A friend told me about NFOP and the insurance managed by CSIS. We were looking for multitrip travel insurance that would extend beyond 80. We rang about the insurance and had a useful, friendly conver... Toon meer
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Lees wat reviewers zeggen
Very helpful on the telephone. I was able to buy travel insurance after being turned down by countless companies. My husband is 2 years clear of cancer, so scans every 4 months. We also have the usual... Toon meer
Just taken a joint Europe policy for wife and I. Easy online process and decent pricing compared to our previous insurer but somewhat stripped out in terms of cover. £5K cancellation is just about... Toon meer
We needed to make a number of changes to our Home and Car insurance policies recently related to our house move. Amy at CSIS took the time to listen and understand our needs and made the necessary cha... Toon meer
Bedrijfsgegevens
- Verzekeringsmakelaar
- Autoverzekering
- Caravan- en camperverzekeringsmaatschappij
- Tussenpersoon voor woningverzekering
- Verzekeraar
- Reisverzekeringsmaatschappij
Geschreven door het bedrijf
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
Contactgegevens
1st Floor Gail House, ME15 6NB, Maidstone, Verenigd Koninkrijk
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4,9
Uitstekend
1K reviews
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Very helpful and quick service
Very helpful and quick service. Explained it all.
7 maart 2026
Review zonder uitnodiging
First class!
Whenever I have had dealings with CSIS I have always found them to be extremely helpful and very friendly which makes applying for insurance so much easier as I am well into my 70s.
11 maart 2026
Review zonder uitnodiging
Excellent service and very efficient
Excellent service and very efficient. The person I spoke to was very clear and business like. The follow up action was very good too, with emails arriving quickly. Would recommend.
11 maart 2026
Review zonder uitnodiging
We have taken out this Civil Service…
We have taken out this Civil Service Insurance through NFOP because a friend recommended it.
I had been quoted silly amounts but they eliminate certain breathing conditions but just say would your doctor say you were fit to travel.
The procedure was easy and we now pay an amount every year.
More than happy.
4 maart 2026
Review zonder uitnodiging
Friendly staff and competitive prices but lengthy queues
Friendly staff and competitive prices but excessive time in queueing. On one occasion entered the queue at 3, went up to first place before the system sent me back down to 6! Extremely frustrating.
4 maart 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Hi Mr Williamson,
Thank you so much for your feedback, it’s great to hear that you found our team friendly and our prices competitive. We really appreciate you taking the time to let us know.
I’m very sorry, though, that your experience with the phone queueing system wasn’t as smooth as it should have been. I completely understand how frustrating it must have been to move up the queue only to be pushed back down again.
To help us investigate this properly with our IT team, could you kindly let us know the number you called from? If you could email it to insurance@csis.co.uk, FAO myself, I’ll make sure it’s looked into as a priority and will get back to you once we have an update.
Thank you again for bringing this to our attention - your feedback genuinely helps us improve the service we offer.
Kind regards,
Spencer
Good customer relations
Good customer relations. Pleasant and knowledgeable agent. Application straight forward. Transaction completed in no time at all.
4 maart 2026
Review zonder uitnodiging
Good value policy for older person
Good value policy for older person. Online purchase process was quick and easy.
7 maart 2026
Review zonder uitnodiging
I was impressed
The person I spoke to, Lee, was prompt, friendly knowledgeable and helpful. I was impressed
6 maart 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you very much for taking the time to share your experience. I will ensure I share this with Lee, he will be delighted to hear your kind words.
Dealt with very comprehensively and…
Dealt with very comprehensively and explained items clearly ,
10 maart 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you so much for your lovely review - I’m really pleased to hear that everything was dealt with comprehensively and that our explanations were clear. We really appreciate you taking the time to share your experience.
If there’s anything we could have done to turn your 4 stars into 5, we’d be genuinely grateful to hear your thoughts. Your feedback helps us keep improving the service we offer.
Thanks again for choosing CSIS, and please don’t hesitate to get in touch if we can help with anything at all.
Kind regards,
Spencer
Customer service Good
Customer service was good, he helped us getting everything together with medical etc
13 maart 2026
Review zonder uitnodiging
Always helpful & more than competitive……
Always helpful & more than competitive… so pleased with CSIS.. have recommended & will continue do so .
17 maart 2026
Review zonder uitnodiging
Easy to apply
9 maart 2026
Review zonder uitnodiging
Pleasant and helpful agents.
16 maart 2026
Review zonder uitnodiging
Excellent service
Spencer, who took my call, was very helpful and friendly. He explained everything in the right amount of detail.
The Travel insurance policy was ideal for me and my wife
10 maart 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you so much for your kind feedback Mr Smith - I am very pleased that I was able to assist and that the travel insurance was ideal for your needs. Kind regards, Spencer
Mandy who arranged my car insurance/…
Mandy who arranged my car insurance/ payment she was extremely helpful and going through the procedure in verifying
Confirmation on my Driving licence and years of no claim it could not have been smoother.
17 maart 2026
Review zonder uitnodiging
Antwoord van Civil Service Insurance Society
Thank you very much for taking the time to leave a review. I will share the review with Mandy - she will be delighted to hear this.
answered all my questions with…
answered all my questions with confidence and tailor made my policy to suit my needs
6 maart 2026
Review zonder uitnodiging
The service is excellent.
The service is excellent, very helpful Informative,and would not hesitate to recommend them to anyone.
11 maart 2026
Review zonder uitnodiging
Wanting a car insurance quotation
Wanting a car insurance quotation, I phoned CSIS and was very quickly in touch with a real person. This person had a delightful telephone manner and went through the process of getting information for my quote easily and pleasantly. Finally, the quotation was very competitive.
13 maart 2026
Review zonder uitnodiging
All good at csis best price for my car…
All good at csis best price for my car insurance very clear on the phone .
10 maart 2026
Review zonder uitnodiging
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