Cratejoy Reviews 

I used cratejoy as part of my Christmas shopping this year. I tried three different vendors - Books - BBQ - Baking. All three were as described, good value, and my kids enjoyed them.

Cratejoy is so easy to communicate with. Their customer service is stellar.
Not only does my three year old granddaughter jump for joy when the packages arrive, but her big brother can't wait for her to finish playing so he can have a turn!

So many different boxes to choose from! I love the variety: lifestyle, food, games, clothes. Great service

I love being able to try out new things and trust that everything is secure through a single system. It is easy to subscribe, pause or cancel multiple subscriptions from one account page as well.

My experience with Cratejoy has been great! I ordered several subscriptions for Christmas. The recipients have loved the merchandise in the boxes!
Tank you!

Order books for cratejoy which I should have known it was a scam paid my hard earned money for a 3 month subscription an cratejoy doesn’t have a way to contact them the seller doesn’t have a way to contact them I hope someone takes these SCAM ARTISTS TO COURT!!!

Tried to purchase a monthly subscription book box. I paid $300 for a year's subscription. One box was sent with two books in it and that's it. I've tried to contact customer service and haven't gotten anywhere. So frustrating.

I signed up for a monthly box that charged quarterly then closed. CrateJoy charged me every 3 months for the program then charged me 2 months in a row for a 3 month subscription. They refunded the second charge but when the program closed down, I was still out a month worth of charges that they kept saying they refunded. They didn’t. I will never use them again and I wouldn’t recommend them to anyone especially to subscriptions of more than a month. Their customer service stinks and you can’t escalate. So disappointing.

No joy for sellers either. Their extremely high fees, lack of transparency and shorted payouts have been an issue. If you reach out to customer service they can’t give any direct answers to when things will get fixed or address payout concerns. They have had no communication about issues with sellers and it’s been up to us to bring them up and I doubt they would have even addressed this had we not investigated it on our own and brought it up to them. As crappy a service as it is for customers it’s even worse for sellers.

I paid for a digital gift card. They failed to deliver a digital gift card...I haven't received help for a digital gift card. They literally can't even deliver an email to someone much less a subscription. No customer service, no support. Do not purchase from CrateJoy. If it isn't a scam its hard to tell it apart from one.

I would give them 0 stars. I ordered a gift subscription and none of the orders were received. I can’t seem to find a way to cancel the subscription (even using the instructions they give). There is zero customer service… no phone number to call just email with an automated response. I would never use this company.

I would give this company 0 stars. The product was terrible and I was automatically signed up for a subscription which I would never want! I bought a 3 month subscription for a gift! I would never had signed up for another 3 months.. if I had wanted 6 months, I would have signed up for 6 months! No way to cancel or talk to any customer service representative! Do not buy anything from them!

I ordered a book subscription for my daughter. They charged my card, sent an email saying the shipment was sent, the tracking number says Shipment Not Found, and the seller is no longer on Cratejoy. Customer service is a joke, no response through chat or email. I cancelled but I don't get a refund, they just tell me I'll stop getting books at the end of the subscription year, but I never received any of the books.

I ordered 2 Christmas gifts ….2, no subscriptions, but somehow they keep charging my card and shipping stuff. There is no way on The web site to cancel or contact cratejoy. They tell you to contact the seller, but you can’t find out who the seller is or how to contact them. It’s a complete joke! Don’t do it!

I ordered a book club for my daughter. They have been saying it will arrive in 5 days. Their link to a bot never results in any reply from the bot or the company. Well Christmas is over and the “shipper” says 5 days. 😩 I’m thinking of figuring out how I paid them and contact my credit card about it.

I'm a top seller that's been on there for 5+ years and every day there's something new and horrible. Their "engineers" don't know what they're doing. I won't get into the long list of complaints. Save your time and money. This platform BLOWS.

(1) I specifically ordered a single box, not a subscription. I confirmed this before paying and confirming the order. After this, CrateJoy immediately ADDED AN OPEN-ENDED SUBSCRIPTION TO MY ACCOUNT WITHOUT ANY NOTIFICATION.
(2) I need a delivery date, and they told me to use the "Contact Seller" option on the item page. There is no such option. Now they stopped responding to me. Apparently there are businesses with crappier service than Amazon, since they can always estimate third-party deliveries.

Purchased 3 subscription boxes from Cratejoy. Accepted the payment have had not heard another word from them. Tried to contact them through their website, they did not respond to my initial request after the robot types "how can I help you".

I paid for a year subscription, and have only received 2 monthly shipments out of 13, because I was to receive a free shipment. Cratejoy unformed me I have been canceled, and that the store is closed. Difficult to find how to resolve my situation.

I ordered a year subscription for a quarterly box of knitting supplies from KnitWise. I received two boxes. They then notified me that they were going out of business but promised to fulfill my subscription. I have not received anymore merchandise or the return of my money. I've written KnitWise twice and Cratejoy as well. Neither have responded to my emails.