CPPDiesel Reviews 352

Took multiple days to get simple part shiped out. Didn't have tracking on the part till it was half way to house. An having problems with FedEx to get part.

Definitely would do business with them again. Very knowledgeable and professional

I have used CPP a few times now and they offer fantastic service and great prices but above all exceptional customer service

Great customer service, fast shipping,and they have all the small hard to find stuff know one else carries.

Very good selection of specialty parts (although I had to wait 2 weeks for drop shipping) I still got the right parts. Would recommend UPS shipping - (Fed Ex screwed up and dropped it at wrong place!)

I ordered a part and they shipped the incorrect part number, then attempted to blame me for ordering the wrong part and refused to take the part back and provide a refund unless I paid to return it. I had to get my bank to intervene and straighten it out because they wouldn't even answer the phone for me.

You sir, are a LIAR.

FIrst, your information is ALL wrong. It did NOT come from AFE, it was a Volant part. You would think you would at least research your lies a little better.

Second, I PLACED THE ORDER VERBALLY, speaking directly to one of your sales reps. I did NOT order anything online using a mobile phone. I very clearly told them what the application was AND gave them the part number. I even have the email reply from your rep where she argues that she told me that was the part I asked for when I spoke to her. How are you going to dispute THAT? You CAN'T. Because unfortunately for you, I even have the call log that shows the date and time I called your business to place the order. You might try remembering that it's 2017, and all of this is easily provable.

YOU then shipped the wrong part. YOU should pay to return it, not me.

Instead of continuing to argue with the customer and making up LIES, you should try putting that much effort into improving your customer service skills. Based on the many other similar complaints here, this is just the way you do business. Good luck with that.

UPDATE 1/2/18:
On 12/6/17 I received both an email and a phone call from Jamie at CPP stating that after reviewing the issue and seeing where some errors were made on their part, he agreed to send a prepaid label to return the item. I returned the item the same day he sent the label and confirmed via tracking that they received it on 12/8. To date (1/2/2018) I still have not received a refund, and all emails have gone unanswered. Calls to the company (to both numbers listed on the site and in their emails) reach a recording that states the company is currently closed and to call back within normal business hours (even though it IS during normal business hours and I have been calling for WEEKS!). Go ahead, try it yourself. 724-785-4022 or 724-785-4133.

This company has been nothing but a headache to deal with and they now have both their product AND my money and refuse to give me a refund OR the correct part.

Good shipping

Got exactly what I needed from a great seller that made it easy!

Ordered part out of Pennsylvania one state away eight days later still not here trucks sitting broken in driveway can’t even use it never again wil i order from cpp again

Quality OEM Cummings parts fast shipping.
Will buy again

Service sucked considering there always closed and won't ever return a phone call. What happened to being open Monday through Friday 9-5

Ordered part on thanksgiving day and had it Monday. Was not expecting that. I was pumped how fast it came. That’s awesome customer service there. Thank you

Don't order from them. On hold never call back.

Credit processing system wouldn’t process my payment and probably won’t get the Black Friday deal now.

45 minutes wait time phone.
Then 50 minute to call back to change order.
Now I will call back as my change did not refund credit card it did stop part of the order but no refund yet 9 days later