Cuddledown Reviews 

I was unable to understand customer service rep and asked for a supervisor. I was told to call back if I had a bad connection. I finally had to explain that I didn't have a bad connection and I wasn't trying to be rude but I could not understand what she was saying due to her accent. I was extremely polite and felt bad that I had to say so... but after asking her to repeat so many times I had to ask for someone else....she wouldn't let me speak to anyone else, kept telling me to hang up and call back. When I asked again for a supervisor. Crickets... nothing after that, not even music on hold. I called back got the same rep, she asked me numerous questions about the order, billing address, shipping address, zip-code, zip-code 4 digit extension etc. I asked why she was asking for all the information on the order and was told she was 'verifying'. Reading all the comments below, I suspect I will be signed up for something I don't want... or worse fraud of some kind. This experience was beyond dreadful and gives me great concern. Also...the entire time we spoke I heard roosters in the background crowing. Where overseas is this customer service group? And why can't you speak to a supervisor if you ask for one. Why wasn't my order shipped to me? Why did I have to 'verify' so many things? I will NEVER, EVER order from this company again. I spent 2 hours on the phone. It was ludicrous. Don't buy from this company. It seems very unsafe. I will wait to see if my order ever shows up. Hopefully I will receive it and lesson learned.

Ordered a comforter and pillow shams on March 19, 2023. Received both shams as promised and a $40 shipping charge...ouch! April 1, 2023 called to inquire on the status of comforter. Was told it is back ordered 3-4 weeks. Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. Then I asked how the $5 concession discount was truly an inconvenience discount? The customer service agent didn't reply. Instead the phone line went dead.
Beware!

I am so upset with this company's customer service. I'm trying to figure out an issue with my order and I have been told I will be emailed this afternoon, then this morning each time never getting a response. Emails ignored... Looking at taking a legal dispute resolution now please be aware when buying

WORST COMPANY AND CSRs EVER!!
I placed my order on November 17, and was given an Order conf. # by Mae (CSR). My order NEVER showed! I gave them TWO WEEKS! I called and after 6 CSRS and a supervisor...found out they took my money and cancelled my order!! Crooks!! DO NOT SHOP HERE! Justine is a horrible incompetent supervisor. I will be contacting the BBB. Stay far AWAY!!

I ordered from Cuddledown some years ago and my bedding met my expectations. I used the
VIP option to get free shipping and a small rebate.
That went smoothly and I canceled the
VIP while it was still free. Usually I don't opt in for these "got ya" promos, but that worked as promised. In 5/2022, I bought some embroidered pillow cases and opted again for VIP. After innumerable phone calls and admonitions for me to wait until they are sure that their check is lost, I finally received my VIP check on 11/14/22.

Terrible, scammy, awful. They hook you into a "rebate" program, then make it impossible to collect your rebate. Have spent well over 3 hours trying to work things out. Last call - they hung up on me. Will report to consumer agencies. STAY AWAY!

There is absolutely no way to speak to someone who speaks English. The customer service department are unable to understand me. After four different people and multiple requests to speak to someone in the United States I finally hung up. Never will do business with this joke of a company again!

I was signed up for a monthly "program" without my clicking through the signup process for that program. They did give me advance notice of being billed and did cancel when I called, prior to my being billed.

Similar for their "Savings Everyday" partner? cousin? shell company? I did sign up for this program as part of Cuddledown checkout process, they shared my payment information, but come to find out the phone number for that company doesn't even work and the incentive offer can't be activated. Looking forward to calls with my credit card company in 20 days.

This company is a scam.
They charged me 12.95 every month for a year for absolutely no reason and will not refund me.
When I call to speak to customer service the story changes every time.
Also, their duvets leak down to a degree that is intolerable. Tiny feathers fly everywhere in the room, they get into your nose and eyes. I had the first duvet exchanged, (which was a long arduous process consisting of literally over 10 painful phone calls), and the second duvet seemed better at first but after 2 months it was the same thing, feathers everywhere. It’s unhealthy.
They claim to use Responsable Down Standard down but after experience their fraudulent, scammy tactics, I would be shocked if it’s actually real RDS down. They also sell an Eiderdown duvet, (the price ranges 3 thousand to 16 thousand dollars), I think this is likely fake. So not only are they charging people for a fake subscription without clearly getting their consent, they are also likely selling down which they claim to be ethically sourced and probably is not.

Just like a post below: they didn't contact me when it turned out one part of an ensemble I ordered wasn't actually available. I saw the problem when I was checking the status - and that item was listed as "canceled." I called to inquire as to what was going on, and when I was told the item wasn't available, I tried to cancel the order and was informed that this could not be done because the order was "already in the warehouse" - although it hadn't yet shipped, which doesn't make sense to me. I spent more than an hour on the phone, transferred and transferred and transferred and then dropped. I was told it was my fault because I had placed the order online instead of by phone. I was threatened with being blacklisted by 15 catalogs if I disputed the charge (a pretty meaningless threat at that point as I never want anything to do with any catalog that uses this customer service call center - in India). The order status keeps switching between the items in question being shipped and canceled every day - and none of the amounts on the various daily versions of "order status" match what I was actually charged. (Yes, I have screenshots.)

