Cuddledown Reviews 

Within two hours of placing an order for items that were "in stock" I received a confirmation stating that the majority of the order was on backorder. The shipping costs were outrageous and they were FedEx Post (USPS). Surcharges assessed for fuel they said were from the shipping company. Fuel surcharges when the cost of gas in down? SHYSTERS !) I called and told them to cancel and they told me I should choose another color for the sheets and some of the items were ready to ship. I said to cancel the order. These people are the WORST. I know they are not going to cancel the order.

I placed an order on 17 October. Fedex allegedly received it then. As of 20 October it was in Boylston, MA-- and remains there. When I contacted Cuddledown I was told I would get it by 28 October. That's today. CD Customers service is dreadful. I won't place an order with them again.

I purchased a very expensive 800in3/oz soft pillow about 6 months ago. I have been away with my work so only really started to use it when I came home about three months ago. At first it was very comfortable, but over the past month or so it has gradually lost all its fluffiness and has absolutely no support. I could literally fold it in four it is that limp. Considering the retail price was £200+ I find this really poor. It is now not worth laying on, I might as well be sleeping directly on the mattress. I am now looking for a new pillow, but I will certainly not be going back to Cuddledown. I now know why their pillows never feature in the independent reviews for best soft pillow! Take my advice if you do not want to waste a significant amount of money, DO NOT PURCHASE from this company, take the advice of the independent reviewers and look elsewhere.

Cuddledown states the product is made in the USA. That is not true! The sheet I received is a product of Pakistan (the fabric) and sewn in China. I never would have purchased this had I known this. It's called "bait and switch". In addition, the sheet is supposed to be 100% cotton. It is not, looks and feels like a poly/cotton blend. This is being returned.

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Sheets unraveling at corner seems after 1 wash. Also they don’t allow an account to be set up and have not allowed this for years . Very strange. I do remember at the end of my purchase it said you could set up and account but something did not work and there is no “Sign in” on the website. You cannot keep track of what you have bought

I like their products, but they're too expensive. When I placed my order I was encouraged to join "Cuddledown Rewards" to get a rebate on shipping charges (which are high) plus a 10% rebate.

This process was lengthy and confusing. They don't tell you at the outset that you get a 30 day free trial, and then are charged $19.99/month. When you're signing up they try to hide this info.

You don't get the discount when you place your order. You have to go to a different site and enter lengthy, detailed information including the amount you are charged for shipping and handling. Your order confirmation receipt doesn't include this info, and I couldn't find it on their website, so I had to call them and ask a rude employee how much I had been charged for shipping in order to complete the form.

Now I have to follow up and cancel my membership to Cuddledown rewards before 30 days in order to avoid paying the $19.99 fee.

This whole process has taken about an hour, and will take even more time in the future.

Admission: I love Cuddledown products.
Issue: I absolutely and completely DETEST the way they do business. 30 years ago, shopping with CD felt so warm...so "Mom and Pop". Now it's as if their only priority is wringing every last dollar out of the customer. Recently I almost broke and bought something (before I remembered my last experience) and now I'm INNUNDATED with CD ads. MORE ISN'T ALWAYS BETTER in advertising.
I will NEVER buy from CD again.

CUDDLEDOWN IS ROTTEN TO THE CORE. THEY WON'T REFUND YOUR MONEY UNLESS YOU HAVE A TRACKING NUMBER. THEY ARE FILTHY AND DIRTY COMPANY.

