Costway UK Reviews 

Easy to navigate and order items

On the 10th February I ordered the king-size Costway bed frame through B&Q (DHL was supposed to deliver) and I never received the bed frame. DHL lied they tried to deliver and that they left calling card when they had not. I then had a hard time trying to get my money back.
Now I ordered the same bed frame Costway Kingsuize through Amazon (Amazon are a brilliant caring company) and DHL again are the delivery company, they were supposed to deliver today and NEVER delivered.
I have never heard of Costway before trying to buy this as frame but I am beginning to think it's not just DHL, maybe it's Costway Store to blame as well.
It's very upsetting as I paid for the bed and gave clear instructions how to get to my residential block. I am very disappointed. If the bed does not come I will not try to buy this bedframe from this company again and I will also make sure DHL are not the company delivering as they are the WORST in the country.
Update: bed FINALLY arrived BUT DHL delivery men DUMPED the 27kg box downstairs near the block entance where the two working lifts are located, that's right you read that right, two working lifs downstairs a d they could not beethered.
We had kept emailing the company ALL day and gave up waiting for delivery and my husband was going shopping only to find the delivery downstairs.
My husband DAMAGED his back bringing it upstairs, he could not move for a few days and he visited the doctor who is sending him for a scan of the back and he is on medicaton. When my husband bent down to carry the box his trousers split and straight away he got shooting pain so now waiting for hospital scan.
I have just today received an email via trust pilot from Costway company asking for my details and reference order otherwise they are saying they will not recognise this as as a real order, HOW DARE this evil uncaring company call my order NOT real, why would i go on line to write a review about something that is not true! I have better things to do then waste my precious time!
My only wish is that the ones responsible at Costway and DHL suffer the same unkind behaviour in the future what they done on to us, nasty evil people who do NOT care if they get their products and worse if they INJURE themselves. So i hope you all suffer the same fate in the future what you done on to us.

It really easy site to use ,,, I have used site before delivery are really quick easy

Bought 4 garden chairs.
Cheaper than anywhere else.
Arrived well packaged in 48 hours as promised.
Excellent communications.
Highly reccomended

Top seller good customer service a caring company thanks

Expected by Monday 2 Feb, we are now Wednesday 4 Feb and tracking says ‘Package is returning to’

Update 05 February.

I asked for a refund and they said no. Therefore I’ve decided to dispute the charge with my bank now. We are LITERALLY EATING ON THE FLOOR while waiting for this. I had high expectations.

But not really sure why it’s taking so long to solve this. I had a delivery problem for an order from Amazon who used DPD, I called them up and in 10 min it was solved. This is not great customer service.

Why not send a replacement product while the other is already returning to you?

I purchased a Costway double pram (tandem style) advertised as suitable for two children. It is not fit for purpose.

My child under 2 years old cannot fit comfortably in either seat due to extremely limited leg room. Even my 3-month-old baby does not fit properly, as the seat length and support are inadequate. This makes the pram completely unusable for the purpose it was sold for.

Despite this, I am now being told I am expected to pay return costs. As a parent alone with two young children, I cannot easily leave the house to arrange or carry out a return, yet this has not been taken into consideration at all.

Customer service responses have been automated and unhelpful, with no practical support offered for a product that was unsuitable from delivery. The lack of flexibility or care shown has been extremely disappointing.

I would not recommend this company to parents. The product listing is misleading, and resolving issues once something goes wrong is unnecessarily difficult

My wife bought a Costway tumble drier about 3 years ago and it has proven very effective. However, there is a circular filter that collects fibers from the clothes, and which we remove and clean up after each session. It has become increasingly worn and is now almost impossible to clean, so we contacted Costway and asked if we could get a spare part. They wanted all kinds of info about the purchase and the various parts, which we went to some trouble to search out and send to them. Today they reply to say that it is not their policy to sell spare parts to customers -- which makes you wonder why they asked for all the info in the first place. So if you own a Costway device please take care of it, because if something goes wrong you will have no chance of getting it repaired! We were very shocked to find a major company with such a ridiculous attitude. After all, if we bought the spare the money would go into their bank, so they would not be losing anything.

