Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, th... Toon meer
Bedrijf heeft geantwoord
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test fo... Toon meer
Bedrijf heeft geantwoord
So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate. Would defini... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contactgegevens
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, Verenigde Staten
- support@crigenetics.com
- crigenetics.com
3,1
Gemiddeld
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I thought i would find my dad n his…
I thought i would find my dad n his family n medical reports
29 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Carol! We understand your expectation and appreciate you sharing this with us. Our testing is based on genetics rather than genealogy, which means the results focus on DNA ancestry, ethnicity estimates, and genetic insights rather than identifying specific people in your family tree.
Because of this, the test cannot automatically show the names of ancestors, parents, or relatives unless those individuals have also tested with us and have opted in to participate in genetic matching. Without a matching profile in our database, we are unable to identify or confirm specific family members.
We understand this may not have been the outcome you were hoping for, and we appreciate your feedback regarding the expectations for the service. For any further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
being over charged for what i ordered
My initial experience started with seeing they had charged my credit card for $322.29, when I had ordered the basic test for $129.26. They had added on additional tests. I wrote that I wanted those removed. They did that, but it took several emails to convince them I meant what I said. Then when the test swabs were sent, they included another kit, and were charging me for it, if used. I wrote I did not intend to use it, was I to send it back, and after a couple of more emails...got it taken off my acct. We used the swabs we wanted tested, and paid extra for fast results . This came back in a month's time, and was just an email on line, with some arrows on several countries and some percentages.
I know family lore can be incorrect, but some heritage facts we were sure of, were not evident in the results, and we feel since we did not give them the clues we were looking for, (that they asked for) so they couldn't use them and we would get a true list of results, we are confused as to the genuine results. I guess you get what you pay for, but a months worth of emails amounting to about 8 or more....I have to say I definitely do not recommend this company and if I'd read the other reviews first, would not have wasted my money.
This was a Birthday present for my husband.
Rating their customer service is difficult as they responded rapidly , full of sugar and pep talk, but did not seem to be connected to the real research going on, but was located countries away, at least the persons I spoke had various accents and the connections were poor. I just feel this whole thing was a big waste of time and money....do not use them to get true results and get pressured to buy upgraded tests that might not even be true.
9 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello! Thank you for sharing your feedback, and we are sorry to hear the experience did not meet your expectations, especially as this was meant to be a birthday gift for your husband.
We understand how frustrating the billing issues and repeated follow-ups must have been, and we apologize for the inconvenience caused.
Regarding the ancestry results, genetics and genealogy are related but not always identical. Genealogy is based on family records and known ancestry, while genetics analyzes inherited DNA segments. Because DNA inheritance is random, some known family backgrounds may appear in smaller percentages or may not appear prominently in ethnicity estimates.
Results can also vary between companies due to differences in databases and regional classifications. Additionally, not every ancestor passes down detectable DNA over generations, even when there is documented family history from a specific region.
We appreciate your honest feedback and will share it with the appropriate team as we continue working to improve both our service and customer experience. In the meantime, if you need further clarification with your ancestry reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Theircresults are incorrect and their customer support is insulting
Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, the other tests and my research indicated more than 60% of my ancestors come from one country; CRI says I have no DNA from there.) When I questioned them, they told me they don't make mistakes. After multiple questions, they agreed to look into it. That was three-months ago and there has been no follow up nor have they responded to my requests for updates.
This is not a trustworthy company.
22 mei 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Katherine! We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We completely understand why you would be concerned when your CRI Genetics results differ significantly from both your genealogy research and other DNA tests you have taken. We also apologize if any previous interaction made you feel dismissed or unheard.
Please know that genealogy and genetics are not always the same thing. Genealogy follows documented family history, such as names, locations, and family records, while genetic ancestry estimates are based on inherited DNA patterns and statistical comparisons to reference populations. Because of this, it is possible for DNA results to differ from known family history or from other testing companies, especially since each company uses different databases, population samples, and interpretation methods.
For example, a family line associated with one country through records and identity may genetically overlap with neighboring populations due to centuries of migration, border changes, and population mixing. Different companies may categorize those same DNA markers differently.