THEY STOLE $1200 FROM ME. DIRTY RATS

I wish I could give less than one star. Cuddle down has retained a Rewards vendor that is horrible. Having been a very happy longtime customer of Cuddledown I will never do business with them again, after experiencing their ridiculously bad customer service. When I made my phone order in January for some obscenely expensive sheets the agent pitched their rewards program. I was skeptical, but she assured !e that I could sign up, earn cash rewards, and terminate the contract with no problem. She assured me that my rewards check would arrive within 10 days. By March the check had not arrived. When I called I was told that my rewards had not been processed, nor had my account been closed,even though the fist agent said she would do so. I was advised that I had to print up and mail a copy of my transaction. I emailed it and also sent a hard copy. They denied they ever received either. When I called again in April I was advised that the check would be cut and mailed within 24 hours. In addition I was told that my inquiry would be "escalated". Now it is the end of July, and my appeals directly to Cuddledown have elicited form letters advising that I speak with the vendor. Obviously they do not even read customer correspondence.
I am appalled at the level of deceit and misleading practices. I am making complaints to the BBB as well as my state Attorney General Consumer Protection division . Save yourself the headache of being ignored, lied to and ripped off. Do not purchase from Cuddledown!

needed to return wool mattress pad. did not keep me cool as hoped
was given a return ship label. bc of this post ofc.not allowed to provide me w receipt. cuddledow. denied receiving it and won't give $200. refund. in out $200 !!

This company has been destroyed. Bought and own many wonderful products over the years from the original Cuddledown. After ordering on line it was necessary to return the item because of fit. They make returns cumbersome, expensive, uncertain and you wait forever with NO credit back after several weeks so far. This was a company I depended on for great products and service. Looks like its over!

Worst ever. They lied about emailing me that my shipping and billing address were different and then they lied about emailing me that my order had shipped. My order was delayed FOUR WEEKS and they gave me a hard time refunding the $25 shipping fee. Will never order from here again. Not worth the time and aggravation.

They lied to me about the rewards program. I never signed up for there rewards program. I noticed on my credit card account they were taking out 19.95 a month. There miss leading crooks! Never ever recommend this company.

From the mailing label - Cuddledown is owned by the Popuuri Group. It is a collection of web sites. This is why you get crappy customer service, and high shipping charges.

Ugh, should have read the reviews first! Cancelled the item I wanted without notifying me (sent the one I got as a “because I’m ordering from here anyway” item, not attractive at all); crazy overpriced shipping and up charges; took FOREVER to arrive. Never again!

Very hard to deal with - long wait times for refunds, shipping charges are outrageous. I ordered a pillow that was supposed to be "standard" firmness, it was like a brick. Never will I do business with them again.

I ordered a mattress pad in December which is a great product. Happy. Fast forward, I just discovered that I have been charged $21.27 per month since my purchase for something called PGI Cuddledown Rewards. This is a total scam, I did not knowingly enroll in this program, this is so deceitful. Now see MANY BBB complaints online about their deceitful practice. Will be calling them tomorrow requesting refund of 3 months of charges and an apology for this total scam.

Terrible customer service & overpriced charges for delivery . Not only do they overcharge for original delivery , they charge 10$ to return an item that could be mailed at much less .

Very disappointing first time purchase. Missed the 48 hr. free shipping discount as no specifications for beginning and end times. Received e-mail notice at 8:29 p.m. on 3/10/25 and although I ordered before 8:30 p.m. on 3/12/25 discount was not given. Wrong math? Any customer service info link on their site only returned you to home page?? Interesting! When I called customer service "Raya" was not helpful. Reviewed my bill which I am totally capable of reading and understanding and NO info provided on policy or on recent discount criteria. Duh! Some companies give you notifications or "count downs" as to WHEN the offer expires! Must be a guessing game or "read their minds" process? Products seem nice, but costly!!! As a person on limited income I take advantage of any discount I can. And as is SO usual today, this organization is more interested in money and greed than customer service! Wonder where all their financial proceeds go? I won't order again. I don't support organizations that have poor customer service/poor business practice. Sure it doesn't matter!!!

Two issues. First, the fitted bottom sheet is oversized. Second, without signing up, I was charged a monthly fee of $19.95 plus tax. This was very deceptive. I contacted the company and the cancelled the fee and refunded me. Don't fall for the scam.