Crash Data Airbag Reset & Repair Reviews 

Just a follow up of my review 16thOct and response from Crash Data the response what’s exactly as I was expecting after reading other reviews from customers who dared to criticise this Company.
The reason to ask for a full test report was to enable to give information to a Fiat approved garage was to ascertain wether it was my vehicle causing the fault to module before taking it further with my local garage whom obtained the
previous 2 modules repaired by your Company who incidentally asked me to take it to Fiat,and yes I did get a report after speaking to you which was a slip saying spiked 14.6 volts,Fiat has now checked my vehicle confirming no faults only a faulty module supplied by Crash Data.
No I certainly was not unpleasant neither did my garage send me elswere or do they have the opinion you try fabricate about me,as for being a polite and decent human being by slamming the phone down when speaking to a customer as you did only shows someone as being rude and arrogant.
I stand by my opinion of this Company as not customer friendly at all or maybe it’s just the person who takes the calls

I have used this company twice and cannot fault their service. They are always prompt and deal with the problem. My latest issue was one where they were unable to repair my airbag ecu but were able to supply me with a brand new one with 2 year warranty and were able to programme it specifically for my vehicle so there was no need for me to have to get that done after fitting. I sent the old unit off on the Monday and got the new one back 2 days later on the Wednesday. Brilliant service and all very pleasant when I have spoken with them. I would definitely recommend them and would use them again.

Sent our module back and crash data had supposedly fixed it, yes worked on the first outing in the van, next time no it was back! So sent back again now it has another fault code and being offered a hefty bill to get sorted, not at all impressed

Sent an airbag control unit off for reset. Only to find on return that it hadn't worked and the airbag light wasn't off. Put in into Peugeot and they fitted a brand new unit after there was no fault codes to read. Emailed crash data and they didn't even offer a refund, even though the reset clearly didn't work. According to the OEM these type of resets are a gamble and dont always work.

I had an excellent experience with crashdata.co.uk. Chris demonstrated extensive knowledge in the field and was exceptionally helpful throughout the process. I wholeheartedly give them a 5-star rating and would highly recommend their services to anyone in need.

Excellent service, turn around with diagnostic advice, highly recommend

Module reset and returned within 72hs .fitted and now all is good, just hope I have no more trouble with this unit. Thy seem to be prone to failure. Fiat Ducato Motorhome. 2018

Just got my air bag Module back for crash data motorhome is now back on the road. Thank you very much 5*
25764

DO NOT USE THIS COMPANY
Their customer service is appalling and they are rob dogs,when l got my module back with the same fault still on it they wouldn’t do anything about it

I had excellent service from crash data I have written a review but can’t find it so feel compelled to write another the service is quick efficient and reasonable considering the cost of new units the unit was posted Thursday and refitted Saturday all working fine great job great service

Great company excellent service very professional as a mechanic I would highly recommend them, peugeot boxer 3 air bag ecu problem on our motorhome they sorted the problem out can't thank them enough

Our Peugeot Boxer motorhome air bag warning light came on, we sent it off on Tuesday, recived a confirmation email on Wednesday, that the module had been shipped back, arrived Thursday with a ticket attached to show the fault found, fitted the same day.
All up and running with no faults displayed on the dashboard.

I thought I would post a review as I have had a positive experience with this company so far. I have a Fiat Ducato and the airbag light came on. Sent for repair and returned and now the airbag and the seatbelt light is on. Decided to phone Fiat. Took it in and they were useless. £120 to tell me no airbag data on the module so can't do anything apart from whole new part. Phoned back crash data. Spoke to Chris this morning. He straight away asked if my mileage was flashing (which it is) and so he very quickly advised the ECU has not been fitted correctly, explained in detail how to check it and is also sent me a video to recheck it.
I will do this tonight and hopefully problem will be solved.
I am not friends or family just a complete independent person who is thankful for a positive experience. I have not had the same customer service from Fiat.

Have to say this is an excellent service with repairing my airbag module and prompt delivery turnaround within two days and also followed up with advice after I received the module back. The best part is it is fraction of the price than going to a main dealer or a garage to get resolved. Would highly recommend and will definitely use this company again if the problem reoccurs.

I sent an airbag module to this company for repair, they returned it saying it was repaired and told me to check the battery was holding charge as that was possibly the original fault, I fitted a brand new battery and fitted the air bag module. All was well for about 2 weeks when the airbag light came back on. I contacted the company by email and they advised me to send it back to them and they would again repair it but I had to pay again. I sent it off and when it was returned I asked them what was wrong with it and was it repaired but they just ignored my email. I tried phoning them but the girl in the phone was extremely rude.
I sent them another email asking was it repaired, what was wrong with it and did I have to do anything before I fitted it but their reply was short stating the module was sent back with a test report attached, the test report just said the module could not communicate with anything.
When I refitted the module within 5 minutes the airbag light was back on.
I wish I had read this companies online reviews before wasting my time and money dealing with them. Not a company I would ever use again. Cowboys.

Hi thought I ought to leave an review to try and save other people having trouble with this cowboy company, had my airbag module repaired?????? With this company only to have the repair failed first time out with my campervan, ie light back on, on phoning them up got this really rude guy with a very bad attitude problem!!!
On explaining to him the response was I quote
"SO WHAT" what do you want me to do, SEND IT Back for another repair???? Another
£84!!!! Don't think so!!!!
So a Warning to anyone thinking of using these cowbows with a very bad attitude problem "DON'T"
Ps just check their other feedback from honest people
The positive feedback must be from family and friends????? Certainly not from genuine customers that have paid money to these thieves!!!!!
I have just read your response to my honest and correct review, you did say so what, what do you want me to do!!!!!! That is the reason I was upset at your inappropriate reply that was not warranted, if you cannot accept any truthful negative review then you should not be dealing with customers that keep you in business, I stand by what I have wrote, you know that is what you said, and reading other customers negative reviews on your company, you are not a good person and need to learn some manners and go to some customer service training

Disgusting company to deal with. Ecu returned full of faults and then was told it was my fault and hung the phone up. Save your time and money and use a more professional company

Thanks for your reply.
I carried out a job on the information given by the customer as in fact the car had been in an accident to the drivers door to which the fault was stored.

The repair was carried out and the module bolted back to the vehicle before energising the module.

(Lost my sh!+)
Really? You wasn’t very helpful and damn right rude from the off. And even the customer who sent it said they had the same issue with you to the point they had to keep calling to get the unit returned.
Hanging up the phone is very unprofessional, I even apologised for the noise in the back round of my workshop yet I’m the one that lost my sh!+.

Anyway module has been sent to another company who I won’t name who insist that it’s definitely nothing I have done.

Maybe this has all been a misunderstanding and I apologise if you thought I was rude but being a Welsh man I’m sure you can understand I’m really not rude.

Wish you the best of luck in your continued business but I won’t and can’t recommend you from my experience.

Thanks.

Great quick service all questions answered. From sending to getting back 3 days. Will recommend to anybody with issues with ECU faults.

The service provided by this company was first class:

Made the payment for the service and return postage on-line.

Posted to them from South Wales Monday afternoon. They repaired the unit Tuesday and posted same day. Back in the car (fixed) by Wednesday lunchtime.

Return post even included a small pack of Haribro to chew whilst re-fitting - well pleased.

I sent my airbag module off after they said it’s a common fault and they’ll be able to fix it for me. Upon getting it they advised it’s not faulty and wanted me to pay more as they couldn’t fix it- then returned it a few days later. Not impressed, not kept updated and feel a bit stringed along, and they broke promises along the way as kept saying they’ll advise a garage which can help but never reply nor let you know the status of the repair