I am very happy with this company, their products, and their customer service. They are reasonably priced and I received a quality product. Thank you!
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Lees wat reviewers zeggen
Absolutely delighted with both the price and the speed of delivery! It only took one day to Ireland, will be ordering again. The postage cost my be high but the prices were so low, it was still better... Toon meer
HIDDEN CUSTOM DUTIES! Just a warning that you are invoiced directly from a third party for additional custom & delivery costs. Mine were £80 over and above. There is no warning about this when pu... Toon meer
Good prices for some select products. Disastrous delivery process. Staff is totally lost if and when a package gets lost. They are clueless. Offer no help, no remboursement, no remplacement. My delive... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Rua Almirante Reis nº 34, 2330-099, Entroncamento, Portugal
- +351 913 822 529
- geral@cosmetic2go.com
- cosmetic2go.com
4,0
Goed
500 reviews
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Not the best first purchasing experience.
Unfortunately the item I purchased in my very first order with Cosmetic2go was lost in transit and never arrived. The company offered me a refund after I had waited a long time and then never received it. They finally investigated and found that it was lost. I placed the same order again and received it as I was informed it went via a different courier. I was disappointed by the long wait, the lost first order and having to chase things up with the company.
23 september 2025
Antwoord van cosmetic2go.com
Hello Vida,
Thank you for sharing your experience with us. We truly regret the inconvenience caused by your first order.
In your initial purchase, you selected the standard shipping method, which is handled by a logistics operator different from the one used for express deliveries. Unfortunately, after our investigation, we confirmed that the parcel had indeed been lost in transit. In such cases, it is our policy to issue an immediate refund, as we did once the loss was confirmed.
For your second order, you chose the express shipping method, which is managed by a different logistics provider. We are pleased to see that this order was delivered correctly and without any issues.
Please note that this situation does not mean that the standard shipping service is unreliable — it was simply an isolated incident of loss in transit, which, although rare, can occasionally happen.
We appreciate your understanding and your continued trust in Cosmetic2go.
Kind regards,
The Cosmetic2go Team
Antwoord van cosmetic2go.com
Hola Rhina,
Lamentamos sinceramente que no haya recibido su pedido y entendemos perfectamente su frustración.
Según la información proporcionada por el operador logístico, el envío aún figura en tránsito y no ha tenido actualizaciones desde su llegada al país de destino. Dado que el plazo de entrega previsto ya ha sido superado, asumimos la pérdida del paquete y procedimos al reembolso total del importe en el momento en que contactó con nuestro equipo de atención al cliente.
Confirmamos que el reembolso se procesó de acuerdo con la política de nuestra tienda.
Lamentamos los inconvenientes ocasionados.
Un cordial saludo,
El equipo de Cosmetic2go
Perfect service, arrived quickly
I was a little worried the site might not be legit but everything went perfectly well.
It was sent promptly and arrived quite quickly. I definitely recommend this site.
22 september 2025
Je suis très déçue
Je suis très déçue, oui j’ai reçu le colis rapidement mais des frais de douanes de 26,82$ ont dû être payés à la livraison sur un achat de 64$.
J’aurais préféré le savoir lors de l’achat et c’est certain que ça revient beaucoup plus cher que si je l’avais acheté au Québec. À l’avenir, j’encouragerai les achats locaux.
24 oktober 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Bonjour.
Merci pour votre commentaire et nous sommes désolés que des frais vous aient été facturés pour votre commande.
En effet, tous les achats internationaux peuvent être soumis à des frais et taxes dans le pays de destination, ces frais sont donc à la charge du client.
Les autorités douanières de chaque pays sont souveraines dans leurs décisions et nous n'avons aucune influence sur les processus.
Malgré cela, les informations sont clairement et visiblement disponibles au moment du paiement en magasin. Je suis désolé que vous n'ayez pas vérifié ces informations.
Cordialement,
Cosmetic2go Team
ARNAQUE
Je n'ai jamais reçu les articles commandés.
J'ai écris au service client qui me propose un remboursement que je n'ai jamais reçu non plus .
GROSSE ARNAQUE !!!
11 september 2025
Review zonder uitnodiging
Antwoord van cosmetic2go.com
Bonjour
Merci pour votre commentaire.
Si, pour une raison quelconque, le client ne reçoit pas sa commande, un remboursement est effectué. C'est notre politique et nous garantissons que si le client ne peut pas recevoir les produits, le montant payé sera remboursé.
Nous vous invitons à contacter notre service client pour clarifier la situation.
Nous vous prions de nous excuser pour l'absence de réception de votre commande.
