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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Avoid at all costs. These are cowboy builders, quality is terrible and after sales care non existent. They build 10 supposedly executive properties on our site, 3 have had new roofs, one had garage co... Toon meer

Beoordeeld met 1 van de 5 sterren

Little care for home owners post-sale. Took down a wall of trees lining the estate behind back gardens to expose an 8ft barbed wire fence that they deny liability for. Offered to replace the removed 3... Toon meer

Beoordeeld met 1 van de 5 sterren

Awful company who lie constantly, make promises but never stick to them. After living in our home for over 2 years still don't have our parking finished and have to endure the noise of diggers and sto... Toon meer

Beoordeeld met 5 van de 5 sterren

We've been back again today for a 2nd viewing on a new home at the Gilden Green development in Gilmorton. It's a beautiful home and one that feels completely right for us and meets all of our criteri... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vastgoedontwikkelaar

Geschreven door het bedrijf

At Cora, we strive to build excellent homes and climate-resilient communities that make a positive contribution to the health, happiness and well-being of our customers.


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

210 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 5 van de 5 sterren

Barwood Homes

Barwood Homes - Quality, Quality, Quality!

The passion for Quality is seen throughout!

We work with some of the highest Quality Developers in the country and being a finishing trade we know what were looking at!

Barwood Homes are raising the standard,
Bolstering their company with newly appointed and highly regarded production and commercial directors they will continue to grow and deliver the highest levels of Quality and customer service,

The level of detail, thought and care we see from the whole team is amazing, from the tradesmen, site managers through to the Company Directors, all working to the same HIGH standards with the customers at the forefront of every decision,

We are extremely pleased and proud to be a part of the Barwood team, building customers dream homes!

We look forward to Barwood Homes continued growth and in turn our continued repeat working relationship,

Don't miss out, reserve your dream home today!

Midsummer Drylining Ltd

30 juni 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear all at Midsummer Drylining.
Thank you very much for your review, we very much look forward to continuing our great working relationship with all the team.
Kind regards

Matt Wright
Commercial Director
Barwood Homes Limited

Beoordeeld met 3 van de 5 sterren

Mostly really good service

Mostly really good service. However, when asking to pay for flooring as an add on/extra, this was rejected and have had to move in without the flooring being fully fitted. This seemed strange to me, as it could have easily been fitted, even with me offering to pay extra to have it done before moving in.

30 juni 2022
Logo Cora

Antwoord van Cora

Good morning Lizzie.
Thank you for bringing this issue to our attention, I can only apologise that you were not permitted to fit any flooring before completion.
We are not a bespoke builder so, do not offer many extras but, we do allow buyers to purchase flooring from us so that we can fit it before you move in. The other option is that if you wanted to supply your own carpets, we do allow you to get them fitted after exchange and before completion.
The only difference here is that you would need to sign a legal disclaimer that gives you and your contractor access. This is something we allow all our buyers to do so, let me investigate this and see why this has happened. I will email you directly.
I am pleased to hear however, that the overall service was really good, and, I hope that you are all settled in your new home.
Kind Regards
Mandy Soames
Sales & Marketing Director
Barwood Homes Limited.

Beoordeeld met 5 van de 5 sterren

We are in the early stages of working…

We are in the early stages of working with Barwood Homes and so far our experience with them has been great. Their team is a pleasure to work with, they have great communication and an eye for detail.

30 juni 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Giovanni
Thank you very much for your review, we very much look forward to growing our working relationship with Frame Fast.
Kind regards

Matt Wright
Commercial Director
Barwood Homes Limited

Beoordeeld met 5 van de 5 sterren

5 Star Client

We find Barwood Homes to be one of our best clients. From their diligent tender process, easy flow of communication and technical information, to their prompt monthly payments. They put an unrivalled importance on their sub contract relationships, which helps to ensure that their end product is of a very high standard. Their commitment to customer satisfaction is second to none.

28 juni 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Cory
Thank you very much for your review, we very much look forward to continuing our working relationship with yourself.
Kind regards

Matt Wright
Commercial Director
Barwood Homes Limited

Beoordeeld met 5 van de 5 sterren

Editquest in partnership with Barwood Homes

Very conscientious and trust worthy.
The site team are very knowledgeable. All of whom are dedicated to providing a safe working environment, always with a view to producing a high quality product for the end user.
All in all, a pleasure to work for.

28 juni 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Good Morning Mr Bushnell
Thank you very much for such a positive review.
The new Commercial team have made some positive changes over the last year. It's good to see that this has had a positive impact for those that are working with us.
Kind regards
Mandy Soames
Sales & Marketing Director.
Barwood Homes Limited

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent service throughout, Josh & Dan in particular been great help with any issues. Would recommend.

25 juni 2022
Logo Cora

Antwoord van Cora

Dear Mr Jago

Thank you for spending your time to leave a kind review.

We have passed your kind words onto Josh, Dan and all the Eagles Edge Team, who have worked hard to ensure that your customer journey is an enjoyable one.

We hope you enjoy your new Barwood Home and its surroundings for many years.

Kind regards
Angela Wilkinson
Head of Customer Care
Barwood Homes

Beoordeeld met 5 van de 5 sterren

Excellent service

Barwood homes have gone above and beyond to make my home buying experience a smooth process. Josh has been particularly helpful throughout, completing the minor snags immediately and going the extra mile. I would highly recommend Barwood homes and would like to thank everyone at Barwood for their help and support throughout the process.

21 juni 2022
Logo Cora

Antwoord van Cora

Good morning
Thank you so much for a lovely review. The Team at Eagles Edge have made a massive effort to ensure that the customer journey is an enjoyable one. Your review is a true reflection that they have done just that.
We have passed your kind words onto Josh and the Eagles Edge Team.
We hope you enjoy living at Eagles Edge in your new Barwood Home.
Kind regards
Mandy Soames
Sales & Marketing Director
Barwood Homes Ltd






Beoordeeld met 5 van de 5 sterren

Diamond Geezer

Having recently moved into our new home there was the inevitable snagging list. Barwood do this differently to most in that you have 7-days from completion to report any issues. So a real chance to see that everything is at it should be.
Unfortunately we did have a water leak which caused some mess. However we give 5* for the speed & efficiency this was dealt with and for Roy!
Roy is an absolute diamond, someone who really cares and takes pride in his work. Friendly and very respectful in keeping mess to a minimum and cleaned up as he went through his list. Most were just minor snags but the large hole in ceiling & top of wall was sizeable. We were completely shocked by the seamless repair. Honestly you would really need a magnifying glass to see where the damage was. Roy, thank you. We are very pleased how this all went, especially after the rather stressful 48-hours over Jubilee weekend when the leak occured. We love our bright spacious home and the quality of appliances and components used to create it. Well done Roy & Barwood Homes.

14 juni 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Mrs FP,

What a lovely review, thank you for spending your time to share your recent experience. Your feedback has been shared with Roy all the staff involved.

We hope you are settling in well with your new surrounding and all at Barwood Homes wish you many years of happiness in your new home.

Kind regards

Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Wonderful Customer Service

We have been very impressed with the emphasis placed on customer service to ensure a wonderful experience when buying a new home in a recent visit to the development. We are currently looking for a new family home and felt very informed and welcomed.

20 mei 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Good afternoon Mrs Watkins
Thank you very much for your review. This is great to hear, I will pass on your feedback to those involved.
If you would like further information on the development please do not hesitate to contact us.
Kind regards
Mandy Soames
Sales & Marketing Director
Barwood Homes Limited

Beoordeeld met 5 van de 5 sterren

Thanks and appreciation

We are currently in the process of buying a Barwood Homes property. We are in a chain where there's been a last minute holdup. We cannot thank Barwood Homes and particularly Luke Simmons enough for working with us to ensure we don't lose the house that we are so excited to be making our new home. The chain process has been so stressful, but thanks to Luke and also Debbie, our fears have been allayed. Thank you for being such considerate developers.

28 februari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Good afternoon Ms Potter
Thank you so much for a wonderful review.
I will pass on your lovely comments to Luke & Debbie.
We look forward to welcoming you into your new Barwood home soon
Kind regards
Mandy Soames
Sales & Marketing Director
Barwood Homes Limited.

Beoordeeld met 1 van de 5 sterren

Poor workmanship!!

Barwood refuse to accept any liability for poor workmanship. No sealant or rubber seal around bath taps has lead to leakage under the bath which has seeped through to the adjoining room and ruined the carpet. Black mould all along the floor. No help whatsoever from customer services!!

22 februari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Libby

I am sorry to hear you are unhappy with the outcome of your recent call with our Customer Care Co-ordinator.

If I can assist you with further regarding our warranty period and what is covered please do not hesitate to contact me via customer.care@barwoodhomes.co.uk

Kind Regards
Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Excellent service

Had a member of the Barwood Homes team round this week (Roy Paul), to put right the few things on the snagging list. He went above and beyond, and did a great job.

20 februari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Thank you so much for spending time to leave Roy such a lovely review, I will make sure this is pass on.

We wish you may years of happiness in your new home.

Kind regards

Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Roy came today to complete the snag…

Roy came today to complete the snag list for my Barwood home, he was fantastic, he delt with all the issues to a very high standard. Brilliant customer service 5⭐️
Barwood homes have been fantastic through the whole buying process, customer service is brilliant. I am very happy in my beautiful new home, thank you!

10 februari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Good afternoon Sarah

Thank you for taking the time to write such a lovely review about your journey with Barwood Homes.

Our customers experience is very important to us, and your kind words will be passed onto all involved.

We would like to wish many years of continued happiness in your new home.

Kind regards,

Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Customer service were incredible always…

Customer service were incredible always came back to me quickly and dealt with the problems

31 januari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Thank you so much for taking the time to write a lovely review.

Your feedback will be greatly appreciated and I will pass onto all involved.

Kind regards
Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Great work done!

Roy the plumber came out and made good the damage the leak had caused and did a great job!

31 januari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Caroline,

Thank you so much for taking the time to write a review for Roy.
I will ensure your kind comments are pass on.

Kind regards
Angela Wilkinson
Head of Customer Care

Beoordeeld met 1 van de 5 sterren

Condensation Problem in roof

We moved in 4 years ago. On the whole, happy with our house.
Once your two years are up, Barwood offer nothing by way of support or advice, they just fob you off.
We have recently discovered a significant condensation problem in our roof. Their team gave invalid excuses and declined to help. Barwood bosses, in my experience, do everything they can to avoid calling you themselves. They find the quickest, lowest input solution, without care for the customers or for fixing the issue permanently, and ask the poor team that man the phones to make the difficult calls. They are a big fan of putting in a middle man to avoid facing the challenge themselves.
Really, really disappointed with our recent interaction, feeling let down.

22 januari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Mr Knowles,

I am pleased to hear that overall, you have been happy with your home.

Barwood Homes has provided you with the benefits from the BLP insurance cover following our warranty. They will provide clarification and support if you feel strongly that your concerns are valid.

Our experienced Customer Care Coordinator explained there are many contributing factors that can cause the condensation to form in the area mentioned, explaining the BLP insurance cover is there for further assistance following the expiry of our warranty period.

Barwood Homes remains committed to delivering warranty support to all our customers and I am sorry that you feel the guidance received was not what you had expected on this occasion.

Kind Regards
Angela Wilkinson
Head of Customer Care

Beoordeeld met 1 van de 5 sterren

Unwilling to discuss or engage on a…

Unwilling to discuss or engage on a plethora of issues.

16 januari 2022
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Hello Mr Grady

We do not seem to have a record of you purchasing a plot from us. Please could you get in touch with us, so we can discuss your issues further.

Barwood Sales Team

Beoordeeld met 4 van de 5 sterren

Deliver on promises

Deliver on promises. Good communication. Resolve problems.

14 december 2021
Logo Cora

Antwoord van Cora

Good afternoon Christine,

Thank you for taking them time to submit lovely feedback, I will ensure it is passed on to all concerned.
Wishing you all the happiness in your new home.

Kind regards,
Angela Wilkinson
Head of Customer Care

Beoordeeld met 5 van de 5 sterren

Great Customer Service!

We moved into our new Barwood home two days ago! Although the conveyancing process was extremely stressful the staff at Barwood did their best at all times to work with us, finding solutions to issues as they arose, being responsive, dynamic and above all friendly and personal. A big thank you to Mandy Soames for all of her efforts to help us meet the ever moving timelines and Clare Hayward for allowing us shelter on a cold, stormy day waiting and staying with us until completion had finally gone through.
From first impressions living here the house is well designed and finished and we are hopeful that snags will only be minor cosmetic ones. The development is well thought out and an attractive environment.
We are pleased we chose to buy from Barwood

10 december 2021
Review zonder uitnodiging
Logo Cora

Antwoord van Cora

Dear Jennie

Thank you for taking the time to submit your review and for your kind words. It was a pleasure to share and support you during your completion day and I know Mandy feels the same about the time spent with you during the sales process.

Both Mandy and I wish you all the happiness for the future in your new home.

Kind Regards
Claire Hayward
Customer Care Director

Beoordeeld met 5 van de 5 sterren

Hi I purchased a beautiful farm house…

Hi I purchased a beautiful farm house redeveloped and me and my family are very pleased with the service and and price we paid was fantastic I would always consider dealing with Barwood homes in the future and a big thank you to all the staff that I had dealings with first class.

Kind regards

Gerard gordon

3 december 2021
Logo Cora

Antwoord van Cora

Good Morning Mr Gordon
We are so happy that your move went well and that you love the house. You were an absolute pleasure to deal with.

We all at Barwood wish you a wonderful Christmas in your new Barwood Home.
Kind Regards

Mandy Soames
Sales & Marketing Director
Barwood Homes Limited

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