Cuddlr Reviews 

1.332
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Right, I bought the jacket and 2 pairs of the trousers, very happy great quality, the jacket is fantastic better than I thought it would be, But of a let down was the delivery times, got trousers f... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've been looking at these for a while and decided to order some for this winter's open water swimming season. Ordering was quick and easy, with clear comms between order and delivery. Although I ha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve finally persuaded myself that this year I’m going to buy myself some Cuddlr’s!! So I bought a pair with cuffs and a pair of straight legs, and although I detest cold weather - hence my purcha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The trousers arrived really quickly and seem to be excellent quality. They haven't been worn yet as it isn't cold enough but I'm certain they will be very useful to keep the cold at bay on the yard! A... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


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4,7

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
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Heeft 65% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(1.332)

1.065 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I’ve been looking at this product for…

I’ve been looking at this product for two years and finally decided to order some items. They are great for me as I have Reynards and so pleased to have gloves that fit but aren’t too bulky to hold things with. The jacket fits well so bring it on winter 😊

23 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Two years in the making, Georgina! 😊 thanks for leaving us a review! Much appreciated!! Bring on winter! 💙

Beoordeeld met 5 van de 5 sterren

If you have been wondering about buying a pair, go for it!

I've been looking at these for a while and decided to order some for this winter's open water swimming season. Ordering was quick and easy, with clear comms between order and delivery. Although I haven't had the opportunity to test them in the depths of winter, my initial try on tells me I will enjoy wearing them. The fit is good and quality is excellent.

23 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Yay! Thanks Lorraine! We’re glad you love the fit and quality. Wishing you lots of cosy winter swims! X

Beoordeeld met 5 van de 5 sterren

Well- I didn’t expect to be impressed

Well- I didn’t expect to be impressed! These pants are cozy without being bulky which is extremely difficult in a snow pant! I was also soooo happy with the shorter leg length - very challenging to find in winter pants! Haven’t used them yet as we are still in early Fall but I look forward to being warm for shovelling and dog walking once wintery weather hits us! Price was great… Shipping took a little while but I wasn’t in a hurry anyways. Thank you!

23 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you so much for taking the time to leave us a review Heather! We’re happy you love the cosy fit and shorter length. Hope they keep you lovely and warm on your winter dog walks! 💙

Beoordeeld met 5 van de 5 sterren

Great customer services

Only received half my order as the Evri driver stole one of my parcels. After a bit of back and forth with evri and no luck in finding the parcel, cuddlr have sent replacements! Fantastic customer services! Although I only received my jacket and not my trousers, I'm so happy with the jacket, it really is as warm as they say! Hopefully I'll love the trousers just as much when they arrive.

23 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you, Kira! We’re so glad you love your jacket. Sorry about the missing parcel, we hope you love the trousers just as much when they arrive! 🩵

Beoordeeld met 1 van de 5 sterren

You have to pay for the return…

You have to pay for the return literally the scummiest thing i’ve ever heard. Sizes come up too small and you’ll have to spend over $100 to return.

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Bobbie, I’m sorry the return cost has been so frustrating. Please get in touch with your order number so we can look into your return and see how we can help

Beoordeeld met 5 van de 5 sterren

My opinion as I see it.

Right, I bought the jacket and 2 pairs of the trousers, very happy great quality, the jacket is fantastic better than I thought it would be,
But of a let down was the delivery times, got trousers first then the jacket several days later, also delivered by Evri and not the stated courier , strange!!
Need to sort out dispatch and delivery times!! How long does it take to pick and package/post a couple of items ??

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thanks, Steve for the review ! We’re glad you love the items, and sorry the delivery let you down. We’ll pass your feedback on.😊

Beoordeeld met 1 van de 5 sterren

Ordered 2 weeks ago

Ordered 2 weeks ago - was told theyre waiting for new stock. See new stock being advertised on social media. Yet my order status is not even moved to ready let alone delivered. All froms of contact are abysmal. Chat cant find a human. Instagram chatbot doesnt work. Emails and in website contact form not responded to - in response to their response you fail to mention your chat not having any answers or humans, your instagram not understanding anything, not having a phone number,you giving a expected delivery from yesterday but no status apart from paid, when you did repsond you still didnt know when stock would arrive yet you advertise on social media it had. Utterly abysmal and obviously failing

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Customer pre-ordered an item on 10th September. All pre-orders are advertised as such on the website when your size is selected, for despatch end of September (at the time Steve ordered, new pre orders have moved to early October on a fresh batch). Steve emailed our team Sep 22 at 4:52 Pm and a response provided by 5:08 Pm by our team. Customer confirmed he knew it was a pre order and requested a refunded then came here and left 1 star.