That said, we completely understand your concern regarding the level of difference you described, and we would genuinely like the opportunity to revisit your case and check the status of the review request that was previously submitted.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
This site told me nothing that I didn't…
This site told me nothing that I didn't already know. I warn anyone NOT to use this company. You will be very disappointed.
21 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations. We always aim to provide meaningful and valuable insights, and we appreciate you letting us know your thoughts.
May we kindly ask what specific information you were hoping to see in your results? Your feedback will help us better understand your expectations and improve our reports and customer experience.
They give random results that don't…
They give random results that don't make sense and don't even give reasoning. Not even possible, terrible.
21 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Roza! We’re sorry to hear that you feel this way about your results. DNA ethnicity estimates can sometimes seem unexpected or confusing because they are based on genetic comparisons, ancient migrations, and statistical modeling rather than recent family history alone.
We would be glad to further review your reports and explain the results in more detail. We have also sent you an email so we can better assist you directly and look into your concerns further.
Please reply to our email with any specific parts of the report that you feel do not make sense so we can review them with you.
Waste of money.
First of all I was very disappointed I had to pay import fees on this - I did not realize it wasn't Canadian. Second - I had to request the return label as my kit did come with one. I paid extra to have the report expedited and now my dashboard says it could take 30 - 60 days to get any Relative Finder matches.
The report I received has no personal information, I already know what colour my eyes are and what shape my nose is. The ancestry information is extremely vague and I quite disagree with it knowing my own ancestry quite well. I feel this was a waste of time and money.
The only positive comment I have is that when I needed to contact customer service in the beginning they were very prompt and helpful.
15 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Lisa! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the import fees, return label process, turnaround expectations for Relative Finder, and your report results.
We completely understand how frustrating this must feel, particularly after paying extra for expedited processing. Please note that expedited processing applies to the laboratory processing of your DNA sample and report generation. Relative Finder matching, however, takes an additional 45 days to be completed from when your ancestry reports were completed or when you opted in for genetic matching.
At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results, we would like to review the details associated with your account and kit registration so we can better understand what may have happened.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We truly appreciate your positive comments about our customer service team and would welcome the opportunity to further assist you and review your concerns in detail.
We look forward to hearing from you and working toward a better resolution for your experience.
Thank you!
Thank you for the simple, clear process instructions, process notifications, quality checks and clear communication. I love your respect for and offerings for privacy protections. Also love the number of result report availability!
14 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Jeanette! Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you appreciated the clear process, communication, privacy protections, and wide range of reports available. We truly appreciate your support and are grateful to be part of your journey!
This does not deliver accurate…
This does not deliver accurate information. Nor does it deliver the accurate testing paid for. I still have NOT received the 10 famous people, and the relative finder has delivered 0 relatives.
30 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Rachelle! We’re sorry to hear about your experience. Regarding the Famous People report, the results depend on the number of famous individuals currently available in our registry that match your specific haplogroup. As for the Relative Finder, matches will only appear if genetic relatives in our database have also opted into the matching feature.
We’d be happy to look into your account specifically and answer any concerns you may have. Please reach out to us directly by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can review your account and reports in detail and assist you further.
Every report is filled with fascinating, accurate detail!
Every report is filled with fascinating details. They explain, in depth, how they scientifically gained
The incredibly accurate results. I learned more about myself than any therapist could offer. I not only learned what I am, but why I am and how I can use the information to better myself. I expected several reports to come in, but they give hundreds. I receive them almost everyday. I'm blown away by the accuracy!
5 mei 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Sheri! Thank you so much for sharing your experience! We’re thrilled to hear that you’re finding the reports both fascinating and insightful. It’s great to know that the level of detail and the ongoing updates have helped you learn more about yourself in a meaningful way.
We truly appreciate your support and are glad the reports are meeting and even exceeding your expectations. If you ever have any questions or want help exploring more of your results, feel free to reach out anytime.
Do not buy from this company
When you buy the genetic test, just know that you will then have to pay even more than you paid for the test to actually access the data you are after. It is a bait and switch tactic.
If you do end up spending the extra $169 for the health data, just know that it is laid out in an incredibly unintuitive fashion, and finding actual information vs derived nonsense is extraordinarily difficult.
I do not recommend this company.
30 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you.
We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that.
