Cuboshomes Reviews 22

Arrived at apartment on 5th Aug cubos agent should have been there at 3pm rang them at 3.15pm told me would be another 20 minutes for agent to meet us, At 3.45pm had to call them again still no agent with keys they said the had crashed car and would be delayed chased them with another phone call and finally a agent arrived with keys,he did not give us a tour of the apartment my partner asked where swimming pool was he didn’t know tries to take him to roof as he believed it was there in the end my partner found the pool and how we would have to access this. He came back to apartment and said I needed to sign this agreement and agree to pay a €300 euro deposit which I was expecting he wanted me to pay in cash and this would be refunded to me 48 hours after leaving how they were going to pay me my deposit back when I live in the uk I don’t know so I refused and paid on credit card. On Sunday 6th Aug I left a message on WhatsApp as this was their preferred way of contact to complain that the tv in the master bedroom was not working and the light in the balcony was constantly flickering if any of my family had epilepsy this would have caused a seizure. No response from them what so ever on the evening when returning to the apartment we noticed that the artificial grass on balcony was absolutely drenched with water Rang them about this on Monday 7th told me they would contact the owner regarding the faults on Tuesday we noticed water running down the interior wall from the air con unit and there was an electrical socket where tv was plugged in directly below the air con unit the water was leaking under the tv unit and we had to mop this regularly. My partner too a look at the air con unit outside and there were loose pipes so again contacted cubos about this with no response. My 84 yr old dad slipped and twisted his knee on the wet surface I also fell down on the wet marble trying to help my dad up, I rang Cubos and emailed them about this and all I got was that they would contact the owner again I fiollowed up my previous call to them and this now was Thursday 10th Aug sand they told me the owners would visit the property that evening and I know he never came as I had left him a note by the balcony doors where he would have had to have picked note up to enter balcony all these events totally ruined our holiday and will never recommend this company to anyone’s again think their motto is dump you and leave you and just ignore problems my partner put a container under the air con outside to catch the water and he was having to empty this water several times a day

He hablado por teléfono el otro día con su compañero Charlie para aclarar un malentendido / falta información con el caso de mi madre.
Quería decirle que me he sentido bastante incómoda ya que levantó la voz al hablarme. Este no es ideal.

Algunas cosas que dijo: “no me gusta su actitud”.

No quería darme una solución, vale. Le propuse dejar la llave de alquilar en una caja asegurada lo que tienen muchos alquileres hoy en día, la respuesta: “no, no se puede hacer…”.

Al final, le dije que íbamos hacer une queja formal con el departamento del consumidor en España y no le parecía importar – dijo que podríamos hacerlo directamente. Siempre lo mejor sería de solucionar con el cliente de forma amable si posible.

¿Si este es el comportamiento por teléfono, como vais a aseguraros que los clientes vuelvan?

Al terminar la llamada, tampoco me dijo “gracias por su llamada, que pases un buen día, adiós”.

Al trabajar en la asistencia al cliente en una compañía internacional, me pareció poco gracioso.

Algunas frases que aconsejaría utilizar son: Lo siento que había pensado que la información no era clara / engañosa / disculpa por / voy a explicarle un poco / la razón porque / lo que voy a hacer es revisar la información atentamente / lo que le propongo o no / vamos a pasar la información a … para que puedan aclarar esto por los clientes en el futuro etc.

Yo trabajo con clientes todos los días y se que errores pueden pasar por parte del cliente o por parte de la compañía; errores son sólo humanos. El importante es ponerse en los zapatos de los clientes y enteder lo que pasó. No hay solución correcta o no incorrecta, buscar un acuerdo puede necesitar un compromiso de ambos partidos. Sin volutad de ayudar al cliente no es posible llegar a un acuerdo.

Espero que podáis aprender de eso.