I am very happy with this company, their products, and their customer service. They are reasonably priced and I received a quality product. Thank you!
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Lees wat reviewers zeggen
Absolutely delighted with both the price and the speed of delivery! It only took one day to Ireland, will be ordering again. The postage cost my be high but the prices were so low, it was still better... Toon meer
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Toon meer
Good prices for some select products. Disastrous delivery process. Staff is totally lost if and when a package gets lost. They are clueless. Offer no help, no remboursement, no remplacement. My delive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
4,0
Goed
500 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered on 29th December
Ordered on 29th December, paid for quick delivery 1 to 4 day. Arrived 12th January. No refund on delivery cost or even partial refund back to cost of standard delivery..
29 december 2025
On the time soon delivery
On the time soon delivery , the delivery time was shorter than promised .
26 november 2025
Arrived on time
Arrived on time. Great product. The problem is by the time it gets to me the cost is crazy due to postage costs. It’s the only thing that soothes my dry eyes. I try not to use it because I can’t really, as a senior, afford it.
24 november 2025
I’ve received no contact from them…
I’ve received no contact from them about an order nearly a month old. Pretty sure this is a scam website
1 januari 2026
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
We are sorry to read about your dissatisfaction with the order you placed in our store. We want to clarify that we are a trustworthy online store, belonging to a group of Portuguese pharmacies with extensive experience in the field.
At this moment, we are unable to identify your order or customer details based on this review alone. We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
Antwoord van cosmetic2go.com
Hello,
We’re sorry for your frustration and would like to clarify the situation.
We already replied to your email on December 3, informing you that the order was placed with the wrong destination country. Since we have decided to temporarily suspend shipments to the United States, due to new customs measures recently implemented by U.S. Customs authorities, the order was automatically canceled and scheduled for a refund, in accordance with our policy.
The refund was issued on December 4, using the same payment method as the original purchase.
We remain available by email if you need any further assistance.
Regards,
Cosmetic2go team
I ordered a product 2 months ago and it…
I ordered a product 2 months ago and it still hasn't arrived. When I contacted Cosmetic2go they did not respond. Obviously I will not order through this site again.
20 november 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment.
Unfortunately, we were unable to locate your order based solely on the information you provided in your comment.
All emails we receive from our customers are answered within a maximum of 2 business days. Your email may have been sent to the wrong address.
We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
Speedy despatch to UK
Every thing is ordering process was smoothly handled and price was good.
2 december 2025
ordered skin sceptical HA intensifier
ordered skin sceptical HA intensifier. It was a fake, I've used this product for years and this was watery with a faint smell. Have emailed and am awaiting response, having read these reviews I'm not holding out much hope.
In reply to the reply, I have emailed and asked for details to return the items and received no response. That's why I put a review on trust pilot. I could not recommend your products or your customer service.
30 december 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Hello.
We are sorry to read about your concern and would like to clarify that we do not sell counterfeit products. All items we ship are sourced directly from the brands’ official laboratories and authorized suppliers.
At this moment, we are unable to identify your order or customer details based on this review alone. We kindly ask that you contact our customer support team by email so we can look into this matter properly and assist you further.
We are always available to clarify any questions and are committed to supporting our customers and resolving any issues as quickly as possible.
Regards,
Cosmetic2go team
J'ai fait une commande
J'ai fait une commande, et j'ai reçu mon produit endommagé.
Boite ouverte et endommagé et le bouchon du produit est ouverte aussi.
Dessus de mon expérience avec vous.
28 oktober 2025
Antwoord van cosmetic2go.com
Bonjour,
Nous sommes désolés que votre colis ne soit pas arrivé en parfait état. Malgré tous nos efforts pour que nos produits vous parviennent en parfait état, il arrive malheureusement que des colis ne soient pas livrés en bon état. Nous n'avons aucun contrôle sur la manutention des colis pendant le transport.
Nous avons constaté que vous n'avez pas signalé ce problème à notre équipe afin que nous puissions vous aider à le résoudre.
Dans ce genre de situation, nous vous invitons à contacter notre service client par e-mail à l'adresse orders@cosmetic2go.com.
Nous vous prions de bien vouloir accepter nos excuses pour la gêne occasionnée.
Cordialement,
Helen Lopez
Great prices + helpful and fast…
Great prices + helpful and fast responding customer service. Will certainly consider buying from them again.
27 oktober 2025
Be honest to your client regarding the…
Be honest to your client regarding the delivery fee or custom fee
21 oktober 2025
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment.
We really value feedback from our customers and take it into consideration in order to improve in the future. We recently made a substantial change to our website in terms of image and content. Information regarding the possibility of import tax, although present at checkout and in the FAQs, was overlooked by some consumers, and for this reason we decided to make this information more evident at checkout. Upon arrival in the destination country, additional customs fees may be charged and stores do not have any influence in the processes.
We're very sorry to hear about your experience and fully understand your frustration with the customs charges. We truly apologize for the inconvenience caused and hope to have the opportunity to serve you better in the future.
Regards,
Helen Lopez
J’attends toujours ma facture !
J’attends toujours ma facture !
maigre la demande écrite (n’ont jamais répondu)
29 september 2025
Antwoord van cosmetic2go.com
Bonjour,
Merci pour votre retour. Après vérification interne, nous confirmons qu’une réponse vous a été envoyée ainsi que votre facture en pièce jointe à notre e-mail du 13 octobre. Il est possible que ce message ait été filtré par erreur par votre boîte de réception.
Si vous ne la voyez pas, n’hésitez pas à vérifier votre dossier Spam/Indésirables ou à nous contacter directement – nous restons à votre entière disposition pour vous aider rapidement.
Cordialement,
Cosmetic2go
The service was satisfactory
The service was satisfactory; however, there was a transportation issue. The parcel arrived damaged, and I lost several ampoules.
However, the delivery was quick, and it was great to be informed about my parcel's whereabouts.
26 september 2025
great a quick service
28 september 2025
Ordered a cream which was not available…
Ordered a cream which was not available in Ireland, well so surprised it arrived on 2 days seriously.
She was happy, it was the right one and she couldnt get it anywhere over here.
Judgeing by this, i was so impressed, would highly recommend them.
👏👏👏👏👏👏
17 november 2025
Review zonder uitnodiging
Fantastic
Fast delivery, great products, helpful staff. Definitely recommended to all.
29 september 2025
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