Crave Reviews 306

My wife subscribed to the basic subscription but 4 ads is a little ridiculous, Crave is taking a monthly amount from us while collecting ad revenue! Plus for my tv show/movie to black screen with only audio playing is just stupid! I had to restart my app to be able to resume my entertainment and it’s not worth it to be honest!

Crave you need to chill! Cost for ad free streaming is actually abominable...and if you dont pay, have your remote in hand for when all those Ads start cuz that volume?!? WOW!!! I generally have my TV on a low volume to begin with but find myself fighting for my life scrambling to the remote to turn that volume down when the Ads start. Choosing my ear drums over Crave

This site is ridiculous. Even after getting the full premium subscription it didnt let me watch multiple tv series. They all still have little pictures of a shopping cart and cant be selected. Remembering this is with paying for the expensive subscription!! This site is full of shit !

Shitty Bell App. They have the audacity to tell me that my TV is too old to support. 2018 Samsung! Right now i am going to buy a new one, so Crave can support it. May be they are in the bussiness with Best Buy. Only keep away other american apps from the canadian market, useless Bell, i hope they go out of bussiness

I miss the old setup. Too many pages to go through. My sister renewed the app and we are canceling Crave. Too much effort to find a show through scrolling.

Terrible streaming service half of the movies are in French and they don't have the best selection! I don't recommend this streaming service to anyone for $22 a month for one of the worst streaming services out there is why they have such low reviews

I have been a crave client for over 6 years on an annual plan and at the renewal date, they change my membership to monthly instead of annual. I have to call each time and ask for the monthly chrages to be waived. The agent repeats constantly the same verbage. Need to ask for a supervisor from Canada to call every year.

We are unable to stream anything because it buffers every five seconds. A scam. Owned by Bell, another scam. Impossible to get your money back once you have realized that you have paid for something you are not getting. Don't do it.

Absolute shite.

It will randomly give off an error and the ONLY way to get around it is to uninstall and reinstall the app. It stores way too much garbage on your device and the shows and the selection of movies and shows is mediocre at best. Everybody working at Bell should be embarrassed their company pumps out garbage like this.

9 ads within five minutes. At the eighth one it froze and didn’t start again. I turned it off.

Would rate less than 1 if possible. It’s nearly unusable. Everything was fine for months, but one day it had updated and signed me out and ever since, any show or movie can’t go 15 seconds without the visuals freezing but the audio continuing. This causes them to fall out of sync often. I already had wanted to cancel due to the quantity of ads an the insanely loud volume of ads compared to the actual content. Terrible service.

***Edited January 16,2026*** The BBB has closed my case as Crave TV failed to respond after many attempts. They have fixed the closed captioning issue on Roku devices. But the insane price for ad ad free tier -oops that doesn't exist anymore- I won't be back.

October 04,2025, I renewed my ad free subscription for another 6 months for $92.00 plus tax. No issues until about a week ago when ads started popping up on "My Crave". I paid for ad free and expected to NOT have ANY shows listed with ads. They are calling it "Bonus Content". Now when you look at subscription offers on their webpage, that Bonus Content w/ads is showing but did NOT show when i renewed my subscription. Since that is what I paid for, I fully expect removal of any show with ads from my account until the end of my subscription. The only way that ads should show is if I renew because now it states that fact. But paying for ad free and then getting ads is so wrong at so many levels.
Now on to technical issues if using Roku devices. Very recently Crave app updated on Roku for the better. They no longer cut of the endings of shows. It was a huge improvement. But they had to screw with the updated app a few weeks later. I turned it on one day and a forced closed captioned choice had to be made or you could not get back to any show until you chose. Note you CANNOT make this CC captioning to stay off. So each day the moment you turn on a Crave show, the captioning comes on and you can only manually turn it off.
End result was a fantastic update for only two weeks before they screwed it up and put ads in an ad-free subscription.

Outrageously slimy company. Be extremely careful about communications with them and with unsubscribing. Bit of a complicated history, but their customer would not stop the automatic renewal of the subscription. I spent hours trying to get the renewal cancelled as I had cancelled the subscription last summer. ANd replied to their renewal notice, even though it looked like a scam (found out later it is a no reply address). ANd SHaw had billed me for it for months as well as having a subscription and no one would refund me for the double billing. THen the cherry on top, customer service said enjoy next years subscription - the one they put through despite it being cancelled, and the one I spent hours fighting! ANd then the manager says thank you for your subscription.

I'm so close to ending my subscription. For this price I expect better performance. All the movies I want to watch are all in French. I don't know French. Now when I do try to watch a movie it's freezing every 10 seconds making it impossible to watch. I timed them. If things don't improve after the next payment I'm done with Crave.

I have a free Crave subscription for 2 years that came with my Bell account so I shouldn’t complain… But I will complain because of the ridiculously excessive number of ads for the base service. For example in a competitor base service I have maybe 1 or 2 ads maximum per episode. In an episode of a series I wanted to watch on Crave, I stopped at 16 ads… That’s when I decided that was enough… Was so frustrated my blood pressure went up… Well they’ve seen the last of me

J'ai voulu modifier mon abonnement quelques heures après l'avoir payé rien à faire. J'annule mon abonnement mais ils ne remboursent pa

Actually the worst streaming service out there. Terrible closed captioning, constant buffering (even on high-speed fiber internet). Low quality at high cost; typical of a Bell company.

Unreasonable and sub standards customer service.
I cancelled my subscription on the very last day of my subscription, hoping to see if there are any specials for Black Friday. However, they have already charged my credit card for the renewal which should be charged the next day. I reached out to CS and explained to them I don't wish to continue the subscription and asked for my refund. They refused to refund me and cited that they have sent me a reminder before and I shouldn't have waited till the last day to cancel my subscription, and I should have bear in mind the time difference of where they are located. How am I supposed to know where they are located??? They charged me my local tax rate, then it should be based on my local time. I canceled before the renewal date based on my location time, how can they charge me before my expiry and refuse to refund me when I cancelled before my expiry??? They can show me all their fine prints but hey, can't they extend a little grace if they think I was just 3 hours late to cancel my subscription due to the "time difference"??? Who is the customer here?

Tried to cancel subscription service 2 days after auto-renew. I cancelled online a few days prior, but there seemed to be a glitch because the cancellation didn't go through and my account was charged. Company refused to issue refund, which seems like a predatory policy to capitalize on mistakes or forgetfullness

I've been a member for over one year and unfortunately I have to say it's probably the worst streaming app I ever experienced. I use a Nvidia TV Shield and I get an error message on probably 40% of their content. I emailed, called and chat many time with their technical support and no one ever was able to help me. After a while every technician just either dropped off the call or stopped replying. To say I am disappointed is an understatement.
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