Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... Toon meer
Bedrijf heeft geantwoord
I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... Toon meer
Bedrijf heeft geantwoord
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contactgegevens
4 Heaton Road, SE15 3TH, London, Verenigd Koninkrijk
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4,7
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
satisfactory service
I like the way they handle customers.
every step, we are updated, and if there is something we need to do, we are reminded promptly and guided as well
3 oktober 2025
Review zonder uitnodiging
Antwoord van London Mutual Credit Union
Dear Anita,
Thank you so much for your kind words! We're delighted to hear that our communication and customer support made a positive difference in your experience. Keeping you informed at every step and providing clear guidance when needed is exactly what we aim for. We truly appreciate you taking the time to share this feedback – it means a lot to our team!
Best Wishes,
London Mutual
Excellent service
1 oktober 2025
Antwoord van London Mutual Credit Union
Dear Vanessa,
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with us. We appreciate your business and look forward to serving you again!
Antwoord van London Mutual Credit Union
Dear Semone,
Thank you for the great review! We're so glad our customer service team took good care of you. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!
Best Wishes,
London Mutual
Speed and clarity in the process of…
Speed and clarity in the process of applying for a loan.
1 oktober 2025
Antwoord van London Mutual Credit Union
Dear Noe,
Thank you for your positive feedback! We're delighted to hear that you found our loan application process both quick and straightforward. Making things clear and efficient for our members is a top priority for us. We appreciate you taking the time to share your experience.
Best Wishes,
LMCU
I had a good experience because it was…
I had a good experience because it was quick to set up and getting a loan was right on on time as expected.
24 september 2025
Antwoord van London Mutual Credit Union
Dear Alex,
Thank you for your feedback! We're delighted your setup was quick and your loan arrived on time as expected. We appreciate you sharing your positive experience!
Best Wishes,
London Mutual
Fast and sure
22 september 2025
Antwoord van London Mutual Credit Union
Dear Viliame,
Thank you! We're pleased to hear you found our service both fast and reliable. Your satisfaction means a lot to us!
Best Wishes,
London Mutual
Prompt action.
29 september 2025
Antwoord van London Mutual Credit Union
Dear Concessa,
Thank you! We're glad we could help you quickly. We appreciate your feedback!
Best Wishes,
London Mutual
Very clear information on the contract
Very clear information on the contract, I expected a lower percentage on the interest, been a credit union. Good job otherwise,and timely.
19 september 2025
Antwoord van London Mutual Credit Union
Dear Ade,
Thank you for the feedback! I'm glad the contract information was clear and delivery was timely. I understand your concern about the interest rate - please feel free to reach out if you'd like to discuss rate options further. We appreciate your feedback!
Best Wishes,
London Mutual
I have had great experience with the…
I have had great experience with the company for nearly 24 years. They have never let me down, they are very reliable with low discounts. Their staff offered great customers services.
25 september 2025
Antwoord van London Mutual Credit Union
Dear Ruth,
Thank you for your incredible loyalty over nearly 24 years! It's wonderful to hear about your consistently great experience with our reliable service, competitive rates, and excellent customer support. Long-term members like you are truly valued, and we appreciate your continued trust in us.
Best Wishes,
London Mutual
Over all good on the entire process
25 september 2025
Antwoord van London Mutual Credit Union
Dear Joseph,
Thank you for your positive feedback! We're pleased to hear that you had a good experience throughout the entire process. Your satisfaction means a lot to us.
Best Wishes,
London Mutual
Good
First of all their service to customers is great interms of communication
Secondly they are there to help you anytime you are in need
is 2nd time I have applied for loan they never refused me or tried to make things difficult the interest rates is 👌 👏 awesome THANKS LMCU
25 september 2025
Antwoord van London Mutual Credit Union
Dear Daniel,
Thank you for sharing your positive experience with LMCU! It's great to hear about their excellent customer service, helpful approach, and competitive rates. Your feedback as a returning customer really speaks to their commitment to member satisfaction.
Best Wishes,
London Mutual
Antwoord van London Mutual Credit Union
Dear Priscilla,
Thank you for your positive feedback! It's great to hear that you're fully satisfied with the service.
