Após meses de espera a minha encomenda nunca chegou! O apoio ao cliente ainda tem a lata de dizer que a encomenda foi entregue em minha casa quando nunca recebi nenhuma encomenda nem tão pouco fui i... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I saw a dress that looked amazing in a Facebook ad and followed the link. I usually don't order from new websites, but this dress looked great and had pockets! I love the selection, color variety, and... Toon meer
I had an excellent experience. I ordered two dresses, one fits and looks beautifully and I can’t wait to wear it to the wedding we are attending this fall. The other unfortunately didn’t fit me and th... Toon meer
Bedrijf heeft geantwoord
I'm very happy with my most recent experience with Curvesoul. I ordered 12 plus items and there was some issues with my order, but my concerns were addressed quickly and courteously! I highly recommen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Curvesoul is a leading online fashion brand dedicated to providing trendy and stylish clothing for plus-size women. Our mission is to empower women of all shapes and sizes to embrace their curves and feel confident in their own skin. With a wide range of fashion-forward designs, including dresses, tops, bottoms, and more, we offer the latest styles that flatter and celebrate the beauty of every body. At Curvesoul, we believe that fashion should be inclusive and accessible to all. That's why we carefully curate our collection to cater to diverse tastes and preferences. Whether you're looking for casual wear, office-appropriate outfits, or stunning evening attire, we've got you covered. Quality is at the heart of everything we do. We source the finest fabrics and work with skilled artisans to craft garments that not only look fabulous but also feel comfortable and durable. Our dedication to excellence ensures that our customers receive nothing but the best. Join our community of confident and fashionable women, and let Curvesoul be your go-to destination for all your plus-size fashion needs. Experience the joy of finding the perfect outfit that accentuates your curves and brings out your unique style. Embrace your beauty and stand out in every moment with Curvesoul.
Contactgegevens
425 S Cherry St, Ste 300, 80246, Denver, Verenigde Staten
- (623)219-5258
- support@curvesoul.com
- curvesoul.com
3,9
Goed
81 reviews
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I tried to return my order and instead…
I tried to return my order and instead of offering me a full refund, they offered me to keep the order with a refund of 60%. I didn't want the order and their customer service team told me my refund was sent but I have yet to see it.
18 september 2023
Antwoord van Curvesoul
Dear Michelle Gre,
Thank you for taking the time to share your feedback regarding your recent experience. We apologize for any inconvenience you've encountered, and we genuinely appreciate the opportunity to address your concerns.
We understand that you were not satisfied with the resolution offered for your return request. We are sorry for any miscommunication that may have occurred during this process.
Please allow us to clarify the situation and resolve it to your satisfaction. While our initial offer was to provide a 60% refund to keep the order, we understand that you would like a full refund instead. We're committed to making this right for you.
Our customer service team has indicated that the refund was sent; the refund was processed on Sept 27th, and it was returned successfully, however, we understand that you haven't received it. We apologize for this delay, and we will investigate the issue immediately to ensure your refund is processed correctly.
Once again, we apologize for any inconvenience this may have caused you. Our team is dedicated to ensuring your satisfaction, and we are committed to resolving this matter to your complete satisfaction.
Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.
CurveSoul Support Team
The jumpsuit I ordered was fantastic
The jumpsuit I ordered was fantastic! The material was high end and it had little style touches in the shoulders and wrist. I wore it to a wedding and I got so many compliments!
21 oktober 2023
Antwoord van Curvesoul
Dear Sonia Walter,
Thank you so much for taking the time to share your wonderful experience with our jumpsuit! We are delighted to hear that you found it fantastic and that it added an extra touch of style to your special occasion.
It's fantastic to know that you received numerous compliments while wearing it to the wedding. Your satisfaction and positive feedback are the best rewards for our hard work and dedication to providing high-quality products.
We take great pride in offering high-end materials and unique design touches to make our products stand out, and we're thrilled to see that you appreciated those features in the jumpsuit.
We are always here to ensure your satisfaction and provide you with the best possible shopping experience. If you ever need anything else or have any questions, please don't hesitate to reach out to us. We value your support and look forward to serving you again in the future.
Thank you for choosing CurveSoul. Your satisfaction is our top priority, and your feedback inspires us to continue delivering exceptional products.💖
CurveSoul Support Team
I never received my package
18 september 2023
Antwoord van Curvesoul
Dear Ceidy Medina,
Sorry for the bad shopping experience!
We are sorry that you have not received your order. After checking the order and shipping information, it was delivered and we contacted you again by email. Please kindly check it and we are responsible to your order and will offer a satisfied solution to you. Please do not worry about it. And we have been working hard to improve our shipping service to make you and our other valued customers more satisfied. We highly appreciate your understanding and patience. Thank you for giving us the opportunity to resolve this matter. We look forward to continuing to serve you as a valued customer.💖
If you have any suggestions or need any assistance, please be free to contact us at support@curvesoul.com, we are always here for you.