We are humans, therefore are not on the chat 24/7. Not failing, see our other trust pilot reviews below, but thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Very excited to wear my Cuddlr this winter!

Very excited to wear my Cuddlr this winter!
Corresponding with people on Messenger to help with fitting was fabulous and super helpful! :)

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you for the review! glad we were able to help! We hope you love your cuddlrs 💙

Beoordeeld met 5 van de 5 sterren

Quick postage and amazing free gift…

Quick postage and amazing free gift item too! The Sheild Trousers are awesome & toasty warm!

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Yay! We love to hear this! Glad we’re helping keep you warm Rhian…thanks for leaving a review 😊

Beoordeeld met 5 van de 5 sterren

Perfect Pants

Ordering was easy and my question was answered promptly and satisfactorily. The items were delivered quickly and the product is excellent. I ordered the waterproof pants and they are a perfect fit. I bought them to wear in Finland this Christmas so haven’t tested them in the snow and cold yet but I don’t think I’ll be disappointed.

22 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you so much, Jan! We’re happy to hear you love them and that they’re a perfect fit. 😊

We hope they keep you lovely and warm on your trip to Finland! what an amazing place to put them to the test! 🩵

Beoordeeld met 5 van de 5 sterren

As described

As described. Fit well. Happy with purchase.

21 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you, Ann! 😊 We’re so pleased to hear you’re happy with your purchase and that the fit is just right. Thank you for choosing Cuddlr! 💛

Beoordeeld met 5 van de 5 sterren

Great winter trousers

I ordered online. The waterproof trousers arrived well within 48hrs of me placing the order. It was my first order and am very happy with the trousers. Good quality, the fit is true to size, and the are warm! Due to the warm and dry weather at the moment, I have yet to wear them for their intended use at the stables in the wet, dreary winter, however. As a British Grooms Association member I also received a 10% discount, which was a very nice, and much appreciated, touch. Thank you to the team at Cuddlr.

18 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

🩵 thank you Helen for a lovely review. I hope you love your cuddlrs

Beoordeeld met 5 van de 5 sterren

Excellent customer service

I was a little worried as the trousers I ordered were coming from overseas, however I was pleasantly surprised when they arrived. They seem to be good quality and fit well. Sadly they were damaged in transit, but Cuddlr responded quickly to my email and have arranged for a replacement pair to be sent. Customer service has been excellent.

20 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Thank you so much, Mary! We’re so pleased you’re happy with the trousers and the service you received. We really appreciate your lovely review 😊

Beoordeeld met 5 van de 5 sterren

Very cosy trousers

Very cosy trousers - the long length option is great. Excellent service and communication.

16 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Glad we’re help keeping you snug Liz! Thank you for the review 😊

Beoordeeld met 5 van de 5 sterren

Really pleased with the trousers will…

Really pleased with the trousers will be great for cold water swimming season. Fit well, being petite having different length choices is brilliant! I went for size small 30” leg in cuffed. Length is perfect. I’m 158cm and a size 10. They are roomy but fit really well, could wear leggings under. Super fast delivery too.

13 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Glad you’re happy with them Caroline 💙 thanks for leaving us a review. Enjoy your swimming

Beoordeeld met 1 van de 5 sterren

The trousers are not suitable for after…

The trousers are not suitable for after cold water swim . No way will
Pull up legs even bigger size . Think it’s because inside is a lining and it bunches up . For me waste of money I felt misled

20 september 2026
Review zonder uitnodiging
Logo Cuddlr

Antwoord van Cuddlr

Hi Jacky, we’re really sorry to hear the trousers haven’t worked for you and completely understand your disappointment. We’ll certainly take your feedback on board and look into the issue you’ve mentioned with the lining bunching and making the legs difficult to pull up. We really appreciate you taking the time to feed back 🩵

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