I am unable to get this product in the UK and this is about the 3rd time I've ordered from cosmetic2go.com. Each time I have received emails updating me on the product's progress and the parcels have... Toon meer
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Unfortunately the item I purchased in my very first order with Cosmetic2go was lost in transit and never arrived. The company offered me a refund after I had waited a long time and then never received... Toon meer
Bedrijf heeft geantwoord
Original products at good prices as compared to boots or other stores. Delivery charges are high but Delivered on time within 4 days, Delivery should be free for €100 or more purchases.
Your company carries a product that I was having trouble finding and was so grateful to be able to have it sent promptly. since I am going through a move, I could not find my invoice, and I did not... Toon meer
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
3,8
Goed
456 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery was very fast
Delivery was very fast. Order arvd exactly as I needed. Impressed!
3 maart 2026
Livrarea a fost foarte rapidă din…
Livrarea a fost foarte rapidă din Portugalia spre Germania 👍
27 februari 2026
I appreciate the opportunity to deal…
I appreciate the opportunity to deal with the company. Have a great day. James France.
27 februari 2026
Generous refund and charity donation
The Baby Formula I ordered from the UK arrived in 2 days, so efficient. Unfortunately my mistake completely, grandma ordered the wrong type! The company tried to help me with a return and refund but UK and European customs were making it impossible. My mistake was costly. Cosmetic2go then said they were going to give me a full refund and asked that I donate the formula to a local charity. To say I was absolutely overwhelmed by this generosity and gesture of kindness would be an understatement. It has shown that some companies go way beyond what customer services is expected of them. Can I effusively thank you all at cosmetic2go and say the local mother and baby charity are delighted with your generous donation.
19 maart 2026
Review zonder uitnodiging
Great service
31 januari 2026
Good range of products and good service
Easy to order and good customer service when enquired about the delivery
25 november 2025
I was very upset and wrote 2 emails…
The product was good, but there was a problem with the express delivery. It took three attempts on my part, but they did eventually take correct action to solve the problem
8 januari 2026
Antwoord van cosmetic2go.com
Hello,
Thank you for sharing your feedback with us. We are truly sorry for the disappointment caused by the delay in your express delivery. We completely understand your frustration.
Please rest assured that our team is currently reviewing your case in detail to understand exactly what happened and to ensure it is handled appropriately. We are taking this matter seriously and will come back to you as soon as possible with an update.
Thank you for your patience and understanding.
Regards,
Cosmetic2go
I found their customer service very…
I found their customer service very good and easy to deal with.
11 februari 2026
Review zonder uitnodiging
Excellent service
didn't realize this was coming from Portugal. It came quickly with no issues.
30 december 2025
Ordered on 29th December
Ordered on 29th December, paid for quick delivery 1 to 4 day. Arrived 12th January. No refund on delivery cost or even partial refund back to cost of standard delivery..
29 december 2025
On the time soon delivery
On the time soon delivery , the delivery time was shorter than promised .
26 november 2025
Arrived on time
Arrived on time. Great product. The problem is by the time it gets to me the cost is crazy due to postage costs. It’s the only thing that soothes my dry eyes. I try not to use it because I can’t really, as a senior, afford it.
24 november 2025
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