Costway UK Reviews 

Terrible customer service, I placed an order for a basketball hoop £129.73 I also paid £3.78 for the seel protection, it turned up nearly 3 weeks later and the box was all broken and the backboard was shattered. I contacted costway and seel both useless but they said another one will be sent out but I am still yet to receive this. 5 weeks later and I have nothing feels like a scam

I purchased a garden umbrella online and ordered a table that attaches to the umbrella at the same time. I checked all the measurements to make sure it would fit before ordering it and it was all okay. Once received, it did not fit due to a bit that pokes out on the umbrella pole which I would not have known about due to ordering both at the same time. I then had to pay £7 to return the item or they offered me £4 to keep it, which is pointless as I can't use it. So I'm now £7 out of pocket.
Also, the instructions for the parasol and the base were very very poor. I won't be buying from this site again. Maybe off of Amazon as at least I can return for free via them!

Fraud! They sent a dehumidifier which is absolute garbage. Doesn't even do the job of a small dehumidifier. Complete lie. Big unit but 70 L/ but extracts less than a 2 L one. Complete con

I would not recommend purchasing from this company based on my experience with their customer service.

The dressing table arrived with a faulty LED mirror. After spending around three hours assembling it, I discovered the mirror did not work.

Their initial solution was for me to arrange and pay for a local repair myself, in exchange for a £20 refund on a £149.95 item. After refusing this, I was offered £40, and eventually £65 after many back-and-forth emails. At no point was I offered what I consider to be the obvious solution: a replacement mirror or a replacement dressing table with collection of the faulty item.

The only alternative offered was a full refund, but only if I dismantled the fully assembled dressing table, sourced packaging for a large item after being told to pack it back into the original box (despite explaining several times that I no longer had it), and made myself available for a weekday collection with no collection time provided. As I work full-time during the week, this simply wasn't practical. When I questioned why the item could not be collected fully assembled, I was advised to ask neighbours or family members to dismantle it on my behalf, which I found completely unreasonable.

In the end, I accepted a partial refund because the return process was simply not practical, not because I was satisfied with the outcome. I can only assume the return process is made so difficult because it encourages customers to accept a partial refund instead of returning a faulty item for a full refund.

Avoid!!

Offered a £20 refund on a item that cost over £140 and broke after 3 months of use . And told me to get it fixed which would have cost more that item . Now because item was returned using a DPD label which that company supplied moaning I didn't use " correct " label . Would bever use them again

The company will fob you off if you have any issue, I have a broken gazebo, they offered me 20% refund, I declined, then 50%, I declined, then a full refund, Shirley said a 3-5 day refund, no refund, contacted them, another 3-5 day refund, now being ignored, the company are a joke, i wouldn't order anything, save your money, buy something decent!!!

Product arrived in bad and damaged condition. I have phoned many times and tried on line to contact Costway but to no available so far. I am definitely not a happy customer.
Colin.

I would have given zero stars if that was an option.
I placed my order over a week ago and, so far, I have received neither an order confirmation nor the order itself. The communication from Costway has been appalling. I have repeatedly been told that the order will be delivered, but I still have nothing. The money has been taken from my account, yet no item has been delivered. I contacted DHL directly, and they advised that they do not have the parcel and that I need to contact Costway. However, whenever I contact Costway, they either do not respond or provide further false promises with no resolution. At this point, I genuinely feel like I have been scammed. Thankfully, I paid through Klarna and have already instructed them to stop any further payments and to assist me with getting my money back.

At just under £190 for a tall storage cupboard, price is very reasonable.

But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly.
Complex assembly- took 2 of us 2 hours without a break.
Delivery- nothing for 3 days then message expect it 8am-6pm
No human to speak to at customer service
order number uk000549416

DO NOT BUY. we bought a bouncy castle water park and within a few weeks it had a blow out tear. It was a battle to get our money back. They initially told us to sew it and sent us YouTube videos on how to sew! And suggested if I still don’t want to sew then send it to a tailor. It also clearly states in the warranty that sewing it would void your warranty! Also states that it would make the bouncy castle unsafe. After a back and forth argument they agreed if I returned the bouncy castle I could get a full refund. They told me they had arranged the return on the Wednesday so I waited in all day for nobody to turn up. After another complaint they finally collected it on saturday and I received my refund today. I loved the bouncy castle but it’s not good quality hence why we opted for full refund.

I should've read the reviews before ordering from Costway. AVOID.

I ordered an arcade basketball for a party, and it never arrived. The DPD tracking showed that it was damaged in transit, but Costway failed to inform me and when I followed up with them, there was no apology and they just asked whether I wanted the damaged item reshipped, rather than offer me a replacement item or a refund.