CurveSoul Support Team
I placed my order almost a week ago
I placed my order almost a week ago, to date I have received almost 10 emails for promotions from your company but my order has not yet shipped. How about you get my order out and then ask me about my experience instead of the other way around
19 oktober 2023
Antwoord van Curvesoul
Dear Kathy Landholm,
Sorry for the bad shopping experience!
We are sorry that you have not received your order. After checking the order and shipping information, it was delivered and we contacted you again by email. Please kindly check it and we are responsible to your order all the time. Please do not worry about it. We understand that shipping time can sometimes be a challenge. And we have been working hard to improve our shipping service to make you and our other valued customers more satisfied. We highly appreciate your understanding and patience. Thank you for giving us the opportunity to resolve this matter. We look forward to continuing to serve you as a valued customer.💖
If you have any suggestions or need any assistance, please be free to contact us at support@curvesoul.com, we are always here for you.
CurveSoul Support Team
The items I received were quality items…
The items I received were quality items but the shipping took quite a while
1 oktober 2023
Antwoord van Curvesoul
Dear Candace,
Thank you for your feedback!
We are very glad to hear that you love our clothes! We understand that shipping time can sometimes be a challenge. And we have been working hard to improve our shipping service to make you and our other valued customers more satisfied. We highly appreciate your understanding and patience. 💖
If you have any suggestions or need any assistance, please be free to contact us at support@curvesoul.com, we are always here for you.
CurveSoul Support Team
Great first order
Great first order. I ordered a couple of dresses and they fit perfectly. The sizes fit similar to that in Torrid or Avenue. They run a little bit larger than Lane Bryant which tends to run just a little, tiny bit small. Really great customer service. Will absolutely be checking out this website when I need a new outfit.
15 oktober 2023
Antwoord van Curvesoul
Dear Ginger Hitzke,
Thank you so much for taking the time to leave such a positive review! 😊 We're thrilled to hear that the dresses fit you perfectly.
We will forward your feedback about the size to our related department. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again and appreciate your trust in CurveSoul.❤️
CurveSoul Support Team
Não comprem, nunca!
Após meses de espera a minha encomenda nunca chegou!
O apoio ao cliente ainda tem a lata de dizer que a encomenda foi entregue em minha casa quando nunca recebi nenhuma encomenda nem tão pouco fui informada da transportadora que iria entregar a encomenda! Não aconselho minimamente. Aldrabões!
29 augustus 2023
Review zonder uitnodiging
Antwoord van Curvesoul
Dear Raquel Guedes,
Thanks for reaching us Curvesoul.
Sorry that we could not find your order number, which leads us to believe that you may have placed an order with another company using our name. We are afraid you ordered from a fake website. Recently we found lots of websites pretending to be our brand. Please kindly note that this is our only official website: https://curvesoul.com/
We understand that there are some suspicious websites that are using our name to scam customers, and we want to assure you that we take such matters very seriously. We are currently handling this issue with our legal team and taking the necessary steps to protect our customers from such scams. Please find more information on our fraud faq: https://curvesoul.com/pages/fraud-faqs
To help you recover your funds, we suggest contacting your bank or credit card company and requesting a chargeback for the transaction. Provide evidence that you did not receive the product or service you paid for. If you paid using PayPal, file a dispute through their resolution center.
CurveSoul Support Team
Very dissatisfied
Talked to several people and all of us still waiting, keep getting the sorry it’s processing email and rest assured when I email them I’m beyond frustrated and just want my money back! I’ll be happy to send them the box if it arrives back so disappointing! Is there a way to file a complaint so I can get my money back?
10 oktober 2023
Review zonder uitnodiging
Antwoord van Curvesoul
Dear Melissa Easley,
Thanks for reaching us Curvesoul.
Sorry that we could not find your order number, which leads us to believe that you may have placed an order with another company using our name. We are afraid you ordered from a fake website. Recently we found lots of websites pretending to be our brand. Please kindly note that this is our only official website: https://curvesoul.com/
We understand that there are some suspicious websites that are using our name to scam customers, and we want to assure you that we take such matters very seriously. We are currently handling this issue with our legal team and taking the necessary steps to protect our customers from such scams.
To help you recover your funds, we suggest contacting your bank or credit card company and requesting a chargeback for the transaction. Provide evidence that you did not receive the product or service you paid for. If you paid using PayPal, file a dispute through their resolution center.
CurveSoul Support Team
Absolutely Love it!
