is false and I think it should be removed.
22 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Ann Marie, Thank you for taking the time to share such thoughtful feedback. We're very sorry for the loss of your mum. We're pleased to hear that our team at the Worksop Branch remained professional and reassuring throughout, helping you feel comfortable and supported as you discussed your mum's wishes. It's wonderful to hear that Savanna went above and beyond to support you and ensure that your mum's wishes were followed. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
After many stressful hours and days !!
After many stressful hours and days !!! The co op finally got there act together and sorted mum’s funeral plan after mum had set up a plan only to be told that it had failed,co ops answered ohh it’s been a computer error !!! So mum had to go in face to face and pay cash to set up plan,please get your act together co op.
Not good is it poor administration errors time after time !!!!!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you and your mum experienced while arranging her funeral plan. I can appreciate how frustrating and stressful it must have been to be told there was an issue with the original application and then have to spend additional time getting everything sorted.
I understand how disappointing this experience was, particularly when arranging a funeral plan should be as straightforward as possible. While I'm pleased the plan was eventually put in place, I'm sorry the process did not meet your expectations and caused frustration along the way.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Easy experience
Our meeting was very easy straight forward & no pressure + Dorothy was a good Listener & answered all our questions 👍
1 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback. We're pleased to hear that you found your meeting easy and straightforward, with no pressure. It's great to know that Dorothy listened carefully and was able to answer all your questions.
Take care, ^Elan
A family member took out a Funeral…
A family member took out a Funeral plan, so I thought I would have a look for my own future future funeral needs on thier recommendation. It was very easy & straight forward to take out the Funeral plan on the Co-op website. It gives me peace of mind that my loved ones won't have to worry when the time comes.
27 september 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Helen, Thank you for taking the time to share your feedback. We're pleased to hear that you found it so easy and straightforward to arrange your Funeral Plan online. It's lovely to know that your family member's experience gave you the confidence to make your own arrangements, and that doing so has given you peace of mind for the future.
Best, ^Elan
If you have no next of kin or assets eg…
If you have no next of kin or assets eg a house etc it works well .I wanted house contents to be sold to benefit my local animal charity.anything usable sold to their benefit Peter s Macclesfield
2 oktober 2026
Review zonder uitnodiging
Antwoord van Co-op Funeralcare
Hi Peter,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the service suited your circumstances and that you were able to make arrangements that reflected your wishes. It's also lovely to hear about your plans for any usable belongings to benefit your local animal charity.
Take care, ^Elan
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.