Update:
I've changed my review ranking to 2 stars since they've issued a refund after I posted a negative review.

The lack of proactivity and problem solving, however, makes me hesitant to use them in the future. They said they would ship a new item, not a damaged one, but they also mentioned they cannot guarantee that an item will not be damaged in the future since it falls on the delivery provider. While I understand that they don't have control over what happens on the road, there are some things within their control, such as how they package their items to minimise risk, etc.

Absolutely dreadful customer service. Sold my elderly mother a faulty item and then proceeded to completely ignore her for weeks when she tried to initiate a return. There’s no way to reach them by phone. I wish I could give zero stars. Do not buy from these people.

Absolute scammers, do not order anything from this company! They will happily advertise products as being in stock, take your money, not send the product you have paid for and keep you in an endless loop with their dreadful customer service team based abroad (the UK number doesn't work) meanwhile blaming the delivery company, who they will refuse to contact on your behalf. We needed to get our money back via eBay. Basically, they are thieves.

COSTWAY ARE SCAMMERS – Avoid at all costs!
I contacted Costway before ordering to confirm stock availability. Their customer service representative, Tiffany, assured me the air conditioning unit would arrive within 72 hours.
I paid £500 based on that promise. Over a week later, I still don't have it.
Every day I'm told it will be delivered "tomorrow," yet DX's tracking clearly shows they haven't even received the parcel from Costway. They're simply making false promises.
Customer service is completely useless. Every call goes to overseas agents who have no information and just repeat scripted responses. Their UK phone number is never answered.
If they'll lie before taking your money, don't expect anything better afterwards. Save yourself the stress and buy from a reputable retailer instead.

Avoid this company. Their customer service is not fit for purpose- and gave multiple excuses as to why my item never arrived. They even had the cheek to tell me to chase the delivery company, and " be patient". Well, I was for many weeks. But gave up and got a refund via Paypal. Dreadful. Should not be Trading.

I ordered a 12,000 BTU portable air conditioner at a discounted price. Two days later, I contacted the company to ask when my order would be dispatched, only to be told that my order had been cancelled.

What is concerning is that the item was still available on their website the following day, but at the full price. I asked why I had not been notified about the cancellation. If I had not contacted them myself to check the delivery status, I would never have known that my order had been cancelled.

Buyers should be cautious when dealing with this company. It appears that after accepting multiple orders at the discounted price, they decided to cancel them and continue selling the same stock at the higher full price, likely due to increased demand during the heat wave.

I intend to escalate this matter further and consider taking legal action as I believe consumer laws have been breached.

Cancelled my order claiming "no stock" – yet selling identical units at double the price!

I ordered 3 air-conditioning units from Costway during this heatwave at a great price. Shortly after, I received an email from "Joey" stating my order was cancelled due to being "out of stock" and offering a pathetic £15 voucher as compensation.

However, when I checked their website, the exact same 12000 BTU Portable Air Conditioner with identical specifications is currently available and in stock – but now priced at double what I originally paid.

This feels like a deliberate bait-and-switch. They accepted my payment, formed a contract, and are now cancelling purely to resell the same units at a higher price due to high demand. A £15 voucher is insulting and does not cover the extra £500 I would now have to pay elsewhere.

I have raised a formal complaint citing breach of contract under the Consumer Rights Act 2015 and will be escalating this to the Retail Ombudsman if they do not honour my original price.

Buyer beware: Do not trust Costway's "deals." If the price is good, they will cancel your order and relist it for double. Unethical business practice.

Refused my order as i live more than 5 mins from ipswich.i note you dont state local deliveries only.useless,waste of space company

I purchased the 8 in 1 inflatable park for my disabled son that came with a blower. When my parcel arrived it was wet through dirty and the box was ripped open. It had a large label on it saying not to trample or damage but turned up in a terrible condition.the blower it’s self was dripping with water so I’ve been unable to check the product for faults. I requested a refund immediately threw TikTok and was told by COTSWAY that they’ve refused it immediately to cover their reputation (I have the messages stating they were closing it for this reason!!)but wanted to try and sort the problem out. I explained what had happened they started to resolve the issues and then someone else took over and there was 0 communication between the staff. First I was offered £67 back for the blower (which would cost me £110 to purchase again) and £12 for the tubes that are all split and broken. I was then asked to send the entire product back after 13 days of back and forth. What was brought to make life alittle easier for a Sen family has turned into a nightmare. I’ve been unable to use it at all. STAY CLEAR OF THIS COMPANY!!all they care about is money and their reputation NOT CUSTOMERS!!

Awful company recenyly bought a bouncy castle which stated it came with blower but was sent without as apparently it doesnt come with one they are purposely misleading customerd