To cancel automatic renewal is painful. I called them and they want you to enter all your details via the keyboard. They then proceeded to spend 10 minutes with a prerecorded message about themselves... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I sorted my holiday insurance on line, which was easy navigate and the Silver insurance was just what I wanted and was within my price range. Unfortunately, I’d made a mistake with my email address an... Toon meer
For some unknown reason my automatic renewal didn't work so rang policy renewal helpline spoke to a really helpful person named sigir ? Might of spelt his name wrong sorry. Really quick to sort out w... Toon meer
Bedrijf heeft geantwoord
Went with Co op travel insurance as I've been a member for many years even got my funeral sorted with them. Done it online it was quick and easy no hassle at all 5 minutes and I was covered definitely... Toon meer
Bedrijfsgegevens
- Verzekeringsmaatschappij
- Autoverzekering
- Tussenpersoon voor woningverzekering
- Tussenpersoon voor levensverzekeringen
- Huisdierverzekeringsmaatschappij
- Reisverzekeringsmaatschappij
Over Co-op Insurance
Geschreven door het bedrijf
Protecting what matters most
Co-op Insurance has been protecting what matters most to people for over 150 years.
We see insurance as an opportunity to make a positive difference all over the UK.
We offer a wide variety of insurance including:
- Car insurance
- Home insurance
- Life insurance
- Over 50 life insurance
- Pet insurance
- Travel insurance
- Van insurance
- Young driver insurance.
Supporting communities, it’s what we do
We support community projects and help to safeguard community spaces. One of the community projects that we support is Neighbourhood Watch.
Through our home insurance we fund Neighbourhood Watch schemes across the UK, helping you and your community look out for each other.
Our Co-op values
Co-op Insurance are part of Co-op Group, one of the world’s largest consumer co-operatives, owned by millions of members.
We’re founded on a set of values and principles that describe a different, fairer, and better way of doing business.
Alongside insurance, Co-op has one of the UK’s leading convenience retailers, the UK’s number one funeral services provider, and a developing legal services business.
With all this and more, you know you can put your trust in a brand that has been doing things the right way since 1867.
Contactgegevens
Verenigd Koninkrijk
- coop.co.uk/insurance
4,4
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My requote had increased by about £30…
My requote had increased by about £30 but i went through the whole process of getting another quote, exactly the same details and co-op insurance came back with a quote cheaper than the one I was originally paying.
Basically Co-op tried to rip me off hoping I wouldn't shop around.
14 juli 2026
Antwoord van Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
Still waiting for membership card …
Still waiting for membership card documenrs should be sent out in pack
28 juli 2026
Antwoord van Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pet Team
SPOKE TO JO IN THE TRAVEL INSURANCE…
SPOKE TO JO IN THE TRAVEL INSURANCE DEPARTMENT- REALLY PROFESSIONAL AND HELPFUL- HE SAVED ME ALOT OF TIME AND ENERGY!
2 augustus 2026
Review zonder uitnodiging
Building and Home Contents Insurance
Clear information about my Policy and received helpful advice which made it easy to decide on necessary changes for renewal and payment to my satisfaction. Overall satisfied with the pricing and policy to meet my requirements.
31 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Mary
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Leanne
Site was easy to manoeuvre and it was…
Site was easy to manoeuvre and it was quick to get quote. All done in a few minutes.
30 juli 2026
Antwoord van Co-op Insurance
We're so glad you found our site easy to navigate and that obtaining a quote was quick and efficient for you. We appreciate your positive feedback!
Kind regards
Jemma
The Co-op Pet Team 🐾
Shop around for pet insurance.
I held the pet insurance policy with CO-OP last year. At renewal price nearly doubled (no claims made and dog still
Only 5). Found the identical policy with CO-OP on comparison site much cheaper than renewal. Rang CO-OP to see if they would just apply the price to the existing policy but couldn’t/wouldn’t so I let the old poicy lapse and bought the same policy again as a new customer. Completely stupid and a waste of time. My advice - shop around as a new customer every year regardless!!