25 september 2023
Antwoord van Curvesoul
Dear Gloria L Jimenez,
Thank you for placing your order on Curvesoul! Your recognition is the greatest encouragement and support for us. We will keep working hard to provide you and our other valued customers with the best products and services! Hope you will be our regular customer! ❤️
CurveSoul Support Team
Amazing customer service
Amazing customer service. I had a sizing issue and they were quick to respond and fix the issue. Very professional and friendly. My dress was beautiful and exactly like the picture. I will definitely buy from them again.
5 oktober 2023
Review zonder uitnodiging
Antwoord van Curvesoul
Dear Katie,
Thank you for placing your order on Curvesoul! Your recognition is the greatest encouragement and support for us. We will keep working hard to provide you and our other valued customers with the best products and services! Hope you will be our regular customer! ❤️
Curvesoul Customer Service Team
My dress color was more brown than…
My dress color was more brown than green and so different than the photo on your website.
25 september 2023
Antwoord van Curvesoul
We're sorry to hear about the color discrepancy in your dress. We understand your disappointment, and we strive to provide accurate product images. Color variations can occur due to lighting and screen settings, but we're committed to improving our product representation. If you'd like to return or exchange the dress, please contact our customer support team, and we'll assist you promptly. Your feedback helps us enhance the shopping experience for all our customers.
I never got it!
25 september 2023
Antwoord van Curvesoul
Dear Christine Vasquez,
Thank you for your feedback!
We understand that shipping time can sometimes be a challenge. And we have been working hard to improve our shipping service to make you and our other valued customers more satisfied. We highly appreciate your understanding and patience. Our customer support team has contacted you by email, please kindly check it.
If you have any suggestions or need any assistance, please be free to contact us at support@curvesoul.com, we are always here for you.
CurveSoul Support Team
Return Process Broken
I got several items - none of them fit. So I am trying to return them and i've sent 2 emails and I got a response to one of them and when I sent my reply I get crickets. I write again and hear crickets. Customer service sucks.
31 augustus 2023
Antwoord van Curvesoul
We sincerely apologize for the inconvenience you've experienced with our customer service. Rest assured, we are actively addressing this issue and working to improve our response time. Your feedback is essential to us, and we want to ensure you receive the assistance you need. We appreciate your patience and assure you that we'll provide a satisfactory resolution to your concern. Please don't hesitate to reach out if you have any further questions or need assistance with your returns.
Beautiful dress, nice surprise!
My expectations weren't too high since I ordered based off of a Facebook ad, and the price was so low. But I'm really, really happy with this dress! It fit perfectly, my husband said he really liked it, and it's comfy. The color is gorgeous and the fit is very flattering. Can't wait to wear it to a wedding tomorrow. It's super lightweight too, so it'll be nice to pack for cruises, vacations, etc or anywhere you need to dress up.
30 augustus 2023
Antwoord van Curvesoul
Dear Stacie,
Thank you for placing your order on Curvesoul! Your recognition is the greatest encouragement and support for us. We will keep working hard to provide you and our other valued customers with the best products and services! Hope you will be our regular customer! ❤️
CurveSoul Support Team
Great Customer Service
I ordered three dresses for a wedding, all three looked just like the picture and were very cute but one was more flattering on me than the others. I contacted customer service to return the two and had one of the best customer service experiences ever, they were prompt and went above and beyond and I will definitely shop with them again
31 augustus 2023
Antwoord van Curvesoul
Dear Jenny,
Thank you for placing your order on Curvesoul! Your recognition is the greatest encouragement and support for us. We will keep working hard to provide you and our other valued customers with the best products and services! Hope you will be our regular customer! ❤️
CurveSoul Support Team
Antwoord van Curvesoul
Dear Ericka,
Thank you for your recognition of our products. We are always working hard to make our customer satisfied. Hope you can keep following us, we have more coming soon.
And if you have any suggestions, please feel free to contact us. Have a nice day! ❤️
CurveSoul Support Team
Clothes weren’t that great
31 augustus 2023
Antwoord van Curvesoul
We're sorry to hear that you weren't satisfied with your purchase. Your feedback is valuable to us as we continually strive to improve our products. If there's anything specific you'd like to share about your experience or any issues you encountered, please let us know. We're here to assist you and make your future shopping experiences more enjoyable.
Amazing customer service!
They have amazing customer service! The quality of the clothes is very good, but I had an issue with some sizing. They refunded the amount, said I could donate the clothes and have me a 20% OFF coupon for future purchases. Very timely responses and I didn't have to spend money shipping the clothes back. I will definitely order again😊
8 augustus 2023
Review zonder uitnodiging
Antwoord van Curvesoul
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us.
Our Only Website: https://curvesoul.com/
Instaram: https://www.instagram.com/curvesoulofficial/
TIKTOK: https://www.tiktok.com/@curvesoul_official?lang=en
FACEBOOK: https://www.facebook.com/Curvesouloffical-107468562124374
FAQs: https://curvesoul.com/pages/faqs
Contact us:
support@curvesoul.com
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