Cordialement, Helen Lopez
My order was detained in customs…
My order was detained in customs apparently and returned. The good side is they did refund my money but i see that product is still for sale. There should be a disclaimer or they should say they can’t ship to the US.
24 augustus 2025
Antwoord van cosmetic2go.com
Hello Mary Ann.
Thank you for your comment. When you placed your order, we were shipping to the United States without any problems. However, following the implementation of new customs measures in the United States, many orders are being held in the country and not delivered. This was the case with your order, and therefore the refund was issued. At this stage, we have made the decision to temporarily suspend shipments to the United States. The product is still available on the website because we ship to other destination countries.
Regards, Helen Lopez
It is not in the US
The package was delayed like 30 days, the product is what I was looking for exactly! Thank you. But you need to put somewhere in your web that you are situated in Portugal not USA. Because I was looking for the product here in the US and you came out on the search. After paying I started searching where was it coming from because my mom meed them to take to South America and she couldn’t get them as your delay was tremendous. Got the product after she left. A pitty!
24 augustus 2025
Antwoord van cosmetic2go.com
Hello
Thank you for your comment. We regret that the information about the country where our warehouse is located and where all orders are shipped from has gone unnoticed.
Company information, including the country, is listed on our website in the Terms and Conditions.
Regards,
Helen Lopez
Disappointed
Item showed as in stock but when ordered could not be fulfilled due to out of stock status. After one month, was told order would be canceled. Two months later (3 months after original order) the item I no longer needed and the order I was told was canceled, shipped. A disaster from start to end.
25 augustus 2025
Antwoord van cosmetic2go.com
Hello
Thank you for your comment.
We couldn't understand the situation from your message. Please contact our customer service team at orders@cometic2go.com, and we'll help you as best we can.
Thank you.
Helen Lopez
I still have not received my order
I still have not received my order. I ordered it on August 26th and it is now October 6th and I still have not received it.
25 augustus 2025
Antwoord van cosmetic2go.com
Hello.
Thank you for your comment and we apologize for your displeasure.
We verified that your order was shipped from our warehouse correctly, but the logistics provider was unable to deliver it due to restrictions imposed by the United States import service. Due to new customs measures recently implemented, many orders are taking longer to clear customs, and some packages may never be released. Our customer support team will contact you shortly. Thank you.
Nice service & Seller,Thank you.
29 juli 2025
Efficient Services
Happy that I eventually got the supradyne multivitamin I have been craving for a long time. I am impressed with the timely delivery and the wonderful experience am enjoying from taking the supplement.
28 juli 2025
Best Experience
Very good platform to order your cosmetics thing. I ordered 2,3 times It was on time and exactly the same product.
28 juli 2025
This was the second time I ordered and…
This was the second time I ordered and I had a delivery issue again.
22 juli 2025
Antwoord van cosmetic2go.com
Hello. Thank you for your feedback. We're sorry to hear you had any issues with delivery.
We reviewed your case and confirmed that your order was processed and shipped on time. According to the logistic operator (TNT), the package was delivered to a neighbor as you were not home at the time of delivery. The tracking number of your order was sent to you by email so you could follow the shipment’s progress and this information is also available on the TNT website.
Still, we want to make sure you received your order without any issues. If you need any further information or would like to confirm the delivery, our customer support team is here to help — please don’t hesitate to contact us.
Regards, Helen Lopez
Very happy with this purchase:)
Well packaged item, hard to find product, at a good price - and it works! Many thanks!
22 juli 2025
Antwoord van cosmetic2go.com
Hola.
Lamentamos mucho saber que su experiencia no fue satisfactoria y entendemos su frustración.
Tan pronto como nos informó de que no había recibido su pedido, nos pusimos en contacto con usted por correo electrónico y abrimos una reclamación con nuestro operador logístico (FedEx) para investigar el caso. Finalmente, FedEx nos envió la foto de la entrega, donde se podía ver que el paquete fue dejado en el mismo edificio, pero en otra puerta. Es probable que, al no encontrarse en casa en el momento de la entrega, el repartidor lo haya dejado con un vecino.
A pesar de que esta situación escapaba a nuestro control y de que no se realizó ninguna gestión para localizar el paquete con el vecino, procedimos a reembolsarle el importe total de su compra, asumiendo nosotros la pérdida.
Lamentamos que, aun así, su percepción de nuestro servicio no haya sido positiva. Nuestro objetivo siempre es ayudar a nuestros clientes y resolver cualquier incidencia de la forma más justa y rápida posible.
Gracias por compartir su opinión.
Helen Lopez
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