Creativeecommerce Reviews 48

I’m very particular when it comes to who I work with, especially on anything technical or conversion-related, so I don’t leave reviews lightly.

Creative Ecommerce stood out because of their attention to detail and how clearly they communicate. They took the time to understand what mattered to my business, explained their recommendations properly, and didn’t push unnecessary changes just for the sake of it.

Execution was clean, timelines were respected, and any feedback or revisions were handled quickly and professionally. What I appreciated most was that they focused on practical improvements that actually made sense for a business, not generic advice.

If you’re a Shopify store owner who cares about quality, clarity, and working with a team that actually knows what they’re doing, Creative Ecommerce is worth working with.

I am writing this to warn others after a terrible experience. I paid for my website in full, and since then, the owner, the owner , has completely vanished.

I have sent three formal emails requesting an update or a refund, and I have received absolutely no response. I have noticed several other 1-star reviews appearing in recent weeks, so I am clearly not the only one dealing with this ghosting behavior. It is not a surprise to see the reputation of this business collapsing.

Because of the total lack of communication and failure to deliver the service I paid for, I have now instructed a solicitor to handle this matter and recover my funds. Avoid this company at all costs.

I’ve had a lot of interaction with the team at Creative Ecommerce while getting my own business off the ground, and the experience has been great.

They’re extremely knowledgeable from a technical standpoint and clearly understand how ecommerce actually works in the real world. Any time I needed advice or had questions, they were quick to respond and always gave clear, practical guidance.

What really stood out was how fast everything was and how helpful they were throughout. Communication was easy, turnaround times were quick, and the level of support felt genuine rather than transactional.

If you’re looking for a team that knows their stuff, moves quickly, and actually cares about helping you, I’d definitely recommend Creative Ecommerce.

I am sharing my experience to help others make informed decisions and help them avoid the financial loss we have experienced with this company.

I engaged Creative Ecommerce for a Shopify project that was presented to me as a three-month fixed-deliverable agreement. After three months of payments, the work remained incomplete and not launch-ready. The templates provided were incomplete early-stage drafts presented on Figma that required substantial additional hours to finish, and key deliverables that were part of the initial proposal, including automation, B2B migration, and functional templates, were not completed.

When I raised concerns an additional payment was taken from my credit card without my approval or consent (within half an hour of the concern being raised).

The owner then stopped communicating with us and even changed his email so it bounced while we were trying to resolve this.

I am now dealing with the matter through the formal legal channels to reclaim the £8000 lost.

I would strongly urge others to proceed with extreme caution.

I came across Creativeecommerce’s ad on Instagram, and something about it immediately caught my attention. I reached out and connected with Haroon, who turned out to be not only a great person but also an excellent sales professional. His communication skills were spot on, clear, and effective. What impressed me most was how quickly he conducted a brief website audit and highlighted ways to improve the conversion rate of my current site. I truly wish them all the best and am confident they are on the path to becoming something big.

As a Founder / Owner of a business it's hard to find good legitimate businesses that will put effort into the business like you want them to.

I originally took a punt based on a meta add and signed up for a growth plan to focus on 3 pages which I expended to the entire website once I saw the work completed..... This a lone should be the only feedback needed.

At this stage design is complete for the entire website and development complete for the initial 3 pages as part of the growth plan.

My project manager Dan Q was knowledgeable, reliable and delivered on time and in full.

Great experience so far and would highly recommend - Based in Australia.

Hamzah is an incredible project manager and communicator. It was a pleasure working with him and his talented team of developers!

After communicating the initial website challenges around conversion rate optimisation in our website, I jumped on a call with Haroom. He had done an initial audit on our site and came back with a lot of helpful findings and recommendations. He was very patient, professional and knowledgeable.

If you are have a website that is struggling with conversion rate issues - I'd highly recommend speaking the the team!

I have had a wonderful experience working with Creative Ecommerce in building the landing page for my store Oro + Earth.
From the start, I was able to meet with the team and discuss what I was looking for. From there, the designers, developers and account manager I worked with were responsive and clear on the vision I had.

The team supported me in bringing my ideas to life and building a landing page that I am really pleased with and is converting well.

I found the team to be really responsive and attentive to details which made the process feel stress-free. Looking forward to building the rest of my website with the Creative Ecommerce team - thank you all so much!

