Credit9 Reviews 4.186

Our rep Dylan was awesome! Super helpful and knowledgeable with all of our questions. He also did a great job with following up the next day with our paperwork. Looking forward to working with him!

Paid off my loan in full, and almost 6 months later it is still on my credit report as an outstanding loan, doesn't show any payments made at all. I have tried to contact them directly and have never gotten a reply. Other than that I have no complaints. But they are impacting my credit, the one thing they promised to help me improve!

UPDATE March 23, 2024:
On March 5th you replied to a review I made of your company on TrustPilot. You said you would fix my concerns, since I opened a loan with you in July 2023 and then paid off in October 2023 and it still shows on my credit report as open and unpaid.

Here it is March 23 and nothing has changed. My credit report still shows the loan open and unpaid, no payments made, even though it says 100% of payments made on time, no payments have been recorded. Even though I made an ACH payment for the entire $23K loan in October, it still shows open and unpaid. TWENTY THREE THOUSAND DOLLARS OF UNPAID DEBT ON MY CREDIT REPORT!

Please let me know if you have plans to resolve this for me, or if I need to take steps to resolve it on my own. If the reply to my review was just lip service because it was a public review, let me know. I have emailed in the past and tried to chat with your chat bot on your website with no results. I just want this removed, the account showing paid in full and on time and closed.

UPDATE March 25, 2024:
Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced regarding the status of your loan on your credit report. Your concerns are of utmost importance to us, and we are committed to resolving this issue promptly.

To address your specific case, we have arranged for one of our specialized agents from Credit9 to reach out to you today. They will work closely with you to investigate the discrepancy in your credit report and ensure that it is resolved accurately and efficiently.

We understand the frustration this situation may have caused you, and we assure you that we are taking every necessary step to rectify it. Our goal is to ensure that your credit report reflects the accurate status of your loan as paid in full and closed.

Please keep an eye out for a communication from our Credit9 agent, who will guide you through the resolution process and provide any assistance you may need along the way.

Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve this matter promptly.

Thank you for your continued trust in our company.

Warm regards,
David Valenzuela
Client Services Coach | Office of the President

UPDATE March 27, 2024:
Today is Wednesday. March 27th. No one reached out to me from your company on Monday, March 25th, or Tuesday, March 26th. No voicemails, no emails, nothing. I also noticed that when I try to log into the Credit9 and Americor website or app, and the Reliant portal, I get an error now, and when I try 'Forgot Password' it doesnt work. I still have the original signed contract, emails from several people at Americor and Credit9, I have many screenshots.

I dont get this. I follow through, in good faith, with what I was supposed to do. I pay off my loan early, sorry you didnt make an exorbitant amount of money off of me, and all I want is for this loan to show PAID IN FULL and the account closed on my credit report. You all never reported one payment to the credit bureau while I was making payments. Currently it shows no payments made, ever.

Please just report to the credit bureaus that my account is paid in full, on time, and closed and I will be happy.

Please and thank you!

Wonderful in every way.

Amazing staff quick to respond your concerns.

Very upfront with their customers and willing to help out with their service

I was very surprised

Not happy with how I was pressured into this loan. They made it sound great, but the interest rate is horrendous and my payment has put me back into a hardship. I have tried using other means to reach out but all I get is crickets. So this is why I’m leaving my review here.

Got us out of a bad situation and helped us get back on our feet. Took some time but overall very helpful service

thanks for all your help and caring to help us have no debt from credit cards great job thanks again

Alex went above and beyond to help us. Dealing with me he must have patience of Job. I’m almost deaf and any preschool kid knows more about a computer than I do. I do all my Wi-Fi activities on my phone.

From the start i thought this was going to be a hard process, but every single person i have worked with have been patient and professional. I am on a goos path now to soon be debt free. Thank you so much!

Hasta ahora muy buena experiencia, estoy solucionado mis deudas en su totalidad, gracias

I like to give a Thanks to Robbie Epperson and the Credit9 team for reaching out to me and help get me a loan to finish paying off remaining of my debts that I had thru the Americor team and appreciate them also having confidence in me and leading up to help get the loan I recommend if anyone struggling with unsecured debt give Americor and Credit9 a call and I don’t think you will regret it and help settle debt for less and after in program a while you can qualify for the Credit9 loan to get help get your life back in shape financially.
Thanks & God Bless, Jeff

While they do ask for a lot of information. I felt comfortable after Americors confirmation.

We had technical difficulties with our Docusign account and Credit 9 got back to us immediately and made this process so much easier on our end. We appreciate all of you! And Americor too! Corrine Perry was absolutely outstanding working with us on the details to finalize! We will forever be grateful for all of you!

I wanted to say thank you to Michael Young and all the staff I have worked with. This has been a hard time in my life and the patience and professionalism afforded me during this entire process has been greatly appreciated. Thank you so much!!

Very simple process and very nice people to work with and explained everything thoroughly.

The process was very easy straightforward and the people were really amazing to work with. I trusted the process and I am so glad I did!

My experience was great. Jamie walked me through the signing of documents. Very easy with DocuSign.

Awesome team I appreciate the opportunity to solve my debts. My loan consultant Javontae Young made this process very easy to understand and made it very pleasant. Highly recommended