Customer service is online only and they do not accommodate for late arrivals. 5 to 8 business days is stated when processing the order but in the email they replied it is 3 days processing and 7 da... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... Toon meer
Bedrijf heeft geantwoord
This was a great idea to add to our home. 20 years of togetherness displayed for few to see. Very detailed image, solid frame work and great customer service.
Bedrijf heeft geantwoord
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
Contactgegevens
Australië
- cstmcanvas.co
3,9
Goed
157 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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We love the quality of the item
We love the quality of the item. The delivery was prompt and ordering was simple. Makes a great gift.
21 september 2025
Antwoord van Cstm Canvas
That is amazing, Wayne!
We are so happy you love your canvas! We really appreciate your support and if ever you need help with your future gifts, let us know! We'd love to give you discount! 🤩✨
Much Love,
CSTM CANVAS TEAM!
lOVELY PRODUCT
lOVELY PRODUCT
we really like this. Hangs proudly on our wall
17 oktober 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hello Garry! That’s amazing to hear! We’re so happy you’re loving your canvas, bet everyone who visits gets intrigued by it! 🤩
We truly appreciate your support, and if you ever decide to get another one in the future, just let us know. We’ll be more than happy to give you a discount!💰🥰
Good service
21 augustus 2025
Antwoord van Cstm Canvas
Thank you for your review, Erick! We are so happy you have great experience with us! Your support is much appreciated! 🤩💕
great product
It was "picture perfect"......(except for the delay in customs) not your fault
22 augustus 2025
Antwoord van Cstm Canvas
Hey Richard! That’s wonderful to hear, we’re so glad you love your canvas! We’re really sorry about the delay with your order. If you’re planning to place a new one, let us know, we’d be happy to set you up with a discount!💞
It was quick and easy
It was quick and easy, quality is strong
14 oktober 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Stephanie! That’s amazing to hear! We’re so happy you love it. Thank you so much for your kind review and for supporting us, it really means a lot! 💛
Creating an amazing view in the house.
2 augustus 2025
Antwoord van Cstm Canvas
Hey! Thank you so much for your review! We are so happy you are loving it! Your support is much appreciated! 💕
Very pleased with my canvas and…
Very pleased with my canvas and customer service was very helpful
7 juni 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hello! We’re so glad you love your canvas! Thank you for your kind words, and we are happy we could help. 💖
Beautiful quality
Beautiful quality. Came in the expected time frame. Easy to communicate with. I also made a mistake with my address but their customer service team helped me with out adding any delay to my order!
12 september 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hello April! Thank you so much for your kind words! We’re so glad you are loving the quality and had a smooth experience with us. Happy we could quickly help with your address update too! 💕
Such a beautiful canvas
Such a beautiful canvas, the build quality is actually really solid. Was easy to order too, took just over 2 weeks to arrive I think, which is great as they make each order to custom. I got a framed canvas.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Vittorio! Thank you so much for your review! We’re so glad you love your canvas and had a smooth experience with us! It is much appreciated! 🙌
Great website and it was easy to place…
Great website and it was easy to place an order.
20 juni 2025
Antwoord van Cstm Canvas
Hey Wayne! That is amazing! We are so happy you have great experience with us! We truly appreciate the continuous support! 🥰
Canvas for a gift
I brought this canvas for my daughter and when she received it and open it , she said she love it , thank you for doing such a great job
12 augustus 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey!
Thank you so much for that! We are so happy she is loving it! We truly appreciate the review! It truly means a lot! 🤩
The quality is amazing!
The quality is amazing!! Arrived in the time was told. Will be ordering another one. Thank you so much
28 juli 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hello Tre!
Thank you so much for your kind words! We're so happy to hear you loved the quality and that everything arrived right on time. It truly means a lot to us. We can’t wait to send you your next order! 💛
Much Love,
CSTM CANVAS🤩❤️
The product itself is beautiful
The product itself is beautiful! I am absolutely certain my wife will love it! Shipping from Australia is a long process, taking a little over 3 weeks to get here. What frustrated me was that the delivery company did not pay attention to instructions written right into my shipping address to "deliver upstairs, M-F 8-5 only" and attempted delivery TWICE outside of those hours. Finally the third attempt was successful because they came within my business hours at my place of work. I had already emailed Cstm Canvas Customer Support about it this morning when it finally arrived an hour later. BUT, at least it arrived, in good shape, and it IS beautiful.
22 juli 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Mark!
Thanks so much for the kind words. We’re so happy you love the canvas, and we’re sure your wife will too! 😊
Sorry to hear about the delivery hiccups. We're glad it finally arrived safe and sound. If you need anything else, we’re always here to help!
Thank you so much! 🥰🤩
Above & Beyond
Due to an oversight on my part & many emails back & forth, Cstm Canvas has been quite patient, accommodating, & professional. I’ve found my order to be amazingly beautiful. You won’t be diy one bit.
29 juni 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Jo!
Thank you so much for your kind words! We truly appreciate your patience throughout the process and are so happy to hear you loved how your order turned out. It means a lot to us that we could make it right for you. We’re always here if you need anything in the future! 💖✨
Much Love,
CSTM CANVAS TEAM! 🥰
For my daughter ❤️
My daughter loved her canvas with her children's names and birth dates, I purchased it to give to my grandchildren so they could give it to her on Mothers day, it made her day very special. I had it framed and it was already to hang up straight away. Thankyou so much Cstm Canvas for your beautiful workmanship.
11 mei 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hi Linda,
Thank you so much for your lovely message! We're so happy to hear your daughter loved her canvas and that it made Mother’s Day extra special. It means a lot to us to be part of those precious moments.
Hope to create something beautiful for you again soon! 🙂
Antwoord van Cstm Canvas
Hey!
Thank you so much for your purchase! We are so happy you love them. We would love to give you discounts on your future purchases. Just reach us at any time and we'd be happy to help out!
Much Love,
CSTM CANVAS
"Easy to order
"Easy to order, great service, and quick delivery! I'm very happy with my canvas—it's sitting perfectly and looks fantastic on the mantel in my living room, set against the exposed bricks of the fireplace."
21 maart 2025
Antwoord van Cstm Canvas
Hey Lorraine!
Thank you so much for the lovely feedback! We're thrilled to hear your canvas found the perfect spot on your mantel, especially against those exposed bricks (sounds dreamy 😍). So glad you had a great experience with us. Can’t wait to create something for you again soon!
Much Love,
CSTM CANVAS!
Un souvenir intemporel
Je suis vraiment contente de ma toile. Avec les photos de nos enfants et petits-enfants, on doit les renouveler parce qu'ils grandissent. Ce cadre est intemporel. Peu importe l'âge qu'ils auront...en le regardant il réveille tous les petits moment qu'on aura vécu avec nos petits amours.
17 april 2025
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Martine!
Thank you so much for sharing this! We love hearing how your canvas captures those precious memories. It’s so special to have a timeless piece that grows with your family and keeps those beautiful moments close. ❤️
Much Love,
CSTM CANVAS✨
Antwoord van Cstm Canvas
Hey Mario! Thank you so much for your kind words! We are so happy that you love the canvas! We truly appreciate your continued support! 🤩
Great customer service and the canvas…
Great customer service and the canvas looked better in person
30 november 2024
Review zonder uitnodiging
Antwoord van Cstm Canvas
Hey Rodney!
Thank you so much for your kind words! We're so happy to hear you loved the canvas even more in person and that our customer service could make your experience a great one. It truly means a lot to us! 💖 We hope to have the pleasure of creating something special for you again soon!
Much Love,
CSTM CANVAS TEAM! ✨✨
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