I used their e-commerce figma and shopify theme bundle. The quality received was sub-par with inconsistent and cheap looking templates, a lot worser than a shopify free theme and did not match the quality what was advertised. The tutorial covers how to use gempages and build a product page, something available free of cost. Are you kidding? Youtube videos can teach that. I felt cheated and left with loss of the entire money paid. Do not use their services.

I work with Creative Commerce on an on-going basis to improve and upgrade my custom website design and store functionality in Shopify. They are fantastic. Our brand needs a team that have an eye on design as well as functionality and CC have this. They interpret the ask efficiently and always present a very clear visual project plan and management journey. The results are always how I want them, and the team is calm and receptive to feedback as we go. They work quickly, communicate extremely well and never say anything isn't possible!

Working Hamzah and the Creative Commerce team has been a breeze! Very professional, excellent communication, and super proactive across the board.

I've been working with CreativeEcommerce for over a year now, and the value they bring to our business is really strong. We've collaborated across 4 of our brands, which I think speaks volumes about the trust and confidence we have in their team.

What truly sets them apart is the level of care and consideration they bring to every project. Unlike many agencies we've worked with in the past, they go beyond surface-level delivery.

One of the standout moments was their handling of a full website migration from WooCommerce to Shopify which included a redesign and a data transfer of over 100,000 customers - all completed in just 8 weeks. They’ve also supported us in various critical moments when unexpected technical issues have come up - their responsiveness and expertise has been invaluable across the business.

We've continued to work with them across multiple CRO initiatives, and their consistent delivery and input make them an integral part of our team.

As I said, we've worked with a lot of agencies over the years, and I can say with confidence that the team at CreativeEcommerce is one of the best; efficient, thorough and always a pleasure to work with.

Highly recommend!

I took a chance with this company after being let down by many other companies, instantly I seen a huge difference in the quality of service they provide, from scheduling a call on the same day to even discussing the smallest of details for over an hour. Hamza and the rest of the team took their time out to understand what my vision and requirements were then put it into action taking my website to a whole new level. We worked on this for 4 months and I have to say I can’t find a fault at all, Hamza and the design team are very patient allowing me to change designs multiple times and also going above and beyond by creating 3-4 different design variations so I can visualise and understand better. I have already seen a huge improvement in every sector of website and I have to say I feel like I’ve got way more than what I paid for. Worth every penny and i have already told the team that I’ll be back in future for more websites etc. I’ve worked with 4 different designers in the past and some of them were also extremely good but this company showed me a whole new level and I would high recommend them to anyone, it will be the best decision you make for your company. It’s been an absolute pleasure.

I saw this brand everywhere on my instagram & learnt a lot from the videos

After seeing an improvement in the conversions on my website I booked a call & learnt a lot from Naail.

He explained other issues on the site & showed me the past projects they had done with other brands

I signed up for their 3 Growth Plan and they finished the site in only 2 months, they were really helpful throughout and now the new website is up I made 3 times more sales this month than last!

The team was awesome throughout and I'm staying on with them on a retainer, I'm able to pay for this with money I didn't have before, investment is definitely worth it !

Just wanted to thank the team for their help, i will be scaling my business this year thanks to a functioning website, something which I didn't even know I was lacking.

Thanks to the whole team

I SPEAK FROM PERSONAL EXPERIENCE - DISAPPOINTING AND COSTLY

I paid £2,000 upfront for Shopify development and unfortunately, the experience fell far short of expectations, leaving me unable to reach any satisfactory resolution.

MY EXPERIENCE:

SALES PROCESS: During initial consultation, I was shown an impressive portfolio of established brands that gave me confidence in their capabilities.

DESIGN OUTCOME: After 3 weeks of meetings, I received a Figma wireframe that appeared to heavily use elements from my own design inspiration that I had provided to them - ironically, that was the best part of their submission. The remainder differed greatly from my brief and showed a complete lack of understanding of my brand identity and requirements.

COMMUNICATION CHALLENGES: When issues arose, I found it extremely difficult to arrange direct calls with leadership. No phone number was provided despite my requests via email and Slack. As soon as I requested a refund, the founder refused to call me - he wouldn't take 5 minutes to sit in the seat of a frustrated client and understand my concerns.

