Croft Reviews 59

A real relief and joy to have actual engineers on the end of the phone!

Your expert help meant that diagnosis of a complicated issue was both fast and straightforward.

One of the best operational decisions that I've made since taking on my role as Technical Director at Wessex Internet has been to put our telephone system in the care of Blackstar Solutions.

Blackstar have provided an awesome service. One of the team came out to our office, showed us all how the system works, how to make changes and ensured that we were happy. The team are lovely to work with and extremely helpful. Couldn't recommend anymore.

Whenever i have had any issues (very rarely) , Blackstar have always gone above & beyond to sort it out with the minimum of disruption to my business. Top marks Blackstar

I used Blackstar Solutions recently when I needed an internet connection in my new office. They were able to provide a swift, convenient, installation and follow up queries from me, often unnecessarily, have been dealt with quickly and efficiently. Highly recommended for any telecomms needs you may have.

Excellent
In depth knowledge, great service and a friendly team.

Love the team, love the service. They make everything super easy and simple and their work rate is rapid. These guys are an obvious choice for busy business owners who need stuff done to a high quality and want it done right first time.

We commissioned Blackstar after their help, guidance and recommendations following an initial chat. The team supported us every step of the way with implementation to get us up and running within a matter of hours. They kept the process simple and straightforward - I would recommend them to any business.

Blackstar have been supplying our company with communications equipment for the past three years. They started with mobiles, then progressed to landlines, and finally took over the provision of our leased line.

They do not come across as pushy salesmen trying to flog the next big thing, but work closely with us in a helpful, informative and friendly way.

They are an extremely easy company to deal with, offering impartial and transparent advice across the spectrum of communications equipment, and are able to compete on price with the keenest of their competition.

Having built up a strong technical support team, they give a rapid response to even the most minor of problems.

I plan to continue using Blackstar's services for the foreseeable future, and can highly recommended them to anyone in the market for new communications equipment.

Having worked with the Blackstar team for many years I can only say good things about them. Basically these guys do what they say they are going to do. Top class service, top class staff...

Hugely helpful and informative. They certainly go the extra mile.

Great company to work with, reasonable costs and good after service.

Jessie May is a Children's Hospice at Home service, caring for local terminally-ill children. The charity had an out-of-date, legacy phone system, with no expansion capability. The charity had grown and needed to expand it's office space, which also necessitated a new telephone infrastructure. Blackstar Solutions carried out an extensive health check of the current telephony and recommended the ShoreTel Connect system. We cannot recommend Blackstar highly enough, they listened to the needs of Jessie May helping the charity move into the new world of technology,

Blackstar Solutions have always provided excellent an customer service by fully understanding our business needs and providing second to none customer support. Their friendly and knowledgeable approach has always made them a pleasure to deal with right from the first point of contact and I cannot recommend them highly enough!

Blackstar always provide a good quality, quick service to our team, answering queries and resolving issues in a timely fashion.

Regular meetings, including reporting and suggestions on improving our service and cost efficiencies keeps the business relationship in good health.

Nothing is ever too much for the team and they are always willing to suggest new ideas or better ways of doing things

I've known the guys at Blackstar for more than 3 years, they have always been a pleasure to deal with.

A small company who recognise the importance of giving a large company service, but with the hands on approach.