Costway UK Reviews 

Brought a shed order number 1000445659
Found out one of the parts was missing was told it had been ordered but could take up to a month....no problem I will just wait several emails later and as of the 4th of July still no part now the door is bending out of shape due to not having the runners

I am very disappointed with the product I purchased from costway. We received the product but the car does work does not respond to the remote control . I checked the battery it's new. The car is fully charged too. It works with the pedal but does not work with the remote. I tried every instruction that says on the manual book nothing work.
I tried calling the customer services no one picks up the phone. I paid extra to ensure the product doesnot come damaged, which it did.
I left voice mail and emails! No respond.
I think this the worst customer service ever.
This completely ruined my baby's birthday.

Could someone call me or reply me.

Placed an order, I’ve just moved into a new build property. I was contacted & asked to provide a correct address. I explained it’s a new build & Royal Mail are in the process of updating records, as are other companies. The reply was they don’t use Royal Mail. I know, I assumed I was being helpful. My order had been cancelled & I’ll receive my refund in an unacceptable 3-5 days. Avoid!!

Terrible with communication when trying to get in contact.

The email address on website doesn’t seem to work. Bounces back as unknown!!!!
Need to report a faulty item !!!

Re your reply. I await to hear from you. Your email address support at costway sends back a failed delivery notice!!!

I bought this solar bird feeder around 6–8 weeks ago, and it’s been nothing but a disappointment. The lights stopped working within a day or two. The plastic is cheap and flimsy, and the whole thing is so unstable that even the smallest bird makes it tip over. It’s completely useless.

I contacted the seller for a refund and got vague excuses about being on holiday, or unavailable, or needing more time. Eventually, they told me to send photos — of what, exactly? A pigeon trying to land and the feeder falling over? It’s broken, poorly designed, and has no real functionality.

This isn’t just a bad product — the customer service is awful. They ignored my emails and clearly had no intention of offering any real solution.

Avoid this company at all costs. The product is trash, the support is worse, and you’ll only end up frustrated and out of pocket.

I purchased a parasol from crossways UK and took out the insurance from Seel. which I thought would be good . on opening the parasol and erecting it? It had a hole in it got into contact with the insurance they offered me £9 refund and to sew it up myself contacted crossways and they basically said there’s nothing they can do. Just get on with it send another email to the American insurance company and explain to them that’s not how we work in the UK so basically what they’re saying is just get on with it and deal with it. It’s nothing to do with us not a very good experience and on top of that I’ve now got to sew a parasol up. If I was you, I wouldn’t even bother with the insurance a complete waste of money time and effort.

Delivery came ahead of schedule. Item looks great and is well made. When we realised we had been sent a wrong piece, our issue was dealt with quickly and efficiently. Missing pieces again were deliver ahead of schedule. Really pleased all round, and will use this company again.

Ordered a badminton net for the garden. On arrival it had a large hole in the netting. No stock available to replace so refund given after a month of exchanging messages.
Company very good at responding to emails promptly- less good at supplying a satisfactory outcome.
Unlikely to order from them again.

I had an issue with the size of the cover for a parasol
I purchased a new cover which fits perfectly
I was refunded for the cost of the new cover which I was pleased with

I purchased a 2-tier standing desk from Costway. I assembled the main part of the desk and only opened the box with the table tops right at the end.
Unfortunately, the main table top has marks on it and not a nice finish around the edges.
The response from Costway when I requested for a replacement table top: a £12 partial refund or return the full item for a full refund.
I can’t replace the table top for £12 (and why should I on a brand new product).
I am unable to upload pictures of the table top.

Ordered 3 curved garden benches. Put the order through B+Q but when I had a query about the order it was Costway that got in touch. They were very quick to get back in touch and very helpful. The benches arrived within 3 days of ordering them and after a bit of self-assembly they look great in my garden. Very impressed by this company.

Was uncertain of buying from this site as I have never heard of Costway. A little trouble with delivery (not their fault) customer service answered all my questions.

So pleased with Kids Ride On Electric Car.assembly was well thought out. Car looks great we will see how it goes over the coming months. Would highly recommend…

Horrible! Bought a pretty expensive gymnastics bar for my daughter, checking all safety requirements etc. Product arrived with wrong parts and incorrectly drilled holes ( very obviously wrong). Contacted costway who asked me to wait 4 days whilst they sought advice from factory to come back and suggest I re-drill holes myself. Requested full refund/ replacement and not heard from them since. Bought via Debenhams so challenging with them too.

I would highly reccomend this company and definetly buy from you again . I ordered a buffet side board which I was very happy with but 2 was ordered by misunderstanding so 1 quickly got returned and refunded back to my account .

I bought a 4 piece garden seating set back in June last year and this year had a problem with the sofa.
I emailed Costway customer service and got an extremely quick, polite and positive response. The matter was resolved within a matter of days, totally to my satisfaction! With this kind of follow up service, I would certainly buy from them again!

Fantastic company communication is 5* bought a reclyner chair which is great very easy to put together and so comfortable much that we bought a 2seater sofa same thing easy to put together we would highly recommend this company looking now to see what else we are going to order

Stainless Steel 3-Layer Oven with Thermometer Pizza Peel and Carry Bag is what I ordered unfortunately the table does not turn and catches on the side, bad design and cannot get through to customer service and no replies to my emails for a return
Update after back and forth with emails and the time of putting it together, I now have to spend more time taking back apart and repackaging it and sending it back so a lot of time wasted with no
compensation as this is no fault of mine, will not use costway again, they don't work for nothing

Do not order any goods from them. You cannot contact them via phone or email they do not answer and the email returns as not existing. I was given bad advice on an umbrella base which was not compatible with the umbrella I also purchased from them. I cannot get hold of them via phone or email.

Ordered the 3.3metre 360 degree rotating parasol a couple of weeks ago . When my package was delivered I was immediately surprised at the weight of the box, this was heavy to a point I could only drag the box along .

That weekend I decided to put my parasol together, this process was simple , but I’ll be honest , it would have been so much easier with 2 people to lift the parasol onto the base ….. when I say it was heavy wow !!

So parasol finally assembled and time to try it out . Everything operates really smoothly, the handle , the slider etc. When I tried to rotate the parasol it would not move, it was stuck solid . I reached out to customer service on the Monday and they have been really helpful, even sending me a video and suggesting I check the screws on the base as there are 2 different sizes. Schoolgirl error …. I’d used the longer screws in the top rather than bottom. Took me 10 minutes to change them around to achieve perfect operation.

I purchased this parasol to replace my old one and this is head and shoulders above in terms of quality ,the post is really thick aluminium and the ribs and material are extremely good quality.

I would not hesitate to recommend these products and company , probably some of the best quality parasols on the market currently.