Best Wishes,
London Mutual
Quality service
Quick and excellent service. The application was thoroughly and reasonably considered. Other factors were also looked at in the consideration.
24 september 2025
Antwoord van London Mutual Credit Union
Dear Augustine,
Thank you for the positive feedback! We're pleased our service was quick and that you found our thorough consideration of your application and other relevant factors to be reasonable. We appreciate you taking the time to share your experience.
Best Wishes,
London Mutual
Admittedly I haven't been happy with…
Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informative response, I am very happy in the handlerling of the above. I am still not happy in the amount that the loan is capped, but still satisfied
24 september 2025
Antwoord van London Mutual Credit Union
Dear Ms Raymond,
Thank you for your honest feedback. We're glad to hear that our recent loan application process impressed you with its speed and informative response, and that you're satisfied with how we handled your request. The loan amount offered was based on your financial information and our assessment criteria. We appreciate you taking the time to share your experience. Your feedback is valuable to us.
Best Wishes,
London Mutual
Fast and Reliable
Just wanted to take a moment to thank you for the excellent service you provide. Your team has always been helpful, professional, and supportive, and it truly makes a difference.
It’s reassuring to know that I can count on a reliable and community focused financial institution like yours. Keep up the great work you are making a positive impact!
23 september 2025
Antwoord van London Mutual Credit Union
Dear Hoshen,
Thank you for the wonderful feedback! It's great to know our team's efforts are making a difference for you. We truly appreciate having members like you and will continue providing the reliable, community-focused service you've come to count on. Thank you for being part of our community!
Best Wishes,
London Mutual
Excellent Service and Support
My experience with London Mutual Credit Union has been nothing short of amazing. The staff were very professional, friendly, and always willing to go the extra mile to help. The process was simple, transparent, and efficient, which gave me peace of mind throughout. I really appreciate the way they put members first and offer financial services that are fair and supportive. I would highly recommend them to anyone looking for reliable and trustworthy financial solutions.
23 september 2025
Antwoord van London Mutual Credit Union
Dear Sekove,
Thank you for sharing your positive experience with London Mutual Credit Union. It's wonderful to hear that you found their staff professional and helpful, and that the process was straightforward and transparent. Credit unions often excel at providing that personal, member-focused service you describe, which can make such a difference when dealing with financial matters. Your recommendation will likely be valuable for others in the community who are considering their banking options and looking for that combination of reliability and genuine care that you experienced.
Best Wishes,
London Mutual
Good service
The experience was smooth and rather simple. Replies were quick and I was always kept up to date about what’s going on throughout the process.
22 september 2025
Antwoord van London Mutual Credit Union
Dear Melanie,
Thank you for the positive feedback! It's great to hear that the process felt smooth and straightforward for you. We appreciate you taking the time to share your experience, and we're glad the quick responses and regular updates helped keep everything clear throughout. Your feedback helps us continue providing quality service.
Best Wishes,
London Mutual
Quick decision
Easy to complete form and the processes are clear. Regular updates on your loan application and a quick decision. Clarity on how much is payable monthly before you commit to signing.
I would recommended LMCU.
18 september 2025
Antwoord van London Mutual Credit Union
Dear Miche,
Thank you for sharing your positive experience with LMCU! It's great to hear that their loan application process was straightforward and transparent. The regular updates and upfront clarity on monthly payments really make a difference when making important financial decisions. Your recommendation will likely be helpful for others considering their services.
Best Wishes,
London Mutual
Very effective and efficient
18 september 2025
Antwoord van London Mutual Credit Union
Dear Idayat,
Thank you for the positive feedback! We're delighted to hear that you found our service both effective and efficient. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.
Best Wishes,
London Mutual
Antwoord van London Mutual Credit Union
Dear Sharon,
Thank you for your feedback. I have noticed that you have left a 3★ review. It would be great to have your feedback on how we might be able to improve or make your experience even better next time. If you do have any specific feedback, I would be keen to hear from you. My email is feedback@creditunion.co.uk. We are always looking to improve our service, so your thoughts would be invaluable!
Kind Regards,
London Mutual
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.