Costway UK Reviews 

Went directly to their website rather than Amazon, which will make them more money. However, took a lot longer to arrive and then they rejected my cashback claim

I ordered an outdoor bar in may this year it arrived on time but when I opened the box a vital part was missing from it I tried numerous times to get in touch with the uk customer services to no avail which is supposed to be open until 5 pm so unless this problem is resolved I am left dangling

My advice would be avoid this company.
I was due to get my furniture on Wednesday and it didn't arrive. I emailed to ask where it was but got no response. It finally turned up on Friday but only half of it arrived. When I finally got through to speak to someone they said they would pass it on to their customer service team. A few hours later I got an email suggesting I give it a few more working days to see if it arrives.
Terrible customer service and they use DHL as their couriers and they are also next to useless.

Do not order with them! You can see quality of products and they don’t have a good return policy. We ask for return of products and they said we can have 10% back and keep it! They don’t arrange collection so it will cost us more to us than to them.
We are stuck with items we don’t want that are rubbish. The quality is awful
They take for every to reply.

The item is well described, looks pretty in the photo, and most of all I can pay in installments. Can't wait to receive this beautiful office chair.

Purchased garden table and chairs through Debenhams. Only got table delivered as one of 3 items
After several emails got a responce saying listing was a error and its only a table. Explained its not what i ordered i was offerred £10 refund
I advised table is no good on its own they said they would pick it up ,give me a date if 20/5/26 and advised I need to be at home .
Took day off work to recieve a email at lunch time saying cant come today, not enough notice.
I feel deceived and robbed ,stay well away from these and Debenhams

To add to this you will see Costway have reached out which i believed to try resolve situation .
No !!! i was asked to give more notice for collection. I suggested 8/06/26 this was confirmed by Debenhams. and this morning the replybby Costway from my review was they cannot arrange collection more than a week in advance try contact them on the 1/06/26.

They have misold me an item took my money left we with the unwanted item by making it impossible to return , cleary received my money by deception and making it stressful and difficult to get it back.
This has been going on 3 weeks and i do not believe will get sorted without legal intervention

Table was arranged for collection on the 1/06/26 and nobody showed. somone came on the 2/06/26 unplanned and i was not home .
I give up and cut my losses and kept the table i did not want

Now today they try to claim the trustpilot review i have left is intended for another company .
Another Deception this review is for this company obvioulsy we have been communicating about the purchase that they deceived me to buy .

Brought a shopping trolly from these on TEMU and the DHL delivery guy left it by my front door, i live it a block of flats fyi, then i get a notification that its been delivered to a collection point a far distance from my home, after work i went to this collection point to find it wasnt there and then go home no parcel there either, ive been back and forth with the costway and got nowhere, This situation is causing so much stress and anxiety i wish i had never ordered from them

Flat pack side table ordered Friday at 7.30p.m. Delivered Monday by 10.30.a.m. Order process and updates clear and true. Quality of product exceeded expectations.

I love the site. The goods are good quality and delivery is fast.

Product shown much larger in photos. Was tiny and pathetic in real life.

Reported the safety concerns on their product with photos on injured arm & product issues and requested for refund. Also repeatedly told them I had no way to find a printer in printing return labels and packing materials. Isn’t it seller’s responsibility to arrange collection at their own effort? They insist to arrange refund only after their warehouse can confirm receipt of the product return.

Good looks
Good quality
Free, and fast, delivery
Friendly and helpful customer service
So far I have purchased two desks, two bookshelves, a coffee table and a small table and they all have transformed my study area.

Only 2 yrs old and the tractor has developed some faults. On/off switch replacement part unobtainable so I’ll need to create an alternative switch. Also, steering on the child’s sit on tractor has seized so something else to repair.
Cheap for a reason. I will not be purchasing any more from this company.

Update: I originally bought the item via your Amazon advert in Dec 2024 - Christmas present. I’ve already contacted customer service and was told parts are not available. So my original review stands.

Update No 2
On/off button will not latch - replacement needed
Steering electric motor has seized - replacement needed
Children’s Tractor - TY327774DE
Order placed 14 December 2024
Order No. 204-3247942-2581902 (Bought in your Amazon shop)

Ordered the blow up slide and pool for the kids and it was sent within 24 hours and received within 48 hours. Easy to blow up and maintain what a great purchase. Will definitely be using this site again 😊

Do not buy a ride on car from this company - have spent hours trying to get the car to work.. no joy and a very disappointed nephew. The company refused to send another car, insisted I must dismantle the car and order another … after doing so, the next day it is refunded as sold out! Despite weeks of back and fourth emails. Never known a company to be so unhelpful when trying to resolve a problem. DO NOT BUY.

Ordered a ride-on electric jeep for my son with a guaranteed delivery date of Friday 17th April.

Part of the order (the wheels) arrived on time, but the main parcel was sent via DX Freight and never delivered. I have a little boy here still waiting.

After multiple calls to the courier, I've been told:

The address was incorrect (missing house name)
Then it would be delivered the next day
Then delayed due to staffing
Then “definitely tomorrow”
Then “out for delivery”
Then finally… still sitting in the depot

I contacted Costway for help and was met with a very dismissive response. I was told this was “nothing to do with them” because it’s with the courier.

That is simply not acceptable. As the retailer, you are responsible for ensuring the order is delivered as promised. I bought the product based on the delivery date you provided at time of purchase.

End result: a very disappointed child and a completely avoidable situation.

Poor service, no ownership, and no resolution offered.

Avoid!!!

Bought a children’s electric vehicle from them and it didn’t even last a year. Buy rubbish and you buy twice. I’ve learnt my lesson.

AVOID AVOID AVOID!!! TOTAL SCAMMERS TAKE YOYR MONEY AND DONT SEND ITEMS

Just bought a Costway height adjustable desk which arrived faulty. The desk will lift but won’t go back down. Followed all the instructions including watching videos. Instructions advise to turn power off and back on, but when we did that the desk would lift automatically. It’s kept doing this til it reached maximum height and won’t go back down. Contacted Costway to be fobbed off repeatedly, now they’re saying they will give me half my money back to use the desk at its max height. I’m 5ft4, it’s up to my chest!!! Absolutely ridiculous. All I want is the faulty parts to be replaced. Very unprofessional. Not impressed at all.

I bought a patio glider chair 8 months ago. I wrote them wondering if I could possible but 2 bolts that were lost. It had been moved about many times so I told them it was my fault.

They sent me a new set of all bolts and nuts and did not charge me.

I was well impressed.