I am very happy with this company, their products, and their customer service. They are reasonably priced and I received a quality product. Thank you!
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Lees wat reviewers zeggen
Absolutely delighted with both the price and the speed of delivery! It only took one day to Ireland, will be ordering again. The postage cost my be high but the prices were so low, it was still better... Toon meer
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Toon meer
Good prices for some select products. Disastrous delivery process. Staff is totally lost if and when a package gets lost. They are clueless. Offer no help, no remboursement, no remplacement. My delive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
4,0
Goed
500 reviews
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I have not even received it yet
I have not even received it yet, Fedex wants more van R600 to release it, why paying for courier if you need to double pay when it arrives?? They kept it for 2 months to examine it by our Health Dep. Now the extra fee, it feels like exploitation.
10 april 2026
Antwoord van cosmetic2go.com
Hello.
Thank you for your message.
We completely understand your frustration and we sincerely apologize for the long delay and inconvenience caused. We agree that waiting almost 2 months and then being asked to pay additional release fees is extremely upsetting.
Unfortunately, the inspection and clearance process by your country’s Health Department, as well as any import duties, clearance charges, or release fees requested by FedEx or local authorities, are regulations imposed by the destination country and are outside of our control. These charges are not courier fees paid to us directly, but mandatory import-related costs determined locally.
We truly appreciate your patience throughout this process and understand how disappointing this experience has been.
Please feel free to contact our customer support team via email if you need any additional assistance or clarification. We remain available to help you further.
Regards,
Cosmetic2go team
The product didn’t arrive!
6 april 2026
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment and I'm sorry to hear about your dissatisfaction.
We have verified that your order was shipped from our warehouse on April 9th and, according to Royal Mail information, was delivered to the indicated address on April 17th.
It's possible that a relative or colleague received the order and didn't inform you. If non-receipt of the order is confirmed, you should contact our customer support team via email.
We are always available to help our customers with any questions or queries related to order delivery.
Thank you.
Cosmetic2go
I had a great experience generally
I had a great experience generally, my products were delivered quick and intact
4 april 2026
I was a bit nervous ordering but it was…
I was a bit nervous ordering but it was absolutely fine, I would highly recommend this site
14 maart 2026
Delivery was very fast
Delivery was very fast. Order arvd exactly as I needed. Impressed!
3 maart 2026
Livrarea a fost foarte rapidă din…
Livrarea a fost foarte rapidă din Portugalia spre Germania 👍
27 februari 2026
I appreciate the opportunity to deal…
I appreciate the opportunity to deal with the company. Have a great day. James France.
27 februari 2026
Generous refund and charity donation
The Baby Formula I ordered from the UK arrived in 2 days, so efficient. Unfortunately my mistake completely, grandma ordered the wrong type! The company tried to help me with a return and refund but UK and European customs were making it impossible. My mistake was costly. Cosmetic2go then said they were going to give me a full refund and asked that I donate the formula to a local charity. To say I was absolutely overwhelmed by this generosity and gesture of kindness would be an understatement. It has shown that some companies go way beyond what customer services is expected of them. Can I effusively thank you all at cosmetic2go and say the local mother and baby charity are delighted with your generous donation.
19 maart 2026
Review zonder uitnodiging
Great service
31 januari 2026
Good range of products and good service
Easy to order and good customer service when enquired about the delivery
25 november 2025
I was very upset and wrote 2 emails…
The product was good, but there was a problem with the express delivery. It took three attempts on my part, but they did eventually take correct action to solve the problem
8 januari 2026
Antwoord van cosmetic2go.com
Hello,
Thank you for sharing your feedback with us. We are truly sorry for the disappointment caused by the delay in your express delivery. We completely understand your frustration.
Please rest assured that our team is currently reviewing your case in detail to understand exactly what happened and to ensure it is handled appropriately. We are taking this matter seriously and will come back to you as soon as possible with an update.
Thank you for your patience and understanding.
Regards,
Cosmetic2go
I found their customer service very…
I found their customer service very good and easy to deal with.
11 februari 2026
Review zonder uitnodiging
Excellent service
didn't realize this was coming from Portugal. It came quickly with no issues.
30 december 2025
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