Cult Kits Reviews 213

Not the best customer service for people outside of the UK. I was unsatisfied with my purchase since the product did not match the description, I tried to return it and they unfortunately gave me a very hard time, claiming I had to pay for all of the shipping cost to return it from the US to the UK (+$90). Then they were willing to reimburse a small portion of it IF I accepted store credit instead of a full refund. Very disappointing considering this is my favorite store to buy my jerseys.

This company always gives 100% in customer care - no query is ever too small to deal with. They have a great selection of shirts, which are well packaged and delivered promptly.

Is been over 2 months and no answer
I order a shirt in November 19th 2024 is January 30th and still no answer about the delivery or refund.
They don't help me at all and they just tell me is a delivery issue.
How can I work with this?

Amazing shirts. Amazing service. Every item I’ve purchased from Cult Kits has always been sent to me really quickly and exactly as described. I highly recommend any football shirt enthusiast to use Cult Kits.

thanks for the nice t-shirt, and above all thanks to the helpfulness of the customer service!

Thanks! Beautiful shirt

First class as always. Thanks guys!

Danny

Had a couple of questions around specific sizes, so had to reach out to email them. They responded very quickly and provided me with what I needed to purchase.

Item arrived exactly as described - would use again!

The item was exactly as described. I was very satisfied with my purchase and will definitely use Cult Kits again.

I reached out to Cult Kits needing help with items from a different storefront and not only was David very quick in responding to my messages - which itself required some urgency - he was also exceptionally kind and helpful with the matter. And as the title said, it was even before becoming a customer!

Cult Kits is THE place I will return to as I keep searching for my Walter Zenga Internazionale jersey.

If 'cult' is supplying hard-to-find football jerseys, in this case without the horrible compulsory (in the high street) sponsor's ad on the chest then this is a cult I could get into.

The quality of the products is excellent. The jerseys are in the condition as described in the shop. The items are delivered freshly washed to your home within a timeframe that is completely reasonable for an EU import from the UK (about 1-2 weeks). The customer service is also friendly and quick to assist with any issues or refunds.

Package arrived on time and as shown in picture

My son has played soccer since he was young and just finished his first year playing pro with the Michigan Stars in the NISA league.

I found out about Cult Kits and their mystery boxes from my son. I have purchased one for my son and his best friend for the past several years. It is tradition to get together with them for brunch over the holidays and I give them their Mystery Boxes. They are 23 now and still get completely excited about the contents❣️

I didn’t see the mystery boxes on the web site and was worried they weren’t going to sell them. I contacted Cult Kits and received a response the same day!

More impressive, is the fact that someone from Cult Kits contacted me to let me know that the Mystery Boxes were listed on the site and ready for purchase.

Well done, Cult Kits. Thank you for allowing me to keep this tradition alive with my son and his best friend. You have no idea how much this means to a mother❣️

Happy Holidays❣️

Awesome customer service: I forgot to put the promo code they were offering in my order. I sent an email and within 12 hours, it was all sorted for me. Brilliant.

I ordered a t-shirt about 2 weeks ago, besides the fact that the trackers are pitiful and did not give the exact location of the package even 1 time.
Today it arrived and I was at home, no courier rang, when I left I found in the box a notice of non-delivery because no one was home (I was there and they didn't even buzz!!!).
This evening I check on the courier site and it is reported that the package was not delivered because it was too bulky, A T-Shirt PACKAGE INGOMBRATING ?!?!?!
SHIPPING SERVICE COMPLETELY TO BE REVIEWED.
I had already bought from them and they had a different shipping service that worked, what happened? Why did they switch to such poor service ?!!!

Excellent company to deal with, very efficient and obliging! Can't fault Cult Kits!

I love Cult Kits. They are truly legit and authentic, and I had no issues at all with the quality of the kits that I bought. They have so many different kits and I love their daily drops. Their customer service is just super solid. They have been so responsive to my emails in solving my queries and needs. They are now my only go-to for the classics. Keep it up Cult Kits, you guys rock!!!

Hi I recently bought the 2002 Brazil jersey medium sized with no name on the back for 93 dollars and it came smelling like deodorant, armpit marks on the armpit area and dark spots on the back that won’t come off which leads me to believe that it came used and also it had scratch marks on the back. I would like to recover the 93 dollars that I payed