The package has been "delayed" and is about to cost me the only vacation I'm getting this year - a two-day camping trip, already paid for - because I'm waiting on the package I didn't want and will refuse. And now I have little hope that I will ever see my refund. This is the WORST retail experience I've had in decades. I've bought from Cuddledown in the past, and the quality is good, but no level of quality is worth this infuriating frustration. The WORST part is feeling so helpless to get through to anybody when there's a problem. You've got Customer Service with the call center in India and that's it. If this situation doesn't get resolved, I'm even thinking about taking them to court. It was a big order and I can't afford to lose that money, and based on my experience, and those of posters below, I anticipate trouble getting my refund.

I ordered two sets of allegedly 100% cotton sateen sheets on 4/23/22. CD charged $22 shipping and it took 3 weeks to get the order. These are the nastiest, roughest sheets I've ever experienced. They feel exactly like fine sandpaper. I even tried to wash a pair of the pillowcases to see if that helped--they only got rougher. Now CD wants $10.50 to send them back! No response to an email sent to customer service. SO DISAPPOINTED. NEVER AGAIN.

I love the products I have bought over the years from Cuddledown - 100% cotton blankets and duvet covers in vivid colors and prints. My only complaint about the actual products is that the duvet covers are white on the flip side - if I wanted white, I would buy white. I want the print. Literally every single other thing about Cuddledown is the worst I have ever encountered from a business: Shipping is unreasonably expensive, and returns are at your own shipping expense. It takes 1-2 months to recieve an order (if you ever actually get it). Their website is a mess - at one point recently it was down for over 2 weeks. There was an issue with my last order, placed 3 weeks ago, and it is still unresolved after 7 phone calls, confirming my info 2-3 times each call, promises that I would recieve it by a certain date (come and gone - no order received), told 2x that the order was being expedited and shipped express as a courtesy (didn't happen), told a Supervisor would fix the issue 3x, transferred incorrectly 7 times today and still could not reach the Level 2 Support which is who I was told could help, and no confirmation emails of their commitments. I had read all of the other reviews and decided that I could try to manage any challenges that might arise...but NO. It simply is not possible. I will be canceling my order.

I think the VIP program is a scam. After a purchase in August 2021, I never got a VIP welcome package despite 3 follow-up calls, and could never send in the receipts--yet a monthly charge appeared on my credit card bill in September. A long back and forth via phone w/Cuddledown and VIP-each telling me the other could resolve. The Catch 22 is never-ending. I have sent email complaints to both, and not doing the same on the web.

I have had nothing but trouble and incompetence from this company. I like the products that they sell but if there is a problem, it’s not easy to fix. This used to be a great place to purchase bedding but they must of sold out to other people. I am done dealing with Cuddledown.

Its absolutely a disaster the telephone service 2 times I was calling trying to purchase a duvet for 750 Pounds and ask few technical question , twice times they say they will call me back , of course nobody call
I ask to talk with the manager ......no the manager don´t receive clients was the answer
I can´t imaging if we have a problem..hahaha
Worst company ever see ....

Ordered a featherbed which arrived in a box looked like had been run over by a truck and returned it. Got a refund of less than 1/4 of what should have been. Called and spent a great deal of time on the phone twice with customer (no)service and was promised a refund after demanding to speak to a supervisor on 9/23/21. To get refund 24-72 hours. It is now 10/1 and no refund. Avoid at the peril of your sanity!

Placed order 08/23/21. Tried online verification. Canceled. Called CS, told card not authorized. Placed order again. Canceled for same reason. Checked with both bank and Visa, no record of request for authorization. After 4 repeat orders over a month, and speaking to innumerable persons, was to be transferred to a manager but was sent to an unrelated vitamin company. I will be watching my card for billing. WORST COMPANY EVER!!!

Some years ago I purchased the temperature regulating comforter. After one season of normal use, and one dry cleaning at a green cleaner, it started bunching up. I contacted the company. Nothing. I tried again a few weeks and then months later to ask them to stand behind their statements and glitzy website advertising. Nothing. I uploaded pictures to show that I was not inventing a story and posted a review on their website. Nothing. I wanted to buy quality and Made in the USA and got completely burned. I loathe these types of companies that simply think they can ignore you. In fact, they likely remove negative comments and only leave the glowing ones on their websites. I’ll continue to warn others because this is an expensive product. Disappointed and angry.

I needed to return a pillow that I ordered. It took me 5 days to receive from their customer service an address to ship back to. On top of that they made me pay for the return shipping at my cost due to their not including a shipping label in the pkg. like they said. Than they said that it can take up to 3-4 weeks to credit my credit card once they receive the pkg. They are a nightmare to deal with. Never again!

Beware a sneaky automatic subsription policy here.

I ordered sheets here then saw an additional charge from them months later that I'm sure I didnt add on.

The sheets I got were not even that good compared to the sheets I've gotten otger places. I will not buy here again.