AVOID AVOID AVOID

I paid for an item that was never delivered, and despite this, the company has flatly refused to issue a refund. This is completely unacceptable.

Customer service was dismissive and unhelpful, offering excuses instead of solutions. There was no accountability for the failed delivery and no genuine effort to resolve the situation. Being charged for something you never receive is indefensible.

This experience feels like a complete disregard for customers once they’ve taken your money. I would strongly warn others to think twice before ordering, as you may be left out of pocket with no support if something goes wrong.

Excellent customer support throughout my purchase. Having initially contacted the customer service. Communication was excellent and an easy means of payment for my purchase, which was delivered quickly, safely and well packaged.

Whilst I am finally delighted with my HW52973 kneeling chair, I was not at all delighted with the assembly instructions. Nowhere on the packaging did it say that the chair had been provided by Costway. There was no picture of the finished article and you needed high magnification glasses to read the totally inadequate, unclear assembly instructions. I had to pay my handyman to assemble the chair. He has decades of experience and is always very efficient. He commented that the assembly instructions were terrible.

Ordered a vanity desk, half way through and over two hours of my time as a disabled person and there is a part missing. Told to put it back in the box when it is half erected and taking over my lounge space. Told someone would come back to me but customer service unable to resolve. So what is the point of customer service. Unsatisfactory.

Checking TrustPilot and can't help but think that if the firm have breached the guidelines for incentives then how can I trust any of these reviews?!

Purchased a corner play kitchen for my daughter's Christmas spent over 2 hours building this to find out it was faulty it was missing pieces and broken pieces very disappointed contacted the company asking for the missing pieces to be replaced they offered me £30 to keep it as it is which I politely declined as that piece holds that side together and it all moves without it, apparently they cannot send spare parts and will not refund untill I dismantle it and return the item will definitely will never use this company again be careful if you decide to buy from here

I had never heard of this company, I have to say the products I have purchased and the quality and delivery I can't fault. I have also had reason to speak to their customer service, again can't fault them, required a product I was purchasing to be delayed from their normally very fast delivery, done with no issues at all, delayed until the week commencing my requested date.
Highly recommend this company.

Ordered a beautiful cat tree super fast delivery very pleased. Would definitely recommend this company.

They cancelled an order without informing me due to an issue with the delivery address. If they had reached out to me before cancelling the order, the matter could have been resolved. I sorted it myself without their help. The item never made it in time for Christmas due to their poor handling of the situation.

Edit 26/12/25, this company is so clueless, they still can't find the order. I've illuminated them accordingly with the order reference.

I had some issues with the driver ,but when I contacted the customer service , she fixed and I received my order .
I would like to say thank you very much (Amelia ) she was professional and she helped me.

Absolutely professionals and very quickly evrithing was sorted

Costway have helped themselves to £179.95 from my bank account and then acted like my order simply vanished into thin air.

No order confirmation.
No email.
No reference number.
No product.

Just my money — gone.

After numerous phone calls, Costway repeatedly claim they “can’t find” my order. Funny, because my bank has no trouble finding it. They’ve confirmed:

The payment was successfully taken

The exact time of purchase

An authorisation code proving Costway received the money

Yet Costway somehow have no record of taking £179.95. So which is it — a system so broken it loses paid orders, or a company happy to take money with zero accountability?

Customer service is a masterclass in incompetence: endless calls, no answers, no ownership, and absolutely no urgency to return money they took without delivering anything.

I’ve now had to escalate this with my bank because Costway are either unable or unwilling to resolve a problem they caused. Paying nearly £180 to be gaslit and ignored is not shopping — it’s a warning.

Avoid Costway unless you’re comfortable paying for nothing.