Cooper & Tanner Reviews 60

We cannot speak highly enough of the support & professionalism shown to us during a very difficult 8 months, in respect of selling our home.
We have always used Cooper& Tanner in Frome & previously sold 4 properties & now finally our present property.
We would recommend their service to anyone wanting to sell their property.

Top professionals, made buying and selling very easy, kept us informed at every stage.
Just wish all agents were like this, life would be much easier.

Adam, Shelly, Fraser, Mia, Julie, Jane and all have been the perfect agents. They’ve kept us up to date promptly, chased info up for us quickly and provided sound advice, which we would sometimes ignore, only to be proved wrong - so yes, these guys really do know what they’re doing!

Adam and the team in Frome have been excellent advising my mother on the value of her home and talking us through the process of selling. We will definitely use them when we decide to go forward.

Cooper & Tanner as always are friendly, efficient and above all professional at all times. We have used C&T for many years and would never consider using anyone else.

Having not sold a house for over 16 years and not knowing what to do or expect, we found the process smooth in getting our property on the market & viewings were always agree with us, Alan did a wonderful job promoting our house (everyone that met him said how wonderful he was). We were kept well informed by the Agent the whole way through, Joel & Mia provided good updates to us and helped us understand what to expect, our buyers remained patient for over 6 months (which was managed well by Fraser & Joel) whilst we looked for a property and although we were eventually outbid on our dream home, we felt Adam, Joel, Fraser and the rest of the team acted professionally and fairly during that negotiation to obtain the best possible price for the Owner. Will happily work with Cooper & Tanner again in the future.

We recently bought a house in Frome through Adam at C&T and he was superb throughout the process, from getting the offer agreed quickly, right through to completion. The purchase ended up being long and drawn out through no fault of Adam, but he kept us well informed throughout the process and navigated the difficult discussions between us and the vendors with professionalism and empathy. I can’t recommend him highly enough.

We have used Cooper and Tanner Frome, in both a selling and purchasing capacity.
They couldn’t have been more helpful, friendly, supportive & professional.
The manager, Adam Scott is an excellent communicator, and kept us updated throughout the transactions, going above & beyond our expectations.
We will definitely be using them again in the future & would unreservedly recommend them.

Cooper and Tanner have sold my last two houses and have been honest, friendly, hard working and communicative throughout what often can be a stressful process. I now wouldn’t go anywhere else. Well done Team Frome Cooper and Tanner and thank you.

We recently sold our house with Copper and Tanner and they were wonderful! We were given good advice on valuation and the house was very well marketed. We had offers of the full asking price within the first day or viewings. Shelly our negotiator was brilliant and went above and beyond to help us secure a buyer and also ensure the sale went through smoothly. We couldn’t recommend them highly enough!

A huge Thankyou to all the C&T team, they have persevered with my house sale even after the chain fell through twice! They were willing to listen to my suggestions as the Vendor, which made me feel very involved in the process! It was also a bonus to buy our new home through them! Everyone I dealt with at the Frome Branch felt very invested in getting my house sold and finding us our new home! Great service!

Very happy with the team on the sales side. Supported me through the process and were very honest and caring. Would happily use them again.

Outstanding service from the day my house was valued and complete transparency through out the process up to completion. I would highly recommend Cooper & Tanner and its clear to me as to why they've been the leading agents for many years. A good, honest estate agency.

Avoid this company like the plague, we put an offer in 25k above asking price. We were asked to increase so we added anther 10k. We had a phone call from Fraser saying “if you you raise your offer by 5k the house is yours and the vendors will take it of the market” we do this and were incredibly happy about this. We then get a call from Fraser who said, actually someone else has increased their offer but if you give another 5k the vendors want you to have it. We go half way with 2.5 k, and guess what they accept the previous offer. It seems a very shady and shabby way to conduct business. Five offers made an nothing in writing until after this review.

Response to comments made by Cooper & Tanner's on 04/11/21 following my original review from February 2020: It is true that my claim was unsuccessful as a result of providing insufficient evidence of the claim amount. My legal inexperience led to an oversight which cost me the claim; - lesson learned. However, what Cooper & Tanner have failed to state as a result of more than sufficient produced evidence, is the Judge concluded clearly and without any hesitancy that Cooper & Tanner did break their contract with me. They were shown to be in material breach of the contract terms previously agreed and C&T did not dispute this in the courtroom when challenged by the Judge. Based on this fact, to state "our reputation remains intact" is dishonest and untrue. To me, their reputation lies in tatters. As they violated their contract with me; I can only assume they have and will with others. Once again; - landlords be warned! To state "we act in both our landlords and tenants best interests at all times" is utter rubbish. They act in THEIR best interests at all times. Not all letting estate agents offer as poor a service as I received from Cooper & Tanner. Certainly for me though, this experience has put me off using agents to manage my properties which I now do very successfully on my own and at a considerable saving.

Will be avoiding this company across all of it’s various businesses due to a very poor experience on a brief letting. Tenants are treated as if they are lesser beings, the management of the work needed to maintain the house comes under ‘Heath Robinson’ mentality and communication needs a great deal of work to be effective. They have certainly lost my business.

Our purchase was dealt with by Darren Woodyer, Development Manager at Coopers & Tanner in Frome, and we honestly cannot fault the excellent service we received.

We were kept fully informed of progress throughout and it was obvious from the start that their wide-ranging knowledge and experience of all matters relating to the purchase of land was going to be really useful.

We were always made to feel our calls were important and any questions we had were answered promptly. Our purchase was not a straightforward one so their advice and assistance from start to finish proved invaluable.

An excellent company that we would have no hesitation whatsoever in highly recommending.

Tom & Jacqui Jelley

Appointed Cooper and Tanner to sell my house, they seemed to be positive and able to give a good service, appearances are deceptive. The first buyers they got gave a false address which only came to light when I asked to meet them as we were downsizing and I had been told they were moving from a flat so wondered if there was anything they would like. First shock came when I got told I had included my range which I clearly stated when signing them up it was not included. This then went on to say that they were not living at the address given, may have explained why their solicitor was not answering mine. They decided two days later they were not proceeding. Cooper and Tanner found a new buyer but would not listen when I said I did not want it marked as sold until their mortgage was in place, lockdown happened and their solicitor said it was all on hold until I said remarket strangely, after lockdown was eased for the housing market their mortgage broke would not arrange anything as the surveying company was not doing homebuyers surveys. Cooper and Tanner organised a survey who slated the property from every respect and opened cupboards moved private confidential files this survey was sent to us via cooper and tanner when the couple said no they did not want the house. As I questioned so much of what he had written I have had a full structural survey and civil engineers report on the loft and chimney as this seemed to be a big issue for both of them to tell me that his report was incorrect and moving things he had was not allowed under the guidance given. I am so glad Cooper and Tanner do not manage my rental properties as I would never trust any work man they appointed. An expensive exercise but should I decide to sell again all reports will be available for serious purchasers. A company to avoid and certainly no loss if they do not continue

Friendly service and helped get the sale through when the solicitors appeared to not be pulling their weight. Would recommend.
(Frome residential sales office)