Cowell's Garden Centre Reviews 

Large , beautiful and clearly very healthy plant received less than 24 after order was placed. Exemplary packaging-far better than any other nursery or garden centre I’ve yet encountered-and had been watered for its journey. Perfect.

I took delivery of four plants.......two Skimmia Japonica 'Pabella' and two Skimmia Japonica 'Finchy'. I wasn't 'pestered' to leave a review (in fact I wasn't asked at all) but felt I had to, so have done it independently. These plants are fantastic and I am very pleased with them. So pleased, in fact, that I felt I had to tell others about my experience with Cowell's. My order arrived promptly and the plants were extremely well packed.....in fact, the best packaging I have ever experienced and I've ordered quite a few plants online over the years. I also have to commend the expertise of the people I spoke to (prior to buying) when I had a few questions about the plants I wanted to buy. The people I spoke to were so helpful and pointed me in the right direction (with a touch of humour, I should add) When the customer services operator couldn't answer my questions I was immediately transferred to someone who could. I will certainly be buying from Cowell's again! My plants are now outside my front door and look so 'Christmassy'.......many have commented on them. I know they will grow larger (hope) as time goes by but, for now they are a fantastic feature, sitting in their pots.....when I eventually plant them into my garden, I'm sure they will be just as gorgeous. Well done Cowell's.....at last I have found an online plant source that I can trust....Merry Christmas to all staff at Cowell's.....

Another brilliant orchid from this Garden Centre!I received an orchid yesterday,it was so fresh and healthy,I’m delighted with it.Well packed,arrived quickly,really reasonable delivery charges,next day delivery.I emailed them as I was concerned the orchid wouldn’t arrive the next day and they replied within the hour.Would really recommend this nursery.

They had all the plants I was looking for at a good price, the website easy to navigate with good clear information about the plants. I was given updates about my order and delivery. The plants came quickly and were very well packaged in sustainable packaging. The plants were very good quality and a good size. An all round pleasurable experience. Thanks.

Ordered 18 October, delivered lunchtime 20 October in a one hour window and well packed.

Plants look really good.

What a 5 star effort!

Just had a delivery from Cowells, the Co had been out of stock for a particular plant, i added my email to be informed. got an email the other day that the plants were back in stock, ordered them and a couple more.
arrived quickly and really well protected. the plants are in great condition with plenty of flower buds.
Nice note off one of the staff.
Pleasant Co to deal with and fair prices for healthy plants.

What a pleasant experience!!! I order online the plants arrive in perfect condition... the staff are amazing 👏 after having bad experiences with other online garden centres... I must say this is the best and I will certainly be back !! Thankyou to your employee who gave great advise and very polite.

Just received my first order of two beautiful lupins. They arrived quickly and are good sized, healthy looking plants at a decent price. I would definitely recommend Cowell’s Garden Centre and I am sure that I will make more purchases in the future.

What fantastic service. The order was very quickly processed and despatched. This was the second time we had used Cowell’s for plants.

We received our plants today. They were very well packaged and arrived in very good condition. We would certainly recommend this company.

Thank you Cowell’s

Terrible experience took grandson to choose himself a swamp to look after and let him look and choose only to be tracked down in store by a member of staff whom verbally attacked us saying we had swapped sale items for non sale items swapped packaging around . This was totally disgusting to be accused not only did it upset me it upset my grandson . This totally spoilt his experience of selecting his own plant and if it wasn’t for the fact he would have been upset not to get the one he chose I would have left without purchasing a thing . I complained to the store and they said she accused us because they had had trouble in the store prior and staff were on edge about things like this . Well no excuse is valid for her unfounded abuse her attitude was disgusting not an example of customer service anyone should encounter. She totally ruined the whole experience for grandson and us be aware if you choose to visit the store you could be treat like this .I wouldn’t even give this one star it was well below but the option of no stars isn’t an option . Support local business and this is the customer service we got absolutely disgusting .

I was a little apprehensive to order from yet another online plant supplier but I needn't have worried, I ordered 5 x Lavender Intermedia Grosso. I was informed every step of the way to the delivery date.....they were beautiful specimens!
I will definitely buy from them again.

Just returned home with an excellent cherry tree which we are about to plant. I would like to say a very big thank you to Matthew for getting the tree into our car and his useful advice on planting.

I ordered 16 bags of slate online at a delivery cost of £17.50, we received an e mail confirming the order but no notification of delivery. On returning from a grocery shopping trip, we were stunned to find that the slate (16 bags) had been dumped on our next door neighbours front doorstep, still no notification of delivery. As we are retired it proved difficult to lift 17 bags of slate, our neighbours kindly helped. I have complained both by phone and letter, still awaiting a reply..... Such terrible customer service is not what I not what I expect from Cowells.

I bought 12 small ornamental grasses which
I ordered on Monday and received on Tuesday. They are all in excellent condition and were extremely well packed for the delivery. Each was separately wrapped and securely packed in the box. This was extremely good customer service. I have no doubts about recommending them and I shall definitely be buying more plants from them in the future.

Like many others ordered two plants in separate orders each arrived the day after ordering. Both plants in first class condition and postage charges reasonable when compared to other online sites.

Would definitely recommend

Excellent all round. I seldom write reviews but was so pleased with the service and quality of my plants from Cowells that I felt I should. I ordered Sunday, plants arrived Tuesday with frequent delivery updates. Very well packed and the plants were perfect. I bought a sarcococca winter gem in my order and the perfume filled the room as I opened the box. I will be using this company again. Thank you.

I have just received the best wrapped and protected live plant parcel ever. Absolutely no damage or lost compost. Excellent service. Thank you Cowell’s.

Today we bought a xmas tree to be told it was the last tree {displayed) no discount!!!! We took it home to put it up and found no stand.... waited 30 mins in the cold for it to be thrown in the box and branches have dismantled from the trunk of tree ........ in all honestly do not waste your time or money purchasing from them... happy xmas xx

As all other reviewers I found this company and their products and service etc. absolutely fabulous, recommend them as one of the best. Purchased some sempervivum, a little on the expensive side but good plants. Would use again.

Simply excellent - quality plants delivered quickly with no issues whatsoever. In a different league to most other plant selling companies