SPECIFIC ISSUES ENCOUNTERED:

- Failure to address concerns: My feedback about the design was not adequately considered or addressed
- Wall of silence: Complete lack of response to my refund requests
- Contradictory communication: The founder said the cancellation decision was mine, yet refused to process my refund request
- Passing responsibility:Weeks later, he directed me to email the support team for the refund, who then stated they would not refund any portion and instead wanted me to "use up the retainer time" - completely missing the point that I no longer wanted to work with this team

ATTEMPTED FAIR RESOLUTION:

I tried to be reasonable and fair. Three weeks ago, I emailed the founder suggesting: "Please charge me for the wireframe delivered and refund the remainder." Instead of professional dialogue, he called me "bizarre and abusive" for expressing legitimate frustration.

FINANCIAL IMPACT:

- Initial design did not align with brand requirements
- Difficulty reaching resolution when expressing dissatisfaction
- Only received a poorly designed Figma template for £2,000
- They also reinstated a direct debit mandate for a further £2,000 in breach of the terminated agreement

PERSONAL IMPACT:

As a solo director managing both family and business responsibilities, this experience has caused significant financial and emotional stress. When I communicated that I wasn't receiving emails the founder claimed to have sent, I provided an alternative email address - those emails never arrived either.

MY HONEST ASSESSMENT:

I feel robbed. After paying £2,000 upfront, all I received was an ill-designed Figma template with no willingness from the team to communicate or find a resolution. I had no faith in their ability to bring my vision to life and no longer wanted to work with them - this was never acknowledged.

When I cancelled before the second payment was due (as per contract terms), I was still expected to pay additional amounts despite not approving the work delivered.

*SERIOUS PRIVACY VIOLATION - UPDATE:

The founder has now committed a serious breach of my privacy. In response to this review, he has posted screenshots of our private business correspondence on a public platform without my consent. This violates both data protection law and our commercial confidentiality agreement.

When I sent a formal legal demand for removal, he responded with what amounts to extortion: 'If you'd like our response to your review taken down, then delete your review and it will disappear."He is literally using my private data as leverage to suppress this honest consumer feedback.

This behaviour demonstrates exactly the unprofessional conduct I experienced - instead of addressing legitimate concerns, he retaliates with privacy violations and attempts to silence honest reviews through intimidation.

AVOID THIS AGENCY. Based on my experience, they:
- Do not communicate effectively to resolve client concerns
- Will not provide refunds even when work doesn't meet expectations
- May violate your privacy if you leave honest feedback
- Use intimidation tactics rather than professional resolution

I strongly suggest thoroughly vetting any agency's communication practices and refund policies before committing to large upfront payments. Most importantly, be aware that honest feedback may result in privacy violations and retaliation.

Save yourself the stress and potential privacy breach I experienced.

It has been great working with Nail and his team. Thank you for completing the work on time. I highly recommend them for any web development work.

It was an absolute pleasure working with Hamzah and Naail at Creative Ecommerce. They are beyond professional and did an exceptional job redesigning our website for Count On Sheep, our crypto accounting firm.

The communication throughout the project was outstanding. They took the time to truly understand what we were looking for and delivered exactly what we envisioned. They consistently hit deadlines and stayed on schedule, which is rare and extremely appreciated.

I can't say enough good things about this company. If you're looking for a team that combines professionalism, creativity, and reliability, Creative Ecommerce is the way to go. Highly recommend!

Excellent Service, brilliant communication, beautiful website.
Naail and his team at Creativeecommerce went above and beyond to completely overhall our website on Wix. Not having a tech background, Hamzah was brilliant at walking us through the design process and worked very diligently with the design team to execute our vision with great attention to detail.
Creativeecommerce have been a pleasure to work with, we are delighted with our new website which is fresh, modern, on brand and most importantly functional. When it came to launch there were no teething problems or glitches and the entire switch over was handled very smoothly. Their aftercare and support has also been top notch. Highly Recommend.

Thank you Naail, Hamzah and team!

Mohammed Alami and Hemza have been extremely helpful and professional from day one. They built a website for my dates brand and the whole design process was very smooth. What I really appreciated is how much attention they pay to detail. Nothing was rushed, and they made sure everything looked and felt right before going live. They’re easy to work with, always available, and genuinely care about delivering a great result. Highly recommend working with them.