8 juli 2026
Antwoord van Co-op Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Co-op Pets Team
Clear and friendly phone conversation.
The person I spoke to on the phone was courteous and friendly. She explained everything to me very clearly and was actually fun to talk to, which helped me to relax.
29 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Ms Brislee
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
Everything was explained clearly and my questions were answered in a very understandable way.
Everything was explained clearly and efficiently
27 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Good afternoon Mrs Moore
Thank you for taking the time to leave us a review. It's great to hear that all of your questions were answered clearly. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
Very helpful staff member ,thoroughly…
Very helpful staff member ,thoroughly covered all details.
27 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi John
Thank you for your kind words, it’s great to hear you had a good experience with our team member. We look forward to serving you again in the future and continuing to provide you with excellent service.
Kind regards
Aysha
The advisor was very friendly and…
The advisor was very friendly and helpful top marks
24 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Judith
Thank you for your kind words. It is great to hear of how our colleague supported you when you called. We look forward to serving you again in the future.
Kind regards
Aysha
No customer services?????
I have Coop home insurance. It's impossible to speak to someone on the phone ? To answer my queries on line I need a policy number which I cant find. So it's impossible to contact them to find my policy number . Absolute worst company services ever .
24 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Good afternoon
We’re sorry to hear you feel this way. We’d like to clarify that customers can contact our UK based phone teams during our opening hours which are Monday-Friday 8am-8pm, Saturday 8am-5pm and Sunday 9am-4pm. If you don’t know your policy number, our live chat team can also locate your policy using your personal details such as name and address etc. we appreciate your feedback and will continue to review how we make our contact options clearer.
Kind regards
Aysha
Very competitive & easy to complete.
No fuss, no problem. Straight forward & very competitive. I missed something & had to ring up but easily put right & would certainly recommend coop car insurance.
20 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Malcolm
Thanks for taking the time to leave us a 5* review! We're pleased to hear you found the process straight forward and the price was competitive. Thanks for insuring with us.
Leanne
Professional attitude .
We weren’t sure about some aspects of our home insurance renewal, Emma guided us in a clear, polite and helpful way. Excellent service.
22 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Chris
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for your positive feedback.
Kind regards
Leanne
Easy to renew and price has lowered.
22 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the quote offered is competitive. Thanks for insuring with us.
Kind regards
Leanne
Very efficient and useful
18 juli 2026
Antwoord van Co-op Insurance
Hi
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Talking to adviser very helpful and…
Talking to adviser very helpful and understanding.A pleasure to speak to somebody very informative
21 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Michael
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Customer service
Spoke to a very helpful customer advisor who provided excellent advice and was very reassuring .
He listened to my concerns and reassured me that the cover I took out was appropriate for my needs.
8 juli 2026
Review zonder uitnodiging
Antwoord van Co-op Insurance
Hi Lesley
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your positive feedback!
Kind regards
Leanne
Online Travel Policy
Purchased a travel insurance policy online, very straightforward. Very competitive price to cover a number of pre existing conditions for an older person.
Then made some slight changes over the phone, answered the phone promptly and agent very helpful.
So far very pleased but yet to make a claim!!!
18 juli 2026
Antwoord van Co-op Insurance
Hi Kenneth
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided and the price quoted was competitive. Thanks for your positive feedback.
Kind regards
Leanne
Easy to follow instructipns
17 juli 2026
Antwoord van Co-op Insurance
Hi Jacqueline
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy to follow. Thanks for your positive feedback.
Kind regards
Leanne
Great deal for a single trip .
Great deal for a single trip for a young 69 years of age , looking forward to my holiday in August with my Co-Op travel insurance ,only £19 who can ask for a better deal.
17 juli 2026
Antwoord van Co-op Insurance
Hi Sandra
Thanks for taking the time to leave us a 5 star review! We're pleased to hear the price quoted was competitive. Thanks for your positive feedback and enjoy your trip!
Kind regards
Leanne
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.