If you’re open to it, please reach out with your account details by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Smooth and informative experience…
Smooth and informative experience discovering your ancestry and health markers, I would recommend it, especially for beginners😊
29 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for.
If you have any questions as you continue exploring your reports, we’re always here to help.
Ansestery report was good
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test for silly things & things that are obvious that I didn't need to pay extra for like if I have blue or brown eyes, if I am likely to smell asparagus in urine.. I wish the health report told me more serious health concerns that really matter. I was happy with the ansestery reports but I don't think the silly things it tells you about your "health" was worth it.
2 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed.
Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available.
Should you need further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
So far, so good.
So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate.
Would definitely recommend to anyone wanting more than just a typical "pie chart" background story. CRI Genetics was the right choice for me.
27 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team.
If you have any questions as you continue exploring your reports, we’re always here to help.
It’s difficult to understand the…
It’s difficult to understand the results given in this website need a better more simplified explanation of exactly what the test results found
26 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience.
In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We’re here to help make your results as understandable and useful as possible.
CRI Genetics is a total bait-and-switch operation
Do not use CRI Genetics! I felt totally ripped off. The results were inaccurate, the database is severely limited, and they trick you into buying 'credits' ($20 each) to unlock results after already paying a high upfront cost. No raw data download for other platforms, and no real customer support. A total bait-and-switch operation.
22 juni 2025
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration.
We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible.
Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches.
We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Waste of money.
Not worth the money my husband and I paid. We purchased the most expensive plan they had and mostly all of the health and wellness section is locked. Don't use this site. Waste of money.
19 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hi Mayra! We're really sorry to hear about your experience. That’s definitely not what we want for you. To clarify, once your test is completed, all reports that were included in your purchased plan should be fully unlocked. What you’re describing doesn’t sound right, and we’d like to look into this right away.
We will review your account and reports to ensure that everything you paid for has been properly activated. If anything is missing or incorrectly locked, we’ll make sure it gets resolved as quickly as possible.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Was excited to learn about my ancestry
Was excited to learn about my ancestry. SO detailed! I am so happy I found this company. Thank you! A++++++
16 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for the amazing feedback! We’re so glad you had a great experience and found your ancestry results detailed and meaningful.
Tell people of Black Hebrew ancestry…
Tell people of Black Hebrew ancestry the truth of lineage starting in the Americas and stop telling INDIGENOUS black Americans they came from Africa when you can visually see the PHENOTYPES don't even match. Africans are HAMMIT'S we in the Americas are the TRUE SHEMITTES did you think the TRUTH would stay buried forever. You're test results need to be expose along with the other genetics companies need to be exposed possibly for test results not being truthful and inaccurate INTENTIONALLY hiding BLACK AMERICANS TRUE IDENTITY.
16 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Thank you for sharing your thoughts. CRI Genetics uses established genetic markers and peer-reviewed scientific methods to analyze ancestry. Our reports are based on DNA comparisons with global reference populations and are designed to reflect genetic lineage, not cultural or personal identity narratives. We’re committed to providing accurate, science-based results.
At this time, DNA testing is not able to identify specific tribes. This is because current genetic science cannot reliably distinguish between individual Native American tribes at that level of detail.
We are continuously improving our research, and if future scientific developments make it possible to identify tribal-level ancestry with confidence, we do plan to include those updates in your results.
Antwoord van CRI Genetics
So glad you made it in time!
We've had nothing but problems even…
We've had nothing but problems even getting our tests to wherever they go to be tested. Stupid me never thought that there would be problems getting our tests back across the boarder into the USA. I know this isn't a CRI issue but it is worth considering if you live outside of the States. Although all the customer service people were fine to deal with, we have had so much trouble getting new kits plus paperwork. Finally, we thought everything was going OK, but one test is being returned again. It's nearly 3 months since I ordered the kits! I have a feeling that I wasted my money on this company.
Update. We requested our money back and within a week we were refunded.
13 april 2026
Review zonder uitnodiging
Antwoord van CRI Genetics
Hello Dee! Thank you for sharing your experience, and we're really sorry to hear about the ongoing delays and frustration you’ve had. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you.
We do understand how the issue with shipping has impacted your overall experience with us. We'd be happy to personally review your order status and see what is going on. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.