cosmetic2go.com Reviews 

Il cache des frais de livraison. Je ne recommande à personne de commander à cette endroit.

I had a very disappointing experience with Cosmetic2Go.
I placed an order and paid nearly £20 for shipping, assuming that was the full cost. At no point during checkout was I clearly warned that additional customs fees could apply. If I had known, I would never have placed the order.
After paying for my order, I received an unexpected FedEx invoice for almost £29.70 in customs fees. When I contacted the company, they completely shifted the blame to me as the customer, claiming it’s “my responsibility” to be aware of such charges. This is unacceptable. It’s the store’s duty to clearly and prominently inform customers before they commit to buying, not bury this information or leave it out entirely.
Their lack of transparency feels deceptive. This is not about the law — it’s about basic honesty in business. Charging high shipping fees without warning customers of additional possible charges is misleading.
I will never purchase from them again, and I strongly advise others to avoid this company unless you’re willing to risk paying unexpected hidden fees.

I ordered something I couldn’t get in Australia. The price was good and yes it took a while to arrive but it got here. Initially I didn’t receive an email with tracking but when I reached out I received an answer back straight away. Will definitely buy again

I had a great experience with Cosmetic2go! I just came home from Portugal and bought ATL moisturizing cream there. It’s the best ever for me, so I ordered two big tubs and the shower gel. Everything arrived quickly and perfectly. I will definitely order again!

I ordered 1 week ago and my Shampoo still is not in my hands they are telling us that we delivered your order but we didn't receive anything this website is a scam website dont order from this website.

The order was for some redoxin. It took 5 weeks and a tonne of emails to actually deliver it to the UK. The attitude was you have to keep chasing us and we will just give up after 3 weeks and give you a refund .
No - i wanted the order.
Such a battle to get it delivered and now slapped with £10 customs on top - would have been cheaper and quicker to drive to the next nearest city where theye have some in stock.
May be the language barrier or just cultural differences but not a sorry, a sense or responsibility, or a sense of urgency AT ALL !!!! AVOID AVOID AVOID
FOLLOWING THE RESPONSES FROM COSMETIC2GO : yes that process took you 4 weeks to sort out and was mainly drive by me - not you. I had to chase you several times to get a resolution. Only now you are on a public platform have you finally apologised. If you had handled this better from the start I wouldn't be warning other people about you now. I wish you well but I wont be recommending you to anyone.

I haven’t received my order, and I have already paid, I need my money back (refund) , and I’m struggling contacting them, bad service.

Good communication from the site, products arrived safely.

I have already contacted them because I want my money back. I don't want the product anymore. I bought it in December last year, I put my correct address and it never arrived, but I paid on the same day.

I bought 4 cans of baby formula for my child but only received two. I called the company every day and sent emails daily, but they never responded. The price of the formula was three times higher than the market price. This is a scam company — I do not recommend buying from them.

Jag köpte 4 burkar modersmjölksersättning till mitt barn men fick bara två. Jag har ringt företaget varje dag och skickat mejl dagligen, men de svarar aldrig. Priset på mjölken var tre gånger högre än marknadspriset. Ett blufföretag – jag rekommenderar inte att handla därifrån.

Comprei 4 latas de leite para o meu bebê, mas recebi apenas duas. Liguei para a empresa todos os dias e enviei e-mails diariamente, mas nunca responderam. O preço do leite era três vezes maior que o do mercado. Empresa fraudulenta – não recomendo comprar dela.

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Compré 4 latas de leche para mi bebé pero solo recibí dos. Llamé a la empresa todos los días y envié correos electrónicos diariamente, pero nunca respondieron. El precio de la leche era tres veces más alto que el del mercado. Es una empresa fraudulenta — no recomiendo comprar allí.

I didn't receive the correct order, I see on the website shampoo with butter mango and they send me only with mango not butter. The website is not updated.

My order is not getting delivered it been 2 weeks I'm trying to reach out to them but they are not replying. I got an email from FedEx that they will deliver my order and then they are not delivering it and when I reached out to them they said that the tracking number is not their it TNT and they I'll deliver it and the TNT one say daily that they will deliver tomorrow but it is a scam and now they are not even replying. I needed medicine but the customer service is so bad . They are not replying to my email as well. If something is wrong just reach out to me but no I don't know what is wrong with them but it is cometic2go's fault they need to stay in contact with customer I have never seen such a bad miscommunication and customer service

I was a bit wary of this company after reading reviews but the problems seemed to be from orders going to the UK.
I ordered on Monday and my package arrived to Ireland on Thursday. Really quick delivery. The products I ordered were much cheaper than high street shops. I'd recommend this company if buying within the EU.

Los botes viene todos dañados y la caja rota.

Responses very late, not efficient, long waiting and communication issues.

Very fast reasonably priced delivery

Greatproduct reasonable delivery times considering came from Europe

Had user friendly online interface and provided helpful shipment tracking number.

Original products at good prices as compared to boots or other stores.
Delivery charges are high but Delivered on time within 4 days, Delivery should be free for